Recreation & Spa Manager
Recrutement : Responsable Loisirs et Spa chez Marriott Hotels & Resorts
Titre du poste : Responsable Loisirs et Spa
Entreprise : Marriott Hotels & Resorts
Description du poste
La fonction de Responsable Loisirs et Spa au sein de Marriott Hotels & Resorts est cruciale pour la gestion et l’optimisation des espaces récréatifs, notamment les piscines et les plages. Ce poste implique une collaboration directe avec le Directeur des Loisirs pour assurer le bon fonctionnement quotidien, la propreté et le maintien des installations. La personne en poste est également chargée de démontrer un comportement exemplaire de service, tant envers les clients que les employés, tout en cherchant constamment à améliorer la satisfaction des clients et celle des équipes, tout en maximisant la performance financière des services sous sa supervision.
Profil du candidat
La candidature idéale repose sur des critères académiques et professionnels :
Éducation et expérience :
- *Diplôme de niveau secondaire ou GED ; 1 an d’expérience dans les opérations récréatives ou dans un domaine professionnel similaire.*
- *Ou : Diplôme de 2 ans d’une université accréditée en Éducation Physique, Gestion Hôtelière ou domaine connexe, sans exigence d’expérience professionnelle.*
Activités principales
Gestion des opérations récréatives
- Supervision des employés et des opérations quotidiennes.
- Suivi des normes de qualité et satisfaction des clients.
- Planification des événements et gestion des horaires de travail.
- Assistance personnelle et soins aux collaborateurs et clients.
- Gestion des fournisseurs externes, y compris les sports nautiques.
- Gestion des programmes pour enfants et activités de groupe.
Service à la clientèle exceptionnel
- Modèle de comportement approprié pour les employés.
- Amélioration de l’expérience client à travers l’écoute et la communication.
Activités liées aux ressources humaines
- Identification des besoins de développement des employés et mise en place de formations.
- Participation au système d’évaluation des performances.
- Encouragement de la confiance et de la coopération au sein de l’équipe.
Engagement de Marriott International
Marriott International se positionne comme un employeur garantissant l’égalité des chances. L’entreprise valorise la diversité des profils et des parcours de ses employés. Dans ce cadre, toute forme de discrimination, qu’elle soit fondée sur un handicap, un statut de vétéran ou tout autre fondement protégé par la loi, est strictement prohibée.
Marriott Hotels s’efforce de réinventer le concept d’hospitalité, alliant innovation et tradition. En rejoignant Marriott, vous intégrez un environnement où votre bien-être et celui de vos collègues sont prioritaires.
Information supplémentaire
Salaire attendu : Non précisé
Localisation : Muscat
Date du poste : 2 juillet 2025
Cette annonce apparaît cohérente et transparente. Toutefois, il est recommandé aux candidats de bien s’informer sur les conditions de travail spécifiques au pays d’accueil pour garantir une intégration harmonieuse et respecter leurs propres attentes. Veuillez toujours rester vigilant face aux informations fournies lors de la recherche d’emploi.
📅 Date de publication de l’offre : Wed, 02 Jul 2025 01:03:34 GMT
🏢 Entreprise : Marriott Hotels & Resorts
📍 Lieu : Muscat
💼 Intitulé du poste : Recreation & Spa Manager
💶 Rémunération proposée :
📝 Description du poste : Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
- 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIESSupporting Recreation Operations
- Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
- Monitors quality, standards and meets the expectations of the customers on a daily basis.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports the management of outside vendors including water sports and scuba.
- Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Manages the children’s program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates training activities for employees in department.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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