Emploi Oman

Titre du poste : IT Executive / IT Team Leader

Entreprise : Grand Hyatt Doha

Description du poste : L’IT Executive / IT Team Leader aura la responsabilité de l’assistance quotidienne des systèmes informatiques, y compris les systèmes d’affaires, de bureau, les réseaux informatiques ainsi que les systèmes de téléphonie au sein de l’hôtel.

Administration

• Gestion professionnelle : Diriger le département de manière efficace et flexible afin d’assurer une satisfaction maximale des clients, en conformité avec les normes de Grand Hyatt Doha.
• Manuel d’opérations : Contribuer au développement et à la mise à jour d’un Manuel d’Opérations détaillé, reflétant les politiques, procédures et standards de performance.
• Veiller à l’approvisionnement : Assurer la disponibilité des fournitures nécessaires aux systèmes d’information.
• Licences à jour : Vérifier que toutes les licences sont complètes et à jour.
• Logiciel : Maintenir le logiciel du Système de Gestion de Propriété à jour conformément aux directives de l’Area Director of Information Systems.
• Communication : Organiser des réunions de communication départementale régulières.

Service Client

• Service courtois : Offrir un niveau de service professionnel aux employés internes et aux visiteurs.
• Gestion des demandes : Traiter les requêtes des clients avec courtoisie, en communiquant rapidement les solutions aux problèmes.
• Interactions positives : Maintenir de bonnes relations de travail avec les clients et collègues.

Financier

• Productivité : Maximiser la productivité des employés grâce à des plannings flexibles afin de répondre aux objectifs financiers.
• Standards financiers : Assurer que la productivité respecte les normes de Hyatt.
• Budget : Participer à l’élaboration du budget et s’assurer de son respect.
• Efficacité énergétique : Gérer les coûts d’énergie et de main-d’œuvre de manière optimale.

Opérationnel

• Assistance technique : Fournir des conseils techniques à la direction pour optimiser les coûts et la productivité.
• Coordination des réparations : Assurer la réparation rapide des systèmes défaillants.
• Sauvegardes de données : Mettre en place des procédures de sauvegarde des données dans les systèmes IS.
• Plans d’urgence : Établir des procédures d’urgence en cas de défaillance du système.

Personnel

• Recrutement : Aider au recrutement du personnel IS selon les directives de l’hôtel.
• Standards d’apparence : S’assurer que les employés respectent les normes d’hygiène et d’uniforme.
• Développement : Favoriser la formation et le développement des compétences des employés.
• Engagement : Encourager l’innovation parmi les employés.

Autres fonctions

• Participation aux formations : Assister aux sessions de formation requises.
• Relations professionnelles : Maintenir des relations professionnelles solides au sein du secteur.
• Conformité : S’assurer que les employés sont informés des règles et réglementations de l’hôtel.

Compétences clés

• Qualité du travail : Produire un travail de haute qualité de manière cohérente.
• Résultats : Identifier les priorités et résoudre les problèmes efficacement.
• Travail d’équipe : Construire des relations et respecter les différentes perspectives.

Qualifications :

• Expérience antérieure en gestion informatique, de préférence dans l’hôtellerie.
• Maîtrise des systèmes Microsoft.
• Compétence avec les applications hôtelières requise.
• Excellentes compétences organisationnelles et interpersonnelles.
• Connaissances techniques actuelles en technologie.

Localisation : Salalah, Dhofar
Date de publication : 17 juillet 2025
Postulez dès maintenant !

L’annonce met en avant une opportunité d’emploi alignée avec des valeurs de service et d’efficacité, tout en posant des attentes claires en termes de performance et d’engagement. La diversité des tâches proposées indique une approche dynamique pour la gestion des systèmes informatiques dans l’hôtellerie, soulignant l’importance de l’interrelation entre technologie et service client.

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📅 Date de publication de l’offre : Thu, 17 Jul 2025 04:37:25 GMT

🏢 Entreprise :

📍 Lieu : Salalah, Dhofar

💼 Intitulé du poste : IT Executive / IT Team Leader

💶 Rémunération proposée :

📝 Description du poste : Description:An IT Executive/ IT Team leader will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.Administration

• Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
• Ensures the availability of any stationery or consumables required by any IS systems.
• Ensures that all licenses are complete and up-to-date.
• Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
• Conducts regular Departmental Communication Meetings.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures all Information Systems employees provide a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
• Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
• Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational§ Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.

• Assist authorised users in relation to operation of the hotel’s IS system hardware, various modules and supporting personal computers.
• Coordinates timely repair and return to service any faulty systems or items of equipment.
• Establishes and implements procedures to ensure backup of data in any IS system.
• Rebuilds data corrupted by either hardware or software faults.
• Coordinates the timely handling of any software fault reports or enhancement requests.
• Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
• Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
• Establishes necessary security measures to prevent unauthorised access to the IS systems.
• Provides technical assistance to internal and external audit employees.

Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.Personnel

• Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
• Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
• Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Feedbacks the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Information Systems function as dictated by the industry, company and hotel.
• Carry out any other reasonable duties and responsibilities as assigned.

Core Skills§ Produces Quality WorkThe ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes§ Achieves ResultsThe ability to identify priorities, solve problems, produce desired results and be accountable for commitments§ Promotes Teamwork and CollaborationThe ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.§ Communicates EffectivelyThe ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.§ Shows Initiative and ResourcefulnessThe ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically§ Focuses on CustomersThe ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfactionLeadership Expectations§ Living Hyatt’s ValuesDemonstrating behaviours consistent with Hyatt’s Core Values§ Demonstrating a Passion for ServiceCreating a positive impact by passionately serving others§ Translating Hyatt’s Mission to ActionDefining a plan to achieve Hyatt’s mission and successfully acting on it§ Inspiring OthersBringing others along to achieve common goals.§ Encouraging ChangeDemonstrating a vested interest in building Hyatt’s brand and acting as an owner to advance Hyatt’s success.§ Promoting LearningDemonstrating a thirst for knowledge and providing expertise to others to enhance their skills and abilities.Qualifications:

• Previous IT management experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications is required.
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

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