Policy Specialist
Emploi Corée
Titre du poste : Policy Specialist
Entreprise : TDCX
Description du poste : #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Be knowledgeable of and demonstrate expertise in all project Implementation Standards policy documentation for their individual market specific operations team(s) and understand in depth how the global policies translate to their local market(s)
- As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review takes place
- Delivers just-in-time training on new or changing Content Policies for their market via huddles for emergency live updates and/or classroom-based training session on Policy Updates / Refresher Training, as needed
- Responds within 24 hours to policy changes for their market from the Client and communicates the policy change written via email and/or verbally in team meetings / huddles to their market operations team, SMEs and Team Leader
- Supports the Team lead in communicating feedback on process and policy changes effectively to the Client
- Uses market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
- Experienced in performing quality audit, root cause analysis, calibration, process improvement initiative.
- Demonstrated ability to train and develop new and existing support agents.
- Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.TDCX’s smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.Visit www.tdcx.com for more info.
Salaire attendu :
Localisation : 한국
Date du poste : Thu, 12 Jun 2025 03:52:59 GMT
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