Senior Manager, Digital Supply Chain COE

Emploi Hong Kong

Titre du poste : Senior Manager, Digital Supply Chain COE

Entreprise : DFI Retail Group

Description du poste : About DFI Retail GroupDFI Retail Group (the ‘Group’) is a leading Asian retailer. As at 30 Jun 2024, the Group, its associates and joint ventures operated some 11,000 outlets and employed over 200,000 people. The Group had total annual revenue in 2023 exceeding US$26 billion.The Group is dedicated to delivering quality, value and exceptional service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains.The Group (including associates and joint ventures) operates a portfolio of well-known brands across six key divisions: food, convenience, health and beauty, home furnishings, restaurants and other retailing.At the heart of its business, DFI Retail Group is driven by its purpose to « Sustainably Serve Asia for Generations with Everyday Moments.The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong. DFI Retail Group is a member of the Jardine Matheson Group.關於DFI零售集團
DFI 零售集團 (「集團」) 為亞洲著名的零售集團。截至2024年6月30日止，集團與其聯營及合營公司共經營約11,000間店舖。 集團連同聯營公司及合營公司僱用約20萬名員工。集團於2023年錄得總營業額約265億美元。集團致力為亞洲消費者提供優質及超值的產品，透過強大的店舖網絡，輔以高效率的供應鏈，為消費者提供多個著名品牌、卓越的購物體驗與服務。集團(包括聯營及合營公司)經營多個著名品牌，包括：食品、便利店、健與美產品、家居用品、餐飲及其他零售業務。DFI 的使命是，致力可持續發展，服務亞洲每一代顧客的日常時刻。集團之母公司DFI Retail Group Holdings Limited於百慕達註冊成立，在倫敦證劵交易所的股票（過渡）類別擁有第一上市地位， 同時亦在百慕達及新加坡作第二上市。集團的業務管理辦事處位於香港。DFI零售集團為怡和集團成員之一。As a Supply Chain COE, the Senior Manager will lead the Digital Supply Chain topics within Group Digital. The role works closely with the other stakeholders within Group Digital, Group Supply Chain as well as the Formats and Banners to drive design and execution of digital supply chain capabilities and performance.The role will be responsible for owning the key customer and digital supply chain metrics of (a) Net Promoter Score NPS (b) Perfect Order Rates and (c) Digital supply chain per order unit economics. The role works together with the relevant stakeholders to define the current baseline and desired target for future years.Is this your next challenge in Omnichannel Business?The challenge is to:

• Enhance the digital supply chain operations, owning key performance metrics across the group, including but not limited to (a) Net Promoter Score NPS, (b) Perfect Order Rates and (c) Digital supply chain per order unit economics

• Managing project delivery of new digital supply chain capabilities

• Leading the project team and managing internal and external resources.

• Continuously seeking opportunities to improve systems and procedures to maximise team efficiencies.

• Lead the Optimization of design and process efficiency of product movement and storage systems enhancing productivity by improving operations, minimizing costs and managing staff.

• Fulfill service location operational objectives by re-engineering processes to achieve optimum throughput as desired by the format/banner

• Oversee the formulation of Standard Operating Procedures and Policies capturing the most efficient and optimized methods and means in all aspects of work including Safety and Health measures

• Enhance the Manpower Productivity optimisation by conducting time motion studies supported by practical measurements from initial operations

Do you have experience in E-commerce Supply Chain?

• Education: A bachelor’s or master’s degree in business administration, marketing, or a related field is typically required. Proven experience in digital strategy development, e-commerce, and retail operations is essential. Previous experience in a management role within the retail or digital commerce industry is highly desirable.

• Supply Chain experience: Supply Chain expert with proven industry experience in logistics within the digital commerce function/industry. Thorough understanding of supply chain topics impacting customer lead time and supply chain experiences.

• Retail Industry Expertise: In-depth knowledge of the retail / FMCG industry, including consumer behaviour, market trends, and competitive landscape. Familiarity with the challenges and opportunities of the retail sector in the digital age. Prior experience doing offline store supply chain digitalisation will be a significant plus

• Digital Skills: Strong understanding of digital technologies, e-commerce platforms, and omnichannel retailing. Familiarity with data analytics, customer relationship management (CRM) systems, and digital marketing tools.

• Business Acumen: Excellent business acumen with the ability to understand the retail group’s goals, strategies and financial metrics. Strong analytical and problem-solving skills to identify opportunities and drive business growth. Attention to detail and strong problem-solving skills.

• Stakeholder Management: Exceptional interpersonal and communication skills to build relationships with stakeholders at all levels of the organization. Ability to influence and collaborate with cross-functional teams to achieve digital transformation objectives.

• Change Management: Ability to lead and inspire teams through digital transformation initiatives. Change management expertise to facilitate organizational change and ensure successful adoption of digital strategies.

• Travel: Travel (>25%) is expected to support the Group’s projects across our DFI footprint

• Language: Proficiency in English. Ideal to have additional language skills relevant to our operating markets (Chinese, Cantonese, Bahasa Melayu, Bahasa Indonesia, Vietnamese if possible)

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.comIssued by The Dairy Farm Company, Limited

Salaire attendu :

Localisation : Quarry Bay, Hong Kong

Date du poste : Wed, 30 Apr 2025 07:17:13 GMT

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