Order to Cash Practitioner
Poste d’Order to Cash Practitioner chez IBM aux Philippines
Présentation de l’Entreprise
IBM est une entreprise de consulting et de services professionnels mondiale reconnue pour son expertise en transformation technologique et business. Avec une richesse d’expérience dans divers secteurs, IBM s’engage à résoudre les problèmes les plus redoutables des clients grâce à des solutions innovantes. L’initiative de l’entreprise vise à promouvoir un environnement où la technologie est utilisée de manière responsable pour le bénéfice de tous.
Description du Poste
Le poste d’Order to Cash Practitioner sera basé à Quezon City, dans la région de la Capitale Nationale (Manille). Le candidat retenu intégrera l’un des Centres d’Innovation Client d’IBM, où il jouera un rôle clé dans la gestion des transactions OTC (Order to Cash).
Rôles et responsabilités
Le spécialiste OTC sera chargé de:
- Gestion des commandes : Saisir et traiter les commandes clients, vérifier les détails pour précision et coordonner avec les équipes internes pour respecter les échéances.
- Facturation : Générer et vérifier la conformité des factures, résoudre les écarts et assurer la livraison rapide aux clients.
- Gestion des créances : Surveiller les portefeuilles clients, gérer les litiges de paiement, et maintenir des documents et enregistrements précis.
- Application des paiements : Tâches relatives au téléchargement et à la publication des relevés bancaires, ainsi qu’à la réconciliation bancaire.
Environnement de travail
Le candidat devra posséder une capacité d’adaptation face à des situations variées et à des exigences différentes. Des compétences solides en communication, en travail d’équipe et en résolution de problèmes sont indispensables.
Exigences nécessaires
Les qualifications requises pour ce poste comprennent :
- Éducation : Diplôme de Bachelor en Comptabilité, Finance, ou domaines connexes.
- Expérience : 2 à 4 ans dans des processus de comptes clients, avec au moins 2 ans dans un environnement BPO.
- Compétences techniques : Bonne compréhension des concepts financiers et antécédents en gestion de données clients, gestion des commandes, et utilisation de logiciels ERP.
Culture d’Entreprise
Chez IBM, l’accent est mis sur la collaboration, l’innovation et le développement personnel. Les employés, appelés IBMer, sont encouragés à apprendre en continu et à contribuer à un environnement inclusif. IBM promeut la diversité et garantit l’égalité des chances en matière d’emploi.
Engagement Éthique
IBM se positionne comme un employeur responsable, rejetant toute forme de discrimination. L’entreprise s’efforce de respecter les pratiques d’embauche équitables, soutenant des valeurs de respect pour toutes les identités et caractéristiques.
Details Pratiques
Salaire : À discuter lors de l’entretien.
Type d’emploi : Regulier, niveau d’entrée.
Exigences de voyage : Aucun déplacement requis.
Type de contrat : Temps plein.
Postuler
Pour plus d’informations et pour envoyer votre candidature, veillez à consulter le lien suivant : Postulez dès maintenant.
📅 Date de publication de l’offre : Thu, 29 May 2025 22:24:50 GMT
🏢 Entreprise : IBM
📍 Lieu : Quezon City, Metro Manila
💼 Intitulé du poste : Order to Cash Practitioner
💶 Rémunération proposée :
📝 Description du poste : IntroductionAt IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.Your role and responsibilitiesAs an OTC Analysts/Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.Your Roles and ResponsibilitiesEnvironmentAbility to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.Problem solvingAccurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.CommunicationClear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.ImpactStriving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.Per Process:1. Order Management:a. Enter and process customer orders in the system.b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required.c. Coordinate with internal teams to ensure timely fulfillment.d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.2. Invoicing and Billing:a. Assist in generating invoices based on completed orders.b. Verify invoice accuracy and resolve basic discrepancies.c. Ensure timely and accurate delivery of invoices to customers.3. Credit, Collections, Disputes and Deductions:a. Monitor assigned client portfolio and follow up with customers for overdue invoices.b. Assist in resolving disputes or payment issues.c. Maintain records of customer transactions and payment statusd. Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.e. Achieve collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).f. Assist in reviewing customer credit limits and payment terms.g. Flag potential credit risks to team lead or manager for issue resolution.h. Maintain records of credit approvals and adjustments.4. Cash Application:a. Download & post bank statements according to planb. Apply customer payments against correct invoices on the customers’ accounts.c. Perform initial investigations for payment mismatches. Resolve unapplied/unidentified paymentsd. Support bank reconciliation activities.e. Achieve Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).Required educationBachelor’s DegreePreferred educationBachelor’s DegreeRequired technical and professional expertise1.) Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least
2 years in Account Receivable processes. At least 2-year experience in BPO setting.2.) Excellent understanding or working knowledge of general finance and various finance concepts and principles.3.) Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.4.) Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.5.) Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.6.) Team Player – Experience in participating and collaborating in team meetings to gather/share information7.) Ability to work independently in a fast – paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics8.) Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.9.) Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble – shooting skills, good relationship – building skill10.)Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.ABOUT BUSINESS UNITIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?ABOUT IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.OTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application.Job TitleOrder to Cash PractitionerJob ID36524City / Township / VillageQUEZON CITYState / ProvinceNational Capital Region (Manila)CountryPhilippinesWork arrangementOnsiteArea of workEnterprise OperationsEmployment typeRegularPosition typeEntry LevelTravel requiredNo TravelCompany(0856) IBM Business ServicesShiftNightIs this role a commissionable/sales incentive based position?No
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