Scale Client Success Team Lead (STI)

28 juin 2025 Artia13 1 Views

Opportunité Professionnelle à Santiago : Scale Client Success Team Lead chez Horatio

Aperçu du Poste

Titre du poste : Scale Client Success Team Lead (STI)

Entreprise : Horatio

Localisation : Santiago

Date de publication : 28 Juin 2025

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Description du Poste

Résumé de la Position : Horatio recherche un Scale Client Success Team Lead chargé de gérer des partenariats clients à grande échelle, en mettant l’accent sur la valeur ajoutée et le retour sur investissement (ROI). Le candidat idéal devra cultiver des relations professionnelles à long terme, fournir un service exceptionnel et démontrer une connaissance approfondie des produits pour maximiser l’utilisation de la plateforme de l’entreprise.

Responsabilités Clés

Livrer régulièrement un ROI et une valeur significative pour les clients en les conseillant sur l’utilisation des solutions proposées.
Établir des relations solides avec les clients, basées sur la confiance et l’excellence du service.
Identifier proactivement les objectifs professionnels, les points de douleur et les opportunités pour générer une valeur ajoutée.
Diriger le partage de connaissances au sein de l’entreprise, en faisant entendre la voix du client.
Gérer simultanément un portefeuille de plus de 200 clients.
Développer organiquement les portefeuilles clients par des solutions adaptées aux besoins.
Favoriser un environnement résilient axé sur la résolution de problèmes, le travail d’équipe et l’innovation.

Compétences et Expériences Requises

Excellente maîtrise de l’anglais (écrit et oral).
Attitude positive et esprit commercial.
Compétences techniques en web, analytique, suivi, CMS et APIs.
Expérience dans un rôle client au sein d’un environnement SaaS, e-commerce ou marketing.
Compréhension du marketing digital incluant SEO/SEM, réseaux sociaux et meilleures pratiques e-commerce.
Capacité à travailler dans un environnement rapide et dynamique.
Expérience en gestion et mentorat d’équipes est un atout fort.

Éducation et Profil Professionnel

Expérience souhaitée dans un environnement B2B SaaS, e-commerce ou en consulting.
Diplôme en administration des affaires, marketing ou domaines similaires recommandé.

Avantages Offerts

Assurance santé sous ARS Humano avec options d’upgrade.
Boni de performance trimestriels.
Casse-croûtes, déjeuners et dîners gratuits.
Transports pris en charge après 21h.
Ambiance de travail unique sans bureaux assignés.
Opportunités de développement personnel et professionnel.

La Vie chez Horatio

Horatio se démarque par une culture d’entreprise unique qui privilégie l’humain. L’ambiance familiale au sein de l’équipe, la variété des clients innovants, et les nombreuses opportunités de croissance font de cet environnement professionnel un lieu d’épanouissement garanti. Avec un engagement fort en faveur du bien-être mental de ses employés, Horatio met à disposition des psychologues cliniciens pour soutenir son personnel.

Engagement Éthique

Horatio se positionne également comme un acteur responsable dans le secteur, contribuant à des initiatives de service communautaire. Ce cadre collaboratif et inclusif répond aux valeurs d’égalité et de respect de la diversité.

Pour ceux qui recherchent une expérience professionnelle enrichissante, nous encourageons une candidature sérieuse à ce poste de Scale Client Success Team Lead.

📅 Date de publication de l’offre : Sat, 28 Jun 2025 05:21:43 GMT

🏢 Entreprise : Horatio

📍 Lieu : Santiago

💼 Intitulé du poste : Scale Client Success Team Lead (STI)

💶 Rémunération proposée :

📝 Description du poste : Position Summary:We are looking for a Scale Client Success Team Lead on a mission to manage partnerships with our clients at scale, focusing on value and ROI. Creating these partnerships requires securing long-term professional relationships, providing exceptional service, and strong product knowledge, and delivering the power of our client’s platform. We are looking for someone with a background in Customer Success or Account Management, with the ability to effectively represent the Voice of the Customer while also helping the team achieve the right commercial outcomes within their book of business. The ideal candidate has exceptional planning and execution skills, strong leadership and management experience, and the operational ability to grow our CSM team.Responsibilities:

Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging the platform solutions.
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where our client can deliver even greater value for our clients
Leading the knowledge-sharing effort, from the customer’s voice to all departments in the company

Simultaneously and successfully managing large client relationships (+200).

Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs
Foster a problem-solving environment demonstrating teamwork and innovation.

Required Skills/Abilities:

Excellent (near-native) writing in English is a requirement for this job.
Positive attitude
Commercial savvy
Technical aptitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs-Advantage!
Experience in a client-facing role – preferably in a SaaS, e-commerce, marketing environment, or customer support.
General understanding of the digital marketing space – including SEO/SEM, Social Media, Email marketing, and ecommerce best practices.
A proven record of retaining and growing multiple client relationships
Ability to work in a hyper-fast-paced and changing environment
Superior organization and prioritization skills, along with focused attention to detail
Experience successfully managing and mentoring other people is a plus.
Experience leading hiring and interviews, training, and quality control programs.
Track record of building positive relationships with employees and partners.
Strong work ethic and a talent for bringing out the best in others.
Passionate about sharing knowledge and helping others.
General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and/or ecommerce best practices
High-level technical know-how in web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls

Education and Experience:

Experience within a B2B SaaS environment, ecommerce, or a consulting role preferred.
People management experience within a high-growth organization.
Bachelor’s Degree in Business Administration, Marketing, or other relevant fields-advantage.

Benefits:

Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
Quarterly performance bonuses
Free snacks every day
Free catered lunch every day
Free catered dinner (for those on night shifts)
Door-to-door transportation after 9:00 PM
Happy hour on Fridays
Holiday parties!
An amazing, unique office environment (no cubes, no assigned workstations!)
Growth and development opportunities (the most in the industry!)
Professional development courses by leading business schools like Barna
Yoga and workout classes (coming soon!)
Community service opportunities (#HoratioCares)
Discounts at local restaurants and stores

Life At Horatio:Horatio is changing the way people experience life at work. Yes, that’s right – working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

Employee First (but actually…): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky’s the limit at Horatio!
Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.

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