Remote Technical Support Agent for Swedish Market
Emploi Portugal
Titre du poste : Remote Technical Support Agent for Swedish Market
Entreprise : Cross Border Talents
Description du poste : Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and JulyAbout the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You’ll be supporting users of its e-commerce platform through every step of their order journey.Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.Your main tasks:Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.Communicate with customers via phone, email, and chat.Ensure data security in compliance with GDPR and PCI standards.Escalate complex cases and follow internal procedures.Collaborate with logistics and financial teams.You bring:C2-level Swedish and higher and fluent English (C1).Strong communication and customer service skills.Detail-oriented mindset and problem-solving attitude.Ability to work in rotating shifts (07:00-24:00, Mon-Sun).Prior experience in customer support or back-office is a plus. * EU member state ID or a valid residence card for PortugalOn Offer:
- Attractive monthly salary
- Extra payment for working late hours, public holidays and Sundays
Holiday and Christmas bonuses (paid monthly).Meal allowance via card.Paid training and onboarding.Health insurance from day one.Full remote setup with equipment provided.Optional company accommodation and relocation support for international hires
Salaire attendu :
Localisation : Braga
Date du poste : Mon, 02 Jun 2025 22:43:39 GMT
Postulez dès maintenant !
