Principle Head of IT Operations – JHB
Offre d’Emploi : Principal Responsable des Opérations IT – JHB
Top Talent Professional Services
Lieu : Johannesburg, Gauteng
Date de publication : 13 juin 2025
Remuneration : Salaire en lien avec le marché
Description du Poste
Le Principal Responsable des Opérations IT joue un rôle essentiel dans la définition, l’implémentation et l’exécution des stratégies technologiques au sein de l’entreprise. Cette position se concentre sur le soutien des objectifs commerciaux en développant des fonctions d’opérations IT qui répondent aux exigences de l’organisation.
Objectifs de la Fonction
Le titulaire du poste devra :
- Développer et mettre en œuvre des stratégies informatiques qui anticipent des enjeux complexes et identifient des opportunités.
- Évaluer et conseiller sur les impacts des nouvelles technologies et des initiatives de planification à long terme.
- Gérer la stratégie d’informations commerciales pour optimiser la productivité et améliorer les performances.
Responsabilités Clés
Stratégie Fonctionnelle et Implémentation
- Formuler et exécuter une stratégie technologique adaptée aux besoins de l’entreprise.
- Analyser et ajuster les processus pour maximiser l’efficacité.
Gestion des Relations Internes
- Établir des partenariats solides avec d’autres départements pour assurer une communication fluide et répondre aux besoins des clients internes.
- Assurer la qualité des conseils fournis aux équipes afin de soutenir les objectifs commerciaux.
Sécurité de l’Information et Gestion des Risques
- Mettre en œuvre des mesures de sécurité robustes pour protéger les infrastructures IT et garantir conformité réglementaire.
Exigences du Poste
Formation :
- Diplôme de niveau supérieur en Informatique ou domaine équivalent. Un MBA est un atout majeur.
Expérience :
- Minimum de 18 ans dans les opérations IT, avec 15 ans en gestion des services.
- Certification Agile, connaissance des cadres de gouvernance IT (COBIT, ITIL).
Compétences Souhaitées
- Connaissance approfondie de Azure DevOps et des API.
- Maîtrise des outils tels que MS Project et JIRA.
- Expérience dans le secteur Fintech et ICT est un atout.
Processus de Candidature
Les candidats intéressés sont invités à soumettre leur curriculum vitae à l’adresse indiquée.
Cette offre d’emploi présente des exigences élevées en matière de compétence et d’expérience, reflétant l’importance croissante des technologies dans le monde moderne. Les candidats doivent être prêts à s’engager pleinement pour contribuer à un environnement qui valorise l’inclusion et l’égalité des chances.
Conclusion
Ce rôle essentiel dans le secteur des opérations IT requiert une approche analytique et proactive vis-à-vis des défis technologiques et commerciaux. Les candidats doivent démontrer leur capacité à naviguer dans un environnement complexe tout en restant alignés sur les objectifs globaux de l’organisation.
📅 Date de publication de l’offre : Fri, 13 Jun 2025 07:01:49 GMT
🏢 Entreprise : Top Talent Professional Services
📍 Lieu : Johannesburg, Gauteng
💼 Intitulé du poste : Principle Head of IT Operations – JHB
💶 Rémunération proposée :
📝 Description du poste : Leads the development, implementation, and execution of organization-wide information technology plans and strategy that contribute to the development and delivery of IT Operations Functions that support and leads the business objectivesJOB PURPOSELeads the development, implementation, and execution of organization-wide information technology plans and strategy that contribute to the development and delivery of IT Operations Functions that support and leads the business objectivesRESPONSIBILITIESFunctional Strategy Formation and ImplementationDevelop, implement, monitor, review and evaluate the delivery of Technology Operations,to formulate and implement Technology strategyDevelop the strategy for a significant area of responsibility such as function, anticipating complex issues, challenges and opportunitiesEnsure the strategy is successfully implemented and meets medium-term business needsEnable businesses to capitalize on new opportunities and build out new capabilitiesDevelop and implement a cost-effective strategy for business that simplifies processes and proceduresLead the development and implementation of strategy for a significant area of responsibility, anticipating complex issues, challenges, and opportunities, ensuring integration with wider corporate strategyCreating, monitoring and analyzing financial and operational metrics that track performance and provide insights for functionsEvaluate and advise on the impact of long-term planning, introduction, of new Technology platforms, programs/strategies and regulatory actionManage business information strategy, development and implementation of business systems, streamlining processes to assist with analysis on productivity and performance improvementPartner with business executives to run Group strategic projects, understand business requirements and products, provide insights into market demands and trends based on digital platforms availableSupport the Group Technology CEO with implementation of Tech strategy across all companies within the businessOversee the deployment and management of current and future technology systems, ensuring their scalability and flexibility to meet evolving business needsCommunicate the functions strategy and its relationship to the organizations mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to do extraordinary things to achieve the organizations business goalsInformation, Business Advice, Policies and proceduresProvide authoritative specialist advice to the leadership team across Tech and business to guide the implementation of policies, the design and implementation of projects and change initiativesLead the development of policies, procedures, and related guidelines for the entire delivery, product design, architecture and governance, ensuring compliance with external requirements and integration with the broader corporate policy frameworkEnsure reduction of fraudulent activities by providing a secure and trusted environment for business needsBuild and formulate infrastructure frameworks, Service Management SLAs that are tangible, and business can relate toInternal Client Relationship ManagementLead the development of partnering relationships with Business unit and technology managers throughout the organization, building high levels of professional credibility and mutual trust.Ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plansEstablish and maintain strong relationships with Business Leaders to identify their needs and seek a full range of business solutionsBeing obsessed with customers and focusedInformation Security & Risk OperationsImplementation and continuous enhancement of robust security measures and risk management strategies to safeguard the organizations IT infrastructure, data, and assets, ensuring compliance with regulatory requirements and minimizing potential threatsBusiness Case and PlanningDevelop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense, and headcount budgets; and develop business cases for key projects, ensuring cross-functional integrationLead the development, presentation, and continuous review of program and project business cases; make evidence-based recommendations on the initiation and termination of key projectsFull responsibility for external audit and any other statutory and regulatory reportingEstablish and maintain strong relationships with the board, shareholders and Business Leaders to identify their needs and seek full range of business solutionsEnsure the business complies with the statutory legislation and corporate governance frameworksAccountable for the formulation of policies and procedures in line with relevant legislation and ensure implementation thereofSystems and controls – implement and maintain systems, procedures and controls for efficient performance and productivityDefine policies, procedures and processes to streamline the Business and optimize efficiencies.Leadership, Direction and BudgetingManage the functions technology budget, ensuring cost effectiveness of resourcesEstablish rigorous financial controls and challenge pricing internally and with external vendorsTake responsibility for setting and managing area budgets so they align with business strategyStakeholder Engagement and CollaborationCollaborate with cross-functional teams to gather requirements and define project scopesChampion the transition of new ways of work and integration of tech and business delivery and operating modelCultivate strong relationships with key stakeholders, provide regular updates on project status and addressing concerns promptlyRecognize outcomes which resulted from effective collaboration between teams Collaborate with other leaders to deliver superior customer experienceBe an effective inspirational leader to facilitate the creation of motivated and accountable, full-service teams who understand and strive to meet the needs of all business stakeholdersCoach and council operational managers and staff to develop and sustain an environment that fully understands delivery and its impact on business.Team Coordination & Managing ComplexityLead and mentor IT Operations function in fostering a collaborative environment that encourages innovation and accountabilityCoordinate with external providers and partners to ensure alignment of IT Operations, identify projects goals and deliverablesBuild and evolve the IT Operations and Service Management capability across the businessMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations.Performance Management & Business Capability BuildingBuild and lead a high-performance technology team by driving employee engagement, productivity, high performance and delivery focusManage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectivesIdentify the capabilities needed to meet the current and emerging business needs of a significant business areaEvaluate current capabilities, identify gaps, and prioritize development activitiesMotivate others to develop their capabilities and fulfill their personal potentialBuild capabilities elsewhere in the entire business through mentoring and other informal methodsBuild strong-identity teams that apply their diverse skills and perspectives to achieve common goalsFor example, mentors’ others on how to build effective teams; take actions to correct dysfunctional teams.Ensures that the team has the right mix of skills; leverages individual strengths effectively.Change ManagementDevelop and implement change management plans to facilitate smooth transitions during technology rollouts for budgetsConduct training sessions for internal teams and customers to ensure proper adoption of financial models and servicesApply best practices to implement and /or resolve financial issuesBusiness ContinuityDevelop and maintain robust disaster recovery and business continuity plansStrategic Mindset and Business AcumenSees ahead to future possibilities and translates them into breakthrough strategies, for example, a strong picture thinker; makes frequent, clear references to the business’s vision, the efforts required to drive strategies forwardEffectively integrates long-term opportunities and challenges with day-to-day activitiesApplies knowledge of business and the marketplace to advance the business’s goals, for example, ensures leaders understand and discusses relevant industry changes that may benefit businessDefine the detailed organization structure for a business area to align with corporate principles, define the relationship between elements of each functional area, and define the responsibilities of senior managers, to enable Group Technology to achieve its business objectivesSituational Adaptability and CommunicationAdapts approach and demeaner in real time to match the shifting demands of different situations, for example, takes steps to adapt to changing needs, conditions, priorities or opportunitiesUnderstands the cues that suggest a change in approach is needed; adopts new behaviours accordinglyDevelop and deliver multi-mode communication that convey a clear understanding of the unique needs of different audiences, for example tailors’ communication content and style to the needs of othersPays attention to other’s inputs and perspectives, asks questions and summarizes to confirmBusiness Insights and AccountabilityApplies knowledge of business and the marketplace to advance the business’s goalsFor example, ensures that the team understands and discusses relevant industry changesGives strong messages about how peoples efforts make a difference to the broader organizationHolds self and others accountable to meet commitmentsFor example, measures and tracks teams and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and proceduresJob RequirementsEDUCATIONMatricPostgraduate degree in Information and Technology, MBA advantageMaster’s degree preferredEXPERIENCE18+ years of experience in IT Operations or relevant experience15+ years of experience in Service Management experience is an advantage15+ years Experienced in strategic management and leadership across company functions directing substantial resources over long-term framesAgile certified, knowledge of the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA)Good understanding of Azure DevOps, APIsKnowledge MS Project, JIRA (preferred), advanced MS Office skills Relevant experience in Fintech, ICTCertified Information Systems Auditor (CISA) advantageousCertified Information Systems Security Professional (CISSP) advantageousCertified in Risk and Information Systems Control (CRISC) advantageousOracle System’s Knowledge and experience advantageousSalary – Market relatedSend cv to
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