Senior Analyst, Continual Improvement
Poste de Senior Analyst, Continual Improvement chez Thomson Reuters
Description du poste
Entreprise : Thomson Reuters
Localisation : Gdańsk, pomorskie
Date de publication : 21 juin 2025
La société Thomson Reuters recherche un Senior Continual Improvement Analyst pour renforcer son équipe de Service Improvement au sein de l’organisation CIO Service Management. Ce rôle est crucial pour maintenir un niveau d’excellence en matière de service à travers l’identification et la mise en œuvre d’initiatives d’amélioration continue, alignées sur les besoins changeants des entreprises et les attentes des clients.
Responsabilités principales
Dans ce poste stratégique, le candidat sélectionné sera amené à :
- Promouvoir l’amélioration continue en veillant à réévaluer et à optimiser régulièrement les dimensions de gestion des services.
- Identifier, suivre et livrer des améliorations qui soutiennent les objectifs stratégiques et répondent aux besoins des clients.
- Gérer toutes les activités d’amélioration continue, y compris l’acceptation initiale des nouvelles demandes d’amélioration et leur suivi jusqu’à leur clôture.
- Participer activement à des forums de gouvernance, représentant la pratique d’amélioration continue et plaidant pour l’excellence du service.
- Influencer les parties prenantes et garantir leur responsabilité dans la mise en œuvre des initiatives d’amélioration.
Profil recherché
Le candidat idéal pour le poste de Senior Analyst devra posséder les compétences suivantes :
- Expérience confirmée dans la mise en œuvre d’initiatives d’amélioration continue, idéalement dans un cadre de gestion de services et selon le référentiel ITIL.
- Compréhension approfondie des processus d’amélioration continue et des pratiques de gestion des services informatiques.
- Compétences en gestion des parties prenantes, cruciales pour influencer et maintenir la responsabilité des livrables.
- Aptitudes analytiques solides, avec la capacité d’évaluer les processus actuels et d’identifier les axes d’amélioration.
Conditions de travail et avantages
Thomson Reuters adopte un modèle de travail hybride, permettant aux employés de bénéficier de la flexibilité nécessaire pour équilibrer vie professionnelle et personnelle. Parmi les avantages offerts, on trouve :
- Flexibilité et équilibre travail-vie : Politiques de soutien pour gérer les responsabilités personnelles et professionnelles, dont des vacances flexibles et des jours dédiés à la santé mentale.
- Développement de carrière : Programmes de formation continue pour préparer les employés à relever les défis de demain.
- Avantages compétitifs : Plans d’avantages complets incluant économies de retraite, remboursement des frais de scolarité et programmes d’incitation pour les employés.
Engagement éthique et diversité
Thomson Reuters s’engage à promouvoir la diversité et l’inclusion au sein de ses équipes. L’entreprise est particulièrement ouverte aux candidatures de personnes ayant acquis une protection au titre de la directive de protection temporaire de l’UE en Pologne, y compris les citoyens ukrainiens et leurs familles.
En conclusion, ce poste constitue une opportunité unique de contribuer à l’excellence d’une entreprise mondialement reconnue, tout en s’inscrivant dans une démarche d’amélioration continue et de respect des valeurs d’égalité des chances.
📅 Date de publication de l’offre : Sat, 21 Jun 2025 05:02:56 GMT
🏢 Entreprise : Thomson Reuters
📍 Lieu : Gdańsk, pomorskie
💼 Intitulé du poste : Senior Analyst, Continual Improvement
💶 Rémunération proposée :
📝 Description du poste : We are seeking a Senior Continual Improvement Analyst to join the Service Improvement team within the CIO Service Management organization.The CIO organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, LABs, Platforms Engineering, and Architecture. The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global resources. Through the use of modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services.At Thomson Reuters, we are committed to maintaining the highest standards of service excellence. We are, therefore, seeking a dedicated Senior Continual Improvement Analyst to identify and lead our continual improvement initiatives in line with changing business needs and customer expectations. The position is pivotal in upholding service excellence by driving continual improvement across the four dimensions of service management: Organizations and People, Information and Technology, Partners & Suppliers, Value Streams and Processes. The senior analyst will play a crucial role in influencing and holding stakeholders accountable for their actionable deliverables, ensuring the successful and effective implementation of all improvement initiatives.About the roleIn this opportunity as Senior Continual Improvement Analyst, you will:Champion the continual improvement practice, ensuring that all service management dimensions are consistently reviewed and enhancedIdentify, track, and deliver continual improvements that align with our strategic goals, business needs and customer expectationsTake primary responsibility for all continual improvements activities including managing the continual improvement register, initial acceptance of new improvement requests, their assignment and closureActively participate in Practice Governance and Service Excellence Forums, representing the continual improvement practice and advocating service excellenceInfluence and hold stakeholders accountable for their actionable deliverables, ensuring timely and effective implementation of improvement initiatives.Foster a culture of continuous improvement within the organization, promoting best practices and innovative solutionsAlign all service management dimensions to ITIL 4 and industry best practicesMonitor and report on the progress of continual improvements, ensuring they achieve the agreed-upon success criteria and meet the target deliverable dateLead the execution of continual improvement processes to ensure compliancePerform data and trend analysis to identify continuous improvement opportunitiesExplore opportunities to embed AI/ML across all service management dimensionsKeep up to date with the latest advancements in the technical and process communities, including emerging technologies and business news that could influence or enhance service excellenceAbout youYou’re fit for the role of Senior Continual Improvement Analyst if you have:Proven track record of successfully implementing continual improvement initiatives, preferably within a service management and ITIL frameworkStrong understanding of continual improvement processes, IT Service Management and ITIL frameworkStrong stakeholder management skills, with the ability to influence and hold stakeholders accountableProven capability and experience in developing collaborative relationships with key stakeholdersStrong analytical skills with the ability to assess current processes and identify areas for improvementAbility to use data and metrics to drive decision-making and measure the success of improvement initiativesKnowledge of process improvement methodologies such as Lean, Six Sigma, or similarExcellent verbal and written communication skillsAbility to communicate complex concepts clearly and effectively to diverse audiences including all levels of managementStrong presentation skills, with the ability to convey ideas and updates to senior management and stakeholdersStrong organizational and conflict management skillsExperience in change management and driving organizational culture towards continuous improvement (preferred)Technical knowledge e.g. cloud, networking, database (preferred)SIAM / ITIL Certification (preferred)#LI-AB1What’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found onWe welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:Ukrainian citizens and their family members residing in Ukraine before 24 February 2022Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country
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