Opportunité d’Emploi en République Dominicaine
Poste à Pourvoir : Customer Support Associate
Entreprise : Acquire Intelligence
Description de l’Entreprise
Acquire Intelligence est un fournisseur mondial reconnu de services d’externalisation de centres d’appels et de back office, collaborant avec des clients internationaux pour soutenir des missions d’envergure. L’entreprise vise à ouvrir des voies de travail plus intelligentes en intégrant l’humain, le processus et l’automatisation, afin d’aider les organisations à croître de manière efficace et confiante.
Description du Poste
Le Customer Support Associate basé à *Santo Domingo*, en République Dominicaine, est rattaché au Team Lead. Ce rôle est essentiel pour atteindre les objectifs individuels et collectifs de l’entreprise tout en nouant des relations solides avec les clients.
Principaux Responsabilités
Les tâches incluent :
- Fournir un service à la clientèle courtois et attentif aux clients internes et externes.
- Promouvoir une image professionnelle conforme à la politique de service client de l’entreprise.
- Maintenir une communication efficace avec les clients et les parties prenantes.
- Collaborer étroitement avec les responsables d’équipe pour résoudre les préoccupations soulevées.
- Participer à la formation continue et au développement personnel.
- Assurer la confidentialité des données conformément aux politiques de sécurité de l’information.
- Loguer les demandes de valorisation et les traiter dans les délais impartis.
Compétences et Qualifications Requises
- Aptitude à travailler sur site.
- Diplôme de niveau secondaire ou expérience professionnelle pertinente – *essentiel*.
- Minimum de 2 ans d’expérience dans un rôle centré sur le client, de préférence en centre d’appels.
- Maîtrise des applications Microsoft Office.
- Inscription à un programme de diplôme en affaires (propriété) est souhaitée.
Valeurs de l’Entreprise
Acquire Intelligence prône quatre valeurs fondamentales :
- Curieux et Intelligent : Formuler des questions puissantes pour générer des solutions efficaces.
- Énergie Entrepreneuriale : Agir en tant que propriétaire, résoudre les problèmes comme un fondateur.
- Rapide avec Intention : Agir avec efficacité pour livrer des résultats tangibles.
- Rire et Apprendre : Ne pas être trop sérieux sur soi-même, mais l’être sur les résultats.
Environnement de Travail
En tant que membre d’une équipe diversifiée, le Customer Support Associate contribue à un environnement collaboratif où chaque opportunité d’apprentissage est valorisée.
Localisation et Détails Pratiques
Poste basé en République Dominicaine avec des horaires de travail sur site. Les candidatures peuvent être envoyées via le lien suivant : Postulez dès maintenant !
En postulant pour ce rôle, chaque candidat est encouragé à s’assurer qu’il comprend la description du poste et s’engage à respecter les politiques de l’entreprise.
Cette présentation respecte les normes d’Artia13 en mettant l’accent sur la clarté, l’intégrité des informations et l’inclusion des candidats. Les aspects professionnels de l’annonce sont mis en avant de manière rigoureuse, tout en soulignant l’importance des valeurs de l’entreprise.
📅 Date de publication de l’offre : Tue, 15 Jul 2025 22:26:50 GMT
🏢 Entreprise : Acquire Intelligence
📍 Lieu : República Dominicana
💼 Intitulé du poste : Customer Support Associate
💶 Rémunération proposée :
📝 Description du poste : We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!POSITION DESCRIPTIONCustomer Support AssociateSanto Domingo, Dominican RepublicReporting to: Team LeadAcquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.A SNAPSHOT OF YOUR ROLEAs Customer Support Associate, you’ll Support the company to develop and maintain business by providing customers with courteous and attentive service. Goes above and beyond to drive unparalleled performance in customer service and unequivocal commitment to company’s Vision, Mission, and Values.A Customer Support Associate plays a critical role in providing industry-leading customer service by facilitating communication between parties, while maintaining compliance. The fulfillment process handles all aspects of the order from appraiser acceptance until QC. This position requires a strong attention to detail, organization, and communication.As Customer Support Associate, you are responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with the existing company policies on Information Security and Data Privacy. You are required to report on Ortigas site.Your day could see you:
- Provide excellent customer service to both internal and external customers.
