16 juillet 2025 Artia13 0 View

Opportunité d’Emploi chez St. Regis Hotels en République Dominicaine

Poste : Mgr-Guest Services I

Entreprise : St. Regis Hotels

Cette offre d’emploi concerne un poste clé au sein de l’une des marques les plus prestigieuses de l’hôtellerie de luxe. Les **St. Regis Hotels & Resorts**, connus pour leur engagement envers l’excellence et le service à la clientèle inoubliable, cherchent à renforcer leur équipe à Punta Cana, La Altagracia.

Description du poste

Le candidat retenu agira comme le **Manager on Duty** (responsable de l’hôtel) et supervisera toutes les opérations de l’établissement. Cette fonction essentielle vise à garantir des niveaux d’hospitalité et de service optimaux.

Les responsabilités incluent, sans s’y limiter :

Représenter la direction de l’établissement dans la résolution des situations liées aux clients.
Gérer l’accueil et le flux de questions des clients dans le hall.
Assurer le suivi des problèmes de service en tant que Manager des Relations Clients.

Profil du candidat

Éducation et expérience :

*Diplôme de niveau secondaire ou GED avec 2 ans d’expérience dans le service à la clientèle ou une expérience professionnelle connexe.*
OU
*Diplôme de deux ans dans une université accréditée en gestion hôtelière, gestion de restaurants, administration des affaires ou dans un domaine similaire, sans expérience professionnelle requise.*

Activités principales

Leadership des équipes de services aux clients

Utilisation de compétences interpersonnelles et de communication pour mener l’équipe et encourager un environnement de travail collaboratif.
Supervision des employés et gestion des opérations au quotidien.
Reconnaissance publique des réussites des membres de l’équipe et éloge des comportements appropriés.

Maintien des objectifs de services aux clients et du front desk

Élaboration de plans spécifiques pour organiser et prioriser le travail.
Gestion des plaintes et résolution des conflits.
Assurer la communication régulière avec les employés sur les attentes et les objectifs commerciaux.

Assurance d’un service clientèle exceptionnel

Fournir un service au-delà des attentes pour assurer la satisfaction et la fidélisation des clients.
Implication dans la gestion des opérations quotidiennes tout en maintenant les standards de qualité.
Répondre aux problèmes et plaintes des clients rapidement et efficacement.

Mise en œuvre de projets et de politiques

Implémentation de programmes de reconnaissance des clients.
Administration équitable des politiques de l’établissement et des procédures disciplinaires.

Activités de ressources humaines

Identification des besoins de développement des employés et provision de conseils.
Participation dans le processus d’évaluation des performances des employés.

Engagement de St. Regis Hotels

Marriott International, propriétaire de St. Regis, affirme son engagement envers l’égalité des chances en tant qu’employeur. L’entreprise valorise la diversité et s’efforce de créer un environnement où les antécédents uniques des associés sont célébrés et respectés.

En tant que membre de l’équipe St. Regis, vous rejoignez une organisation qui allie glamour intemporel et esprit avant-gardiste, dédiée à offrir des expériences exceptionnelles.

Détails pratiques

Salaire attendu : À discuter lors de l’entretien.

Localisation : Punta Cana, La Altagracia

Date de l’offre : Mercredi, 16 Juillet 2025

Pour postuler, veuillez suivre ce lien.

Cette offre représente une opportunité précieuse dans le secteur de l’hôtellerie, et les candidats potentiels sont encouragés à soumettre leur candidature sans délais.

📅 Date de publication de l’offre : Wed, 16 Jul 2025 01:38:03 GMT

🏢 Entreprise : St. Regis Hotels

📍 Lieu : Punta Cana, La Altagracia

💼 Intitulé du poste : Mgr-Guest Services I

💶 Rémunération proposée :

📝 Description du poste : Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.CANDIDATE PROFILEEducation and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIESLeading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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