Practice Manager – Quality Assurance
Prise de Poste : Practice Manager – Quality Assurance chez Datacom en Nouvelle-Zélande
Une Opportunité Impactante dans le Secteur de la Technologie
Titre du poste : Practice Manager – Quality Assurance
Entreprise : Datacom
Localisation : Auckland
Date de publication : 31 mai 2025
Présentation de Datacom
Datacom est un acteur majeur dans le domaine des services informatiques en Australie et Nouvelle-Zélande, avec plus de 6 200 employés et un chiffre d’affaires dépassant 1,2 milliard de dollars par an. Réputée pour ses solutions d’ingénierie logicielle, de gestion des applications et de services cloud, Datacom s’engage à innover pour transformer positivement la vie des individus et des organisations.
Le Rôle : Practice Manager – Quality Assurance
Ce poste intervient à un moment stratégique pour Datacom, où le Digital Engineering connaît une croissance rapide. En tant que Practice Manager, vous jouerez un rôle clé dans le développement de pratique QA, sous la direction du General Manager. Vos responsabilités incluront :
- Développer une équipe performante et collaborer étroitement avec les clients pour évaluer leurs besoins en matière de qualité.
- Créer des opportunités de croissance à travers des relations commerciales solides tout en gérant un budget multi-millionaire.
- Innover les services en QA par des initiatives prometteuses et adaptées aux retours des clients.
Responsabilités Générales
En tant que Practice Manager, vous serez chargé(e) de :
- Engager les clients pour résoudre leurs défis les plus complexes.
- Champions des produits et services QA, vous aurez à positionner ces offres dans le marché.
- Affiner continuellement l’offre locale grâce à une veille technologique constante.
- Concevoir et améliorer des ateliers pour générer de la valeur dans le cycle de vie des produits.
- Encadrer une équipe diversifiée et assurer un environnement de travail collaboratif.
- Assurer la gestion commerciale et financière de la pratique.
Compétences et Qualifications Requises
Les candidats doivent démontrer un ensemble varié de compétences :
- Expérience en Gestion de Relations Clients : Capacité à identifier les besoins des clients et à transformer ces besoins en solutions QA efficaces.
- Acumen Commercial et Financier : Gestion efficace de budgets conséquents et capacité à prévoir la croissance commerciale.
- Leadership et Gestion d’Équipes : Expérience dans le développement d’équipes à hautes performances et leadership inclusif.
- Expertise Technique : Compréhension approfondie du cycle de vie des produits et des méthodologies QA.
- Planification Stratégique : Élaboration de stratégies de croissance alignées avec les objectifs régionaux et organisationnels.
- Excellentes Compétences en Communication : Habileté à engager divers parties prenantes et à transmettre des propositions de valeur claires.
- Capacités de Résolution de Problèmes : Approche innovante face aux défis clients et engagement vers l’amélioration continue.
Une Culture Inclusive et Dynamique
Datacom met un point d’honneur à cultiver un environnement de travail inclusif, où chacun est valorisé pour ses contributions. Les employés bénéficient d’une gamme d’avantages, allant des événements sociaux aux programmes de développement professionnel.
Pourquoi Postuler ?
Si vous êtes un(e) candidat(e) motivé(e), possédant une expertise avérée dans le domaine de la qualité logicielle et un esprit d’équipe, alors cette opportunité chez Datacom pourrait être votre prochain défi professionnel. L’entreprise valorise l’innovation et recherche des talents diversifiés prêts à participer à la transformation numérique.
Dans un environnement aussi complexe et exigeant, ce poste de Practice Manager – Quality Assurance représente une avancée réelle vers un impact positif au sein de l’industrie technologique en Nouvelle-Zélande.
📅 Date de publication de l’offre : Sat, 31 May 2025 05:41:54 GMT
🏢 Entreprise : Datacom
📍 Lieu : Auckland
💼 Intitulé du poste : Practice Manager – Quality Assurance
💶 Rémunération proposée :
📝 Description du poste : Job Description:Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (your why)We are looking for a Practice Manager who is experienced in a Professional Services environment driving growth, innovation and ultimately commercial success in a market facing proposition. The Practice Manager role comes at an exciting time for Digital Engineering where you will take a pivotal role in our collaborative leadership team – as you grow and drive this local arm for the QA Practice.In your role as the Practice Manager – Quality Assurance, you will report to the General Manager. You will take responsibility for creating the business pipeline, growing a high performing team, creating strategic relationships with customers, managing a multi-million-dollar budget, and combining your deep technical expertise with strong commercial awareness to craft, position and sell various QA services products and capabilities.General responsibilities of the role include:
- Assist with pre-sales, providing support to our sales and new business teams by engaging directly with customers to tackle some of their biggest challenges.
- You will champion the products and services for which you are the owner, leveraging the relationships you build with customers to create opportunities for the wider Digital Engineering Service Line.
- Remain knowledgeable on the “state of the art” for your practice, using these insights to continuously develop the local offering.
- Consult with the wider Development practice management team to define and execute a growth strategy for your practice.
- Design, run and improve a range of workshops with our customers to create value throughout the product lifecycle and deliver tangible outcomes for Projects.
- Lead and grow a high performing team, mentoring the Team Leads and Senior Consultants within your practice, creating a strong culture with a focus on customer-centricity, collaboration, and team growth.
