Emploi Taïwan
Titre du poste : Principal/Senior Manger, ICQA
Entreprise : Coupang
Description du poste : Coupang is reimagining the shopping experience to wow each customer from the instant they open the Coupang app to the moment an order is delivered to their door.We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang? »Position: Principal/Senior Manger, ICQAThe Principal, ICQA has a dual focus: one part is strong in analytical and research-based tasks, specifically looking at inventory levels and diving deep into discrepancies, while the Quality Assurance section evaluates how well we adhere to our internal processes.We are looking for a technical leader who can grasp complex processes, utilize large data sets to identify root causes of problems, and be hands-on to validate assumptions. This leader will need to find innovative solutions and influence other stakeholders without having direct authority.The successful candidate must be a self-starter with strong experience in ICQA within a high-volume, customer-focused fulfillment environment. Analysis and research, process improvement, and the introduction of new technology will be key focus areas for the role holder.What You Will Do
- Lead the Inventory Control and Quality Assurance analytical efforts.
- Monitor existing KPIs regarding the accuracy and integrity of Quality and Inventory transactions; provide feedback to the Operations team where necessary, and build new KPIs where gaps are identified.
- Design and implement new ICQA processes and procedures to elevate inventory accuracy across Coupang-operated facilities and vendor-managed buildings.
- Drive scalable process improvement solutions that can be replicated across multiple sites.
- Build and manage internal relationships at a senior level, including with Operations and Finance units.
- Develop and execute action plans for increasing quality, inventory accuracy, and service satisfaction.
Qualifications
- An inspiring leader who has held a senior position within ICQA, ideally in an e-commerce fulfillment environment (offline retail will also be considered).
- A subject matter expert in Inventory Control with prior experience working with WMS.
- Strong operational experience in a fulfillment environment.
- Agile and able to quickly adapt strategies and plans to come up with innovative solutions in response to dynamic business requirements.
- Comfortable communicating across different functional teams, from finance to operations to software development, and influencing across all levels, from associates to the CEO.
Recruitment Process
- Application Review – Phone Interview – Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Salaire attendu :
Localisation : Taoyuan City
Date du poste : Fri, 25 Apr 2025 02:57:00 GMT
Postulez dès maintenant !