Online Sales & Customer Service Manager
Opportunité Professionnelle en Irlande : Online Sales & Customer Service Manager
Présentation de l’Offre
Poste : Online Sales & Customer Service Manager
Entreprise : Excel Recruitment
Localisation : Dublin
Description du Poste
Le rôle d’Online Sales & Customer Service Manager implique la gestion complète du cycle des commandes e-commerce, utilisant un système de gestion des commandes. Vous serez responsable de superviser une équipe de quatre personnes, tandis que le personnel d’entrepôt se chargera de la préparation physique des commandes.
Avec la croissance continue des ventes en ligne, cette opportunité permet de façonner le poste selon vos ambitions. Une expérience préalable en gestion des ventes en ligne et des compétences en management sont essentielles, notamment pour encadrer l’équipe et résoudre les différentes problématiques directement liées aux commandes.
Responsabilités Principales
Les missions principales du poste incluent, mais ne se limitent pas à :
- Gestion des Commandes : Assurer la gestion efficace des commandes depuis leur passage jusqu’à la livraison.
- Suivi des Retours : Gérer les retours, échanges et remboursements de manière rapide.
- Relations Logistiques : Maintenir de bonnes relations avec les partenaires de logistique pour garantir des livraisons dans les délais.
- Analyse de Performance : Suivre et analyser la performance des livraisons, y compris les retards et les dommages.
- Service Client : Offrir un service client de premier ordre pour favoriser la fidélité et la rétention des clients.
- Gestion des Stocks : Surveiller les niveaux de stocks sur les différentes plateformes.
- Amélioration des Processus : Identifier les goulets d’étranglement et proposer des améliorations.
- Intégration ERP : Assurer le traitement efficace des données et l’intégrité des informations.
- Engagement avec les Magasins : Collaborer avec les points de vente pour s’assurer que les stocks adéquats sont disponibles.
- Collaboration : Travailler avec l’équipe marketing pour coordonner les campagnes de vente.
- Analyse des Coûts : Superviser tous les coûts associés aux livraisons.
Conditions de Rémunération
Le package salarial est compétitif et comprend :
- Rémunération : Montant à discuter lors de l’entretien
- Bonus : 10% de bonus sur performance
- Congés : 22 jours de congés par an
Candidature
Les candidats intéressés peuvent postuler en soumettant leur CV et leurs informations de contact à travers le lien fourni. Cette offre présente une chance d’intégrer une entreprise en pleine croissance, tout en contribuant à l’amélioration des processus liés aux ventes en ligne et au service clientèle.
Conclusion Éthique
L’opportunité de travailler en tant qu’Online Sales & Customer Service Manager chez Excel Recruitment dans le cadre dynamique de Dublin offre des défis intéressants et des possibilités de croissance au sein d’un marché du e-commerce en pleine expansion. Toute candidature mérite d’être examinée avec rigueur pour assurer une sélection juste et équitable.
📅 Date de publication de l’offre : Wed, 28 May 2025 05:32:04 GMT
🏢 Entreprise : Excel Recruitment
📍 Lieu : Dublin
💼 Intitulé du poste : Online Sales & Customer Service Manager
💶 Rémunération proposée :
📝 Description du poste : You and your team will use the order management software system to manage the entire lifecycle of e-commerce orders-from the moment a customer places an order online to its successful delivery (the warehouse team will physically pick and pack the orders)As online sales continue to grow my client is now recruiting a brand-new management role to oversee the current team of four.This is an exciting position and as Online Order Fulfilment Manager you can really make this role your own and put your own stamp on things!It is essential that this person has a background in online sales management and some management/supervisor experience of at least one person.Based in the head office in Dublin South you and your team will be responsible for the day-to-day management and fulfilment of online orders and all queries, stock availability issues and general customer service and delivery issues.Salary & Package
- Salary discussed on application but very competitive
- 10% Bonus
- 22 days holidays
Responsibilities for the job of Online Sales & Customer Service Manager
- Manage all online orders for the website
- Ensure orders are fulfilled within the correct timelines
- Oversee returns, exchanges, and refunds, ensuring they are handled promptly and efficiently
- Manage relationships with courier and logistics partners to ensure timely deliveries
- Track and analyse delivery performance, including rates of delays and damages
- Provide first class customer service ensuring customer loyalty and retention
- Monitor inventory levels across platforms and physical locations
- Rectify stock issues, replenish stock, and resolve discrepancies
- Identify bottlenecks in the process and implement improvements
- Order management/ERP integration; ensuring all data is processed efficiently and information is accurate and available in relevant systems
- Be the contact in the branches for branch-fulfilled orders
- Branch engagement to ensure we have stock of all relevant products
- Review product offerings, ensuring relevant detail on all products exists
- Liaise with the marketing and ecommerce team on sales campaigns and promotions
- Management and regular review of all cost inputs, including deliveries
Should you be interested in this job opportunity please apply.AISAMBYour Name RequiredYour Email RequiredPhoneYour CV Required. Files Accepted: .PDF and .DOCCommentI agree with further processing of the CVDublin OfficeThe Capel Building, Mary’s Abbey, Dublin 7, D07 DH99Cork OfficeUnit 1C, Ground Floor, Penrose Wharf, Co. Cork, T23VP9TNaas OfficeUnit C3, Wolfe Tone House, Naas Town Centre, Co. Kildare, W91 C8X0Galway Office7a Raven’s Terrace, Fr. Griffin road, Galway, H91THF9Belfast OfficeSuite 301, Arthur House 41 Arthur Street Belfast BT1 4GBThis website uses cookies to improve your experience. By using Excel Recruitment you agree with ourManage consentClosePrivacy OverviewThis website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.Necessary Always EnabledNecessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. Cookie Duration Description
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