- Operationally, you will assist with workforce planning and technical hiring decisions within your practice, with the support of your peers.
- Hands-on delivery leadership across the development lifecycle across Datacom teams and customer teams when required – with strong support from the delivery practice.
- You will build relationships with relevant partners.
- At times, perform billable work as a Lead Consultant across workshops or Software delivery where required.
- Commercial and Financial Management of the local Practice.
- Assist in setting and executing of the regional strategy
- You’ll be a self-starter, driven, enthusiastic and collaborative.
- Management or other equivalent leadership experience of technology teams
- Experience managing and leading IT professionals and leaders.
- Demonstrated expertise in managing client relationships.
- Understanding of budgeting and time and resource constraints
- Deep understanding of the Digital Product Lifecycle and software delivery.
- The ability to assess clients’ needs, identify customer requirements and connect them to business outcomes
- Experience leading teams to develop cohesive product designs, roadmaps, technical architecture, and estimates.
- You will have strong leadership, management and organisational skills.
- Demonstrate experience providing thought leadership in Quality Assurance with enterprise clients is a bonus
- Demonstrate expertise in agile and product development methodologies and practices
- Demonstrate expertise in a variety of application design methodologies and practices for medium to large enterprises.
- Good influencing, interpersonal and communication skills are required to engage senior leaders and technical specialists, as well as coordinate complex initiatives across multiple teams
Requirements: * Client Relationship Management & Service Sales:Extensive experience in managing and nurturing strategic client relationships is essential. You must be skilled at identifying client needs and translating those needs into QA services that drive business outcomes. This includes engaging clients to solve complex challenges, demonstrating the value of QA solutions, and positioning your practice as a trusted advisor. You will also take an active role in pre-sales and service selling, working directly with clients to understand their challenges and presenting tailored QA services and solutions that align with their business objectives. Your ability to develop long-term relationships and increase client satisfaction will be key to the success of your practice. * Commercial & Financial Acumen:A strong understanding of commercial and financial management is critical. You should have experience managing multi-million-dollar budgets and possess the ability to drive business growth by creating a profitable pipeline of opportunities. This includes proficiency in pricing, resource planning, and financial forecasting, as well as the ability to build and position market-facing propositions. You will work closely with the sales team to identify client needs and craft tailored solutions, selling QA services and driving new business opportunities. * Leadership & Team Management:The ideal candidate will have proven experience leading and growing high-performing teams. You should excel at mentoring Team Leads and Senior Consultants, fostering a culture focused on customer-centricity, collaboration, and continuous team development. You will need to demonstrate strong leadership in workforce planning, technical hiring, and managing cross-functional teams to ensure the delivery of high-quality outcomes. * Technical Expertise & Product Knowledge:You should have a deep understanding of the Digital Product Lifecycle and software delivery, along with expertise in quality assurance practices and methodologies. Knowledge of Agile, DevOps, and product development methodologies is essential, as is familiarity with application design practices for medium to large enterprises. You will need to create, position, and sell tailored QA services and solutions that add value to your clients’ businesses, using your technical knowledge to craft compelling propositions. * Strategic & Operational Planning:Experience in setting and executing growth strategies for your practice is a must. You will work closely with the wider management team to align regional and practice-specific goals with broader business objectives. Your role will involve designing and running workshops to create value throughout the product lifecycle, and managing operational aspects to ensure effective and efficient delivery of services. You will also need to demonstrate strong leadership in driving service adoption and delivering results across client projects. * Communication & Interpersonal Skills:Strong communication and interpersonal skills are essential for engaging with senior leaders, clients, and internal teams. You will need excellent influencing and negotiation skills to lead complex initiatives, manage expectations, and secure buy-in from key stakeholders. Your ability to present technical solutions to non-technical stakeholders and clearly articulate the value proposition of your services will be crucial in selling QA solutions and building client trust. * Problem Solving & Innovation:You will be responsible for assessing complex client challenges and driving innovation to address those challenges with QA solutions. Strong problem-solving and critical thinking skills in fast-paced environments are necessary, as is a passion for continuously improving service offerings. You will be expected to leverage new technologies and approaches to stay ahead of market trends, ensuring that your practice remains competitive and capable of meeting evolving client demands. * Software Development & Delivery Expertise:Experience in custom software delivery or product management is advantageous. You should have the ability to lead teams in developing cohesive product designs, roadmaps, and technical architecture. Hands-on experience delivering software projects throughout the development lifecycle is important, as you will be actively involved in ensuring successful delivery and leading client engagements that involve both service delivery and consulting expertise. * Agile & Product Development Methodologies:Deep expertise in Agile and product development methodologies, particularly within QA environments, is required. You should be familiar with continuous integration (CI), continuous delivery (CD), and automation practices. In addition to leading the delivery of services, you will also be responsible for driving Agile transformation initiatives within your practice and for clients, helping to position your team as a leader in the QA services space. * Self-Starter & Collaborative Mindset:A self-starter who is enthusiastic and collaborative, you will need to thrive in a dynamic, fast-paced consulting environment. You will have the ability to balance multiple priorities and manage competing demands while consistently driving business growth. Your entrepreneurial spirit and service-selling mindset will be key in identifying new opportunities, responding to client needs, and leading your practice toward continued success. You should be proactive in identifying opportunities for cross-selling services and expanding client engagements.The DetailsWe have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.Why join us here at Datacom?Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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