Chatbot Integration & Onboarding Specialist/Manager/Consultant
Emploi en Turquie : Expert en Intégration et Onboarding de Chatbots
Aperçu du poste
Titre du poste : Chatbot Integration & Onboarding Specialist/Manager/Consultant
Entreprise : Insider
Présentation de l’entreprise
Insider est une entreprise de logiciels en tant que service (SaaS) qui se positionne parmi les leaders mondiaux dans le domaine de l’expérience client et du marketing. Avec plus de 1200 marques de renommée, telles que Samsung, Coca-Cola et Nike, Insider se distingue par sa plateforme d’IA native, capable d’unifier les données à travers plusieurs canaux pour offrir des expériences personnalisées uniques. Récemment, l’entreprise a célébré un tour de financement de série E de 500 millions de dollars, consolidant ainsi son statut de licorne, et se positionne parmi les rares entreprises B2B SaaS fondées par des femmes à avoir atteint 200 millions de dollars en revenus récurrents annuels engagés.
Le rôle de Customer Onboarding Manager
En tant que Customer Onboarding Manager, vous serez une figure clé du processus d’intégration des nouveaux clients post-vente. Votre responsabilité s’étend de la transition des clients du processus de vente à l’implémentation de la plateforme new, tout en incarnant la vision d’Insider en matière de personnalisation 1-1. Ce rôle crucial consiste à comprendre les besoins d’affaires des clients et à gérer la livraison des projets pour garantir un retour sur investissement rapide.
Qualifications requises
Les candidats doivent répondre aux critères suivants :
- Minimum d’un an d’expérience en gestion de projets SaaS et en onboarding client
- Compétences de communication écrite et verbale exceptionnelles (anglais et langue maternelle)
- Capacités avérées en gestion du temps et des tâches
- Compétences en communication avec les parties prenantes internes et externes
- Connaissance des outils de recommandations de produits alimentés par l’IA est un plus
- Diplôme universitaire requis
- Expérience en onboarding client, mise en place de chatbots ou conception de parcours clients
- Familiarité avec des canaux de communication digitaux comme Apple Messages, SMS, WhatsApp, etc.
Responsabilités principales
En tant que Customer Onboarding Manager, vous serez chargé de :
- Gérer le processus d’onboarding des chatbots en collaboration avec les gestionnaires de succès client et les responsables de compte
- Concevoir des flux conversationnels engageants et alimentés par l’IA
- Effectuer des tests d’IA et des études de données chatbots pour garantir précision et excellence
- Préparer des rapports d’analyse conformes aux attentes des clients
- Maintenir les documents de flux, les lignes directrices de marque et les configurations d’assistant à jour
- Contribuer à la gestion des tâches via Jira et participer au suivi des projets
Diversité et inclusion
Insider s’engage à promouvoir un milieu de travail sans discrimination, accueillant toute personne, quels que soient son sexe, sa race, sa religion ou sa situation de handicap. Cet engagement se traduit par une culture d’entreprise qui valorise l’inclusion et l’égalité des chances.
Salaire attendu : À discuter
Localisation : Istanbul
Date de publication du poste : 26 mai 2025
Pour postuler, cliquez sur le lien suivant : Postulez dès maintenant !
L’opportunité d’intégrer une entreprise dynamique et innovante telle qu’Insider ne se présente pas tous les jours. Si vous partagez notre vision et que vous souhaitez contribuer au changement dans le secteur du SaaS, nous serions ravis d’examiner votre candidature.
📅 Date de publication de l’offre : Mon, 26 May 2025 07:47:26 GMT
🏢 Entreprise :
📍 Lieu : İstanbul
💼 Intitulé du poste : Chatbot Integration & Onboarding Specialist/Manager/Consultant
💶 Rémunération proposée :
📝 Description du poste : Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.The Customer Onboarding Manager is one of the first members of the post-sales team to work with new and existing clients. The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1-to-1 personalisation driven by the client’s data. Responsible for understanding client’s business requirements and use-cases, managing project delivery, and ensuring accelerated time-to-value realisation from their investment in Insider.It is critical during this initial period that our new clients are enabled and empowered to use the platform to its fullest potential. The Customer Onboarding Manager is the key member of the Onboarding team. They are responsible for ensuring smooth, timely, and complete Insider platform adoption and client confidence in their new system.Using a combination of hands-on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will be responsible for providing technical guidance to the client. Supporting clients through setup while having a full understanding of the client’s application environment and data in order to provide optimal solution design recommendations for integration in a timely and impactful manner.Qualifications:
- 1+ year experience in SaaS project management and client onboarding
- Strong written and verbal communication skills (English & Native Language)
- Strong time and task management skills are a must
- Strong at Communication with Internal & External Stakeholders
- Delivering projects in a timely and qualified manner
- Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
- A bachelor’s degree
- Background in customer onboarding, chatbot implementation, or customer journey design.
- Familiarity with digital communication channels: Apple Messages for Business, Google Business Messages, In-App, SMS, Voice, Web, WhatsApp.
- To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
- Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- Have the ability and flexibility to work in a fast-paced startup environment
Responsibilities:
- Manage end-to-end chatbot onboarding processes in collaboration with Customer Success Managers and Account Leads.
- Translate customer journeys into engaging, AI-powered conversational flows.
- Build assistant maps and scenario-based designs on the MindBehind platform.
- Conduct AI tests and chatbot data studies to ensure accuracy and excellence.
- Prepare actionable reports and insights in line with client expectations.
- Keep flow documents, brand guidelines, and assistant configurations up to date.
- Execute Jira tasks on schedule and contribute to project tracking processes.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.
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