- Promote a professional and positive image to clients in line with the company’s customer service policy.
- Ensure effective communication with customers and stakeholders with positivity and maintain a strong relationship.
- Refer to all queries, problems and issues requiring resolution to the Team Leader who will follow up and provide response / feedback and training if required.
- Work effectively with others to deliver the best customer service possible Be an active contributor to the ongoing performance of the team Maintain open honest communication with all staff and accept all reasonable directions by the Team Leader.
- Help other teams when requested in peak periods or times of absence to maintain team performance levels.
- Cooperate with all Team Leaders, peers and stakeholders to find solutions and enhance internal and external customer service experience
- Participate and engage in learning and development activities
- Continuously strive to develop personal skills and knowledge
- Log and verify (identify Roadblocks) new valuation requests for all valuations received Verification of instructions, service type and fees
- Efficiently process requests within given timeframes to meet client service level agreements and set KPI’s Ensure integrity of data is maintained to ensure accuracy of financial and reporting information
- Ability to make decisions in adherence to process, policy, and stipulated guidelines
- Ability to identify and recommend solutions for any issues identified in the processing and logging and verifying of valuations
- Manage the distribution of general faxes and emails throughout the group in a timely manner. Manage delays and inspection times in Halo and on all websites pursuant to internal process and procedures for managing delays and appointments.
- Ensure administration processes are followed by Valuers
- Ensure delivery assistance is provided for valuations for clients as required confirming documentation is correct and complete for To Be Erected Jobs Assist with management allocation of residential valuations for Valuers
- Assist with coordination of inspection times for Valuers Ensure their calendars are updated Liaise with Valuer with regards to capacity and Service Level Agreement (SLA) requirements and ensure best result for client
- Develop and implement service standards and procedures to ensure agreed client needs are met
- Ensure that the correct status is recorded for each job, recording delays on website as required
- Monitor websites to ensure that all reminders are provided to Valuers to ensure job is returned on time
- Monitor all due dates in Halo when time permits to ensure they are compliant Notify relevant stakeholders of any non-compliant service levels Advise relevant stakeholders of any non-compliance in relation to work in progress
- Help other teams in peak periods or times of absence to maintain team performance levels
- Identify and recommend solutions for any issue identified in the administration support process.
- Upon order acceptance, send contact information to the appraiser as well as the appraiser’s information to the contact.
- When the inspection appointment is scheduled, confirm it is at least one day before the due date or request the reason for the delay and new ETA needed.
- Confirm the report will be on the due date on inspected orders.
- Review any documents provided by the client and ensure they match the information on the order and when applicable, make visible to the appraiser.
- Reach out to the client via voice call, chat, or email to request additional information, documentation, or clarification as needed based on the appraiser’s instructions.
- Communicate with the appraiser via voice call, chat, or email to relay client requests or updates that may impact the appraisal process.
- Ability to follow lender directives and order notes, and adapt to any alterations, to meet the client’s needs.
- Ability to maintain confidentiality of the appraiser and adherence to compliance requirements.
- Critical thinking and problem-solving skills to resolve issues between clients and appraisers.
- Ability to identify potential customer service issues before they occur and escalate to the appropriate parties.
- Superior communication skills with the ability to clearly communicate needs between clients and appraisers in terms they can understand.
A BIT ABOUT YOU
- Amenable to work on site
- Successful completion of High School Certificate or proven successful work history – Essential
- Minimum 2 + years’ experience in call center/administrative or related customer focused role
- High degree of computer proficiency utilizing Microsoft Office applications and internet Enrolled in Degree in Business (Property) or equivalent – Desirable Student Member of the Australian Property Institute – Desirable
WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don’t take ourselves too seriously, just our results.
We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.I have read and understood this Position Description and am happy to abide by it while employed by Acquire Intelligence.Join the A-Team and experience the A-Life!
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