Salesforce Customer Support Specialist (Lisbon, Portugal)
Emploi Portugal
Titre du poste : Salesforce Customer Support Specialist (Lisbon, Portugal)
Entreprise : Cronos Europa
Description du poste : Job descriptionWe’re looking for a Customer Support Specialist with a proactive mindset and analytical approach. You will ensure technical issues are resolved efficiently while keeping the business context in mind.Responsibilities
- Provide first-line and second-line support for Salesforce-related issues
- Investigate and resolve incidents by analyzing multiple systems/platforms and collaborating with cross-functional teams.
- Communicate professionally with internal and external stakeholders, maintaining high customer satisfaction.
- Assist in the documentation of known issues, solutions, and best practices.
- Contribute to continuous service improvement initiatives.
- Translate technical incidents into business-relevant insights and impacts.
Technical Skills
- Holds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified.
- Excellent working knowledge of Office 365
- Knowledge of Sales force, plugins/web
- Professional communication skills in English, knowledge of Dutch and/or French is a strong plus.
- A customer and result-oriented mindset – you aim to resolve issues with the business impact in mind.
- Strong problem-solving skills – you enjoy digging into problems and finding the root cause.
- A proactive, hands-on mentality – you take ownership and go the extra mile.
- A team player who collaborates well in a supportive, international environment.
- Stress-resistant – you remain calm and focused, even under pressure.
- Strong organizational and planning skills, with attention to detail.
- An analytical mindset with the ability to connect technical issues to business operations.
Why Cronos Group?We’ll propose you:
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don’t wait anymore and join Cronos!
Salaire attendu :
Localisation : Lisboa
Date du poste : Fri, 25 Apr 2025 22:40:01 GMT
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