Poste de Field Service Engineer au Royaume-Uni

NCR Corporation et ses Valeurs

NCR VOYIX Corporation, inscrite à la cote NYSE sous le symbole VYX, se positionne comme un leader mondial dans la fourniture de solutions de commerce numérique pour les secteurs du détail, de la restauration et de la banque. Basée à Atlanta, en Géorgie, l’entreprise emploie environ 16 000 personnes dans 35 pays. Depuis près de 140 ans, NCR VOYIX est à l’avant-garde des technologies de transaction consommateur, transformant ainsi les interactions quotidiennes en moments significatifs.

Notre mission ? Aider nos clients à dépasser leurs objectifs, de la satisfaction client à la croissance des revenus, en passant par l’excellence opérationnelle.

Détails du Poste

Titre : Field Service Engineer

Localisation : Derby, Royaume-Uni

Résumé de la Position

Le Field Service Engineer est chargé de l’installation, de l’entretien et de la réparation d’équipements au sein d’un territoire assigné, visant à assurer la continuité des opérations clientes et un haut niveau de satisfaction. Les responsabilités incluent :

• Installation, mise à niveau et maintenance de matériel, y compris des systèmes de point de vente (POS) et des équipements réseau.
• Gestion pro-active des incidents jusqu’à leur résolution conforme aux accords de niveau de service (SLA).
• Création et maintien de relations solides avec les clients, garantissant ainsi une communication efficace.
• Rapport précis des activités quotidiennes et suivi des dépenses liées à la prestation de services.
• Participer à des horaires flexibles, y compris des soirées, des week-ends, et éventuellement des changements de nuit.

Qualifications Requises

Qualifications de Base :

• Permis de conduire valide.
• Diplôme de niveau secondaire ou expérience équivalente.
• Compétences informatiques de base, y compris la navigation sur Windows et la familiarité avec Microsoft Office.
• Expérience dans la maintenance matérielle des PC et des réseaux.
• Excellentes compétences interpersonnelles.
• Capacité à travailler sous pression et à respecter des délais stricts.

Qualifications Préférées :

• Diplôme d’associé ou certification dans un domaine technologique.
• Expérience antérieure avec des équipements NCR ou similaires.

Engagement envers la Diversité

NCR VOYIX s’engage en faveur de la diversité et de l’égalité des chances. Tous les candidats qualifiés seront considérés sans distinction de sexe, âge, race, croyance ou toute autre caractéristique protégée par la loi. Cette approche favorise un environnement inclusif, respectant les différences de chacun.

Informations Complémentaires

Les offres d’emploi sont conditionnelles au succès des critères de sélection applicables. L’entreprise ne prend pas en charge les CV non sollicités des agences de recrutement en dehors de sa liste de fournisseurs préférés.

Salaire attendu : À discuter lors de l’entretien.

Pour postuler : [Postulez dès maintenant !]

Cette présentation respecte les critères d’Artia13 en tenant compte des valeurs éthiques, d’égalité des chances et d’absence de discrimination. Elle propose une vision claire et exhaustive du poste, tout en assurant que le candidat soit bien informé sur les attentes et les valeurs de NCR VOYIX.

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📅 Date de publication de l’offre : Thu, 19 Jun 2025 00:30:47 GMT

🏢 Entreprise : NCR Corporation

📍 Lieu : Nottingham

💼 Intitulé du poste : Field Service Engineer – Derby, UK

💶 Rémunération proposée :

📝 Description du poste : About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.Job Title: Field Service EngineerLocation: Derby, UKPOSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

• Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
• May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
• Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
• Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
• Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
• Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools
• Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
• Build working relationships with customers and develop informal communication channels with customer account at the local level
• Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
• Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
• Maintain an appropriate parts inventory as well as parts record keeping.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA
• May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;
• Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.
• May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects
• Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.

BASIC QUALIFICATIONS

• Clean Driving License required
• High School Diploma or equivalent years of related experience
• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support. Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
• Excellent interpersonal skills/customer relationship skills required.
• High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
• High level of personal integrity; Support and promote teamwork and cooperative effort.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.

PREFERRED QUALIFICATIONS

• Associates degree / certifications in a Technology Field preferred.
• Previous experience in NCR or similar equipment is a plus.
• Recognised qualification within the Electronics or IT Domain preferred.
• EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited.

Offers of employment are conditional upon passage of screening criteria applicable to the job.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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