Opportunité de Carrière : Représentant du Service Client chez Pagero
Présentation du Poste
Titre du poste : Représentant du Service Client | Pagero
Entreprise : Thomson Reuters
Description du Poste
Ce poste de Représentant du Service Client pour Pagero repose sur la fourniture d’un service client de haute qualité. Le candidat retenu sera chargé de gérer efficacement les demandes des clients à travers divers canaux, y compris le téléphone, l’e-mail et le chat. Il est essentiel que chaque interaction soit résolue avec professionnalisme et empathie, afin d’améliorer la satisfaction et de construire des relations durables.
Missions Principales
Dans le cadre de ce rôle, le représentant devra :
- Répondre aux demandes des clients via téléphone, e-mail et chat.
- Traiter des requêtes concernant des produits spécifiques ou complexes, en fonction de la taille ou des revenus du client.
- Gérer des demandes telles que des changements d’adresse, des mises à jour de compte, le statut des commandes, des retours sur produit, une assistance mot de passe, ou des questions de facturation.
- Assurer que chaque contact client soit conforme aux valeurs et à l’image de marque de Thomson Reuters.
- Utiliser l’analyse en conjunction avec les politiques et procédures pour résoudre les problèmes des clients.
- Identifier des pistes pour des produits et services additionnels à transmettre aux représentants des ventes appropriés.
- Apporter un soutien aux représentants de terrain pour la maintenance des comptes.
Profil Recherché
Le candidat idéal possède les qualifications suivantes :
- Un diplôme de licence.
- Des compétences excellentes en communication verbale et écrite en anglais.
- À l’aise avec les outils informatiques, les systèmes CRM et les plateformes de communication.
- Capacité à rester calme et professionnel, même dans des situations difficiles.
- Aptitude à gérer plusieurs tâches ou conversations simultanément tout en maintenant la qualité.
- Esprit d’équipe et aptitude à collaborer efficacement avec les collègues.
- Solides compétences organisationnelles et capacité à gérer son temps efficacement dans un environnement dynamique.
Qualifications Supplémentaires
Des qualifications préférées incluent :
- Une expérience en support ou service clientèle.
- Une expérience avec les systèmes ERP ou de facturation.
- Une connaissance du secteur de la e-facturation ou des commandes électroniques.
Avantages du Poste
Le poste propose plusieurs avantages, notamment :
- Modèle de travail hybride : Flexibilité dans le travail, avec 2 à 3 jours par semaine au bureau.
- Equilibre entre vie professionnelle et personnelle : Politiques de travail favorisant la gestion des responsabilités personnelles.
- Développement de carrière : Opportunités de formation continue pour préparer les employés à relever les défis futurs.
- Avantages concurrentiels : Programmes de santé mentale, retraite, remboursent les frais de scolarité, etc.
Culture d’Entreprise
Thomson Reuters est reconnu pour son engagement envers l’inclusion et l’appartenance, promouvant des valeurs telles que l’obsession pour les clients, la compétition pour gagner, et l’apprentissage continu.
Engagement Social
Les employés sont encouragés à participer à des initiatives de bénévolat, avec deux jours de congé rémunérés par an et des opportunités de consultation pro bono.
À Propos de Thomson Reuters
Thomson Reuters combine contenu de confiance et technologies avancées pour informer les décisions dans des domaines comme le droit, la fiscalité et les médias. L’entreprise emploie 26 000 personnes à travers le monde et se consacre à maintenir des standards d’objectivité, d’exactitude et de transparence.
Salaire attendu : À discuter
Localisation : Taguig City, Metro Manila
Date de l’annonce : Samedi, 12 Juillet 2025
📅 Date de publication de l’offre : Sat, 12 Jul 2025 07:48:34 GMT
🏢 Entreprise : Thomson Reuters
📍 Lieu : Taguig City, Metro Manila
💼 Intitulé du poste : Customer Service Representative | Pagero
💶 Rémunération proposée :
📝 Description du poste : Customer Service Representative for PageroDeliver high-quality customer service by efficiently handling inquiries across multiple channels—including phone, email, and chat. Ensure each interaction is resolved with professionalism, empathy, and a customer-first mindset to enhance satisfaction and build lasting relationships.About the RoleIn this opportunity as Customer Service Representative, you will:
- Respond to customer inquiries via phone, email and chat, etc.
- May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer)
- Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
- Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
- Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues.
- Identify prospects for additional products and services; send leads to appropriate sales representatives.
- May assist field representatives in account maintenance.
About YouYou’re a fit for the role of Customer Service Representative, if you have the following required qualifications:
- A bachelor’s degree holder
- Excellent verbal and written communication skills in English
- Comfortable using computers, CRM systems, and communication platforms (e.g., email, chat, phone systems).
- Ability to remain calm and professional, especially in challenging situations.
- Capable of handling multiple tasks or conversations at once while maintaining accuracy and quality.
- Works well in a team-oriented environment and collaborates effectively with colleagues.
- Strong organizational skills and the ability to manage time efficiently in a fast-paced setting.
Additional preferred qualifications include:
- Experience of support/customer service
- Experience of working with ERP systems or Invoicing systems
- Knowledge within the e-invoicing/e-order industry
#LI-JR1What’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
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