Operations Program Manager

Emploi Irlande

Titre du poste : Operations Program Manager

Entreprise : Adecco

Description du poste : >We are partnering with a global market leader in the technology sector to hire an experienced Operations Program Manager. This role sits within the Business Support Engineering function, supporting enterprise-level products in a dynamic, data-driven environment.The successful candidate will drive operational efficiency, lead monthly business reviews, manage SLAs, and optimize vendor operations. This is a high-impact role requiring excellent analytical, stakeholder management, and vendor oversight skills.Key Responsibilities
– Partner with cross-functional teams to identify and implement improvements in operational processes, focusing on optimization and scalability.
– Serve as the main point of contact for outsourced vendor operations, managing performance against established SLAs and KPIs.
– Own the coordination and delivery of Monthly Business Reviews from an operations standpoint.
– Identify root causes of operational issues and propose corrective actions, whether process-based or technical.
– Translate partner feedback into actionable insights for internal product and support teams.
– Ensure readiness for product onboarding by managing operational checklists and documentation.
– Promote a culture of data-informed decision-making across the team.
– Drive continuous improvement initiatives and share best practices across stakeholders.Ideal Candidate Profile
– Previous experience in Operations Program Management within a tech-driven or enterprise support environment.
– Strong background in vendor management, support operations, and business review processes.
– Ability to manage and improve team performance metrics (SLAs, KPIs, CSAT).
– Hands-on experience with data analysis tools including advanced SQL (required), Tableau, Power BI, or similar BI platforms.
– Experience coordinating with cross-functional engineering teams and managing external support vendors.
– Strong attention to detail, analytical thinking, and communication skills.
– Previous experience in enterprise tech, fintech, telecom, or consultancy firms (e.g., Deloitte, Concentrix) is highly valued.We are an equal opportunity employer and welcome applications from all qualified candidates.Let’s create something amazing together!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco Ireland is acting as an Employment Business in relation to this vacancy.Ref: JN-052025-425923Apply For Job

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Localisation : Dublin

Date du poste : Fri, 16 May 2025 22:42:49 GMT

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