Opportunité d’Emploi : Support d’Application Mainframe Senior chez EY
Poste proposé
Titre du poste : GDS Consulting_Senior Mainframe Application Support
Entreprise : EY
Localisation : Taguig City, Metro Manila
Date de publication : 24 juin 2025
Description du poste
Chez EY, nous valorisons des carrières uniques, soutenues par une culture inclusive et des technologies de pointe. Cette offre est pour un rôle essentiel au sein de notre équipe d’assistance aux applications de niveau 2, qui sera établie à Manille. Le candidat sélectionné sera chargé de fournir un soutien technique pour des applications basées sur Java et/ou Cobol.
Responsabilités clés
Les missions du poste incluent, sans s’y limiter :
- Agir en tant que premier point de contact pour les problèmes d’application.
- Suivre les processus de production, la disponibilité des systèmes et l’état général des systèmes.
- Créer des incidents et des demandes de service, et les assigner aux équipes concernées.
- Effectuer des analyses initiales et proposer des résolutions aux problèmes identifiés.
- Effectuer un suivi efficace des problèmes techniques, y compris l’escalade vers le niveau 3 lorsque nécessaire.
- Documenter et mettre à jour la base de connaissances de support.
Compétences et qualifications requises
Pour être éligible à ce poste, les candidats doivent satisfaire aux critères suivants :
Compétences indispensables :
- Connaissance intermédiaire des applications Mainframe et Cloud.
- Expérience en support d’application Cobol (Cobol, JCL, DB2, etc.).
- Expérience technique en support d’applications à un niveau 2 (5-8 ans).
- Baccalauréat en informatique, ingénierie ou domaines connexes.
Compétences appréciées :
- Expérience DevOps et connaissance des outils de monitoring.
- Compétences en SQL, scripts Windows Unix et connaissance de l’administration système.
- Certification ITIL et familiarité avec ServiceNow.
Profil recherché
Nous recherchons des individus motivés, axés sur la qualité et la performance, capables de relever les défis d’un environnement de services professionnels. La capacité à travailler de manière autonome tout en collaborant efficacement avec des équipes variées est essentielle.
Avantages à travailler chez EY
EY offre à ses employés un environnement propice à la croissance professionnelle. Cela inclut :
- Encadrement et retour d’expérience de collègues engagés.
- Possibilités d’acquérir de nouvelles compétences pour faire progresser votre carrière.
- Une culture qui favorise l’équilibre entre vie professionnelle et vie privée.
Conclusion
Si vous répondez aux critères ci-dessus et que vous souhaitez rejoindre une entreprise qui se consacre à construire un monde du travail meilleur, nous vous encourageons à postuler dès maintenant.
EY est déterminé à instaurer la confiance dans les marchés de capitaux tout en contribuant à la création de valeur durable pour ses clients et la société dans son ensemble.
📅 Date de publication de l’offre : Tue, 24 Jun 2025 22:11:24 GMT
🏢 Entreprise : EY
📍 Lieu : Taguig City, Metro Manila
💼 Intitulé du poste : GDS Consulting_Senior Mainframe Application Support
💶 Rémunération proposée :
📝 Description du poste : At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Application Support SpecialistThe opportunity
We are building a team of L2 Application Support Center in Manila. The candidate will be required to perform technical production support activities on Java and/or Cobol-based applications. Scope of production activities include but are not limited to: Incident Management, Problem Management, Service Request Management, and Service Management.
Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have adjacent and/or sufficient experience.
Your key responsibilities
· Act as the first point of contact
· Monitor jobs, production processes, systems availability, latency and overall system health
· Create Incidents / Service Requests and assign to teams
· Product incident reports
· Perform initial analysis and resolution for the layers defined in scope
· Establish understanding of application, platform layers defined in scope
· Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational
problems and provide acceptable workaround or resolutions to identified issues/defects
· Escalate further to L3 within a reasonable period with analysis and findings
· Triage, resolve, and conduct RCA
· Identification, classification, prioritization, and remediation of system issues
· Produce reports on defect/problem reporting data
· Build tools or establish processes to quickly triage issues and discover failures across the technology stack
· Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence
· Create and update support knowledge database
· Lead the documentation process for overall application support
Common Responsibilities and Expectations
· Work and closely collaborate with client teams (business and IT) as well as 3rd party vendors on a regular
basis
· Provide responses to functional / technical queries,
· Perform periodic application maintenance
· Participate and provide support on various application migration activities
· Propose and/or participate in any support team continuous improvement initiatives and implement these
improvements, as needed
· Understand the use of service delivery metrics
· Monitor and report on regular production activities, which are subject to Service Level Agreement (SLA) or Operational Level Agreement (OLA) such as job activity, transaction processing, network activity, database activity
Skills and attributes for success
· Ability to work in a fast-paced production environment
· Excellent analysis and troubleshooting skills
· Ability to work independently and as part of a team with minimum supervision
· Understanding of software development lifecycle and best practices
· Excellent communication skills (written and spoken English)
· Experience in working for large Financial Services client
· Keen attention to detail
· Have exposure to working in shifts and/or on-call support
· Has successfully demonstrated domain of most skills and technologies on several relevant projects
· Exposure to various job and process monitoring tools
To qualify for the role, you must have
· Must Have:
· Intermediate level knowledge of Mainframe and Cloud based applications
· Cobol Application Support: Cobol, JCL, IMS, Insync, Control-M, VSAM or relevant mainframe technologies
· DB2, Data Warehousing
**Intermediate : has hands-on experience working on that technology, can troubleshoot w/in the technology, can read scripts or do scripting, and know the key commands· Technical Application Support (Level 2) experience (5-8 years)
· Education: Bachelor’s Degree in Computer Science, Engineering, Information Systems, Information Technology, Mathematics, Actuarial Science, or adjacent/related fields
· Nice to Have:
· DevOps experience
· Experience and be comfortable working closely with global teams
· SQL, PL/SQL, Windows Unix scripting knowledge
· Control-M and .Net experience
· System administration knowledge
· ITIL Certification
· Familiarity with ServiceNow Automation and ticketing
· Familiarity with Javascript, JQuery, Java, J2EE/Webservices Technologies (e.g., EJB, Servlets, JDBC, JSP, SOAP, RPC) Struts, SOA Architecture, Spring, Weblogic or Websphere MethodologiesWhat we look for
We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals. We look for high performers, who consistently deliver quality work while continually looking for ways to improve.
We want people who understand the challenges of working in a professional services environment and are focused on achieving and delivering the best for our clients. We want people who have a clear sense of personal and professional accountability and know how to build relationships by doing the right thing.
What working with EY offers
· Support, coaching and feedback from some of the most engaging colleagues around
· Opportunities to acquire new knowledge and skills to progress your career
· Engaging culture that promotes work-life balance and personal effectiveness
About EY
As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Apply now.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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