Senior Customer Service Representative with German
Opportunité d’Emploi : Senior Customer Service Representative avec Allemand chez Kyndryl
Pays : Pologne
Titre du Poste : Senior Customer Service Representative avec Allemand
Entreprise : Kyndryl
Description de l’Entreprise
Kyndryl est un leader mondial dans la conception, la construction, la gestion et la modernisation des systèmes technologiques critiques sur lesquels notre monde dépend chaque jour. L’entreprise adopte une approche centrée sur l’inclusion et l’équité, cherchant à créer un environnement de travail propice à l’épanouissement de ses employés, clients et communautés.
Le Rôle
Nous recherchons un représentant du service client expérimenté, maîtrisant l’allemand (niveau minimum B2), pour rejoindre notre équipe. Dans ce rôle, vous serez la première ligne de contact pour nos clients germanophones, en fournissant un service client exceptionnel et une assistance technique pour résoudre rapidement leurs problèmes informatiques et garantir leur satisfaction.
Les Qualités Recherchées :
- Personnalité amicale et empathique.
- Intérêt pour la technologie.
- Capacité à allier compétences en support technique, résolution de problèmes et service client.
En tant que Senior Customer Service Representative, vous apprendrez à interagir avec différents clients, gérant divers types de problèmes tout en bénéficiant des conseils de collègues seniors. Les opportunités de formation et de mentorat sont largement disponibles, vous permettant de développer une expertise dans divers outils, tels que Microsoft 365, ainsi que d’obtenir des certifications comme Google Cloud ou Azure.
Environnement de Travail et Avantages
Kyndryl Pologne a été certifié l’année dernière par la fondation “Mamo Pracuj” en tant qu’Employeur Amical pour les Parents. Cette reconnaissance souligne notre engagement envers un environnement de travail inclusif et flexible. Voici un aperçu des avantages offerts :
- Politique de travail flexible incluant des options de travail à distance pour un meilleur équilibre vie professionnelle/vie privée.
- Bénéfices variés incluant une carte de santé privée, une assurance vie, un accès à un programme d’assistance aux employés, ainsi qu’un plan de retraite.
- Opportunités de développement professionnel, y compris des cours de langue gratuits et des possibilités de croissance de carrière vers des postes plus techniques ou de gestion.
Initiatives Culturelles et Sociales :
- Espaces de travail modernes incluant des salles de jeux et des dîners d’équipe.
- Programmes de volontariat et initiatives environnementales.
Qui Vous Êtes
Nous cherchons des individus ayant non seulement l’expérience requise, mais aussi un esprit de croissance, une attention portée au succès des clients et une approche collaborative et inclusive au travail. Les compétences linguistiques en allemand et anglais, ainsi qu’une connaissance des systèmes d’exploitation (Windows, Mac, Linux) sont indispensables.
Attentes et Perspectives d’Avenir
Les employés de Kyndryl bénéficient d’une culture de l’innovation, avec un accès à des ressources de pointe et à des clients du Fortune 100. Les programmes d’apprentissage permettent d’obtenir des certifications reconnues, facilitant l’évolution de carrière au sein de l’entreprise. Les interactions avec diverses équipes vous permettront d’élargir vos compétences tout en contribuant à des projets significatifs.
Processus de Candidature
Si vous êtes intéressé par cette opportunité, nous vous encourageons à postuler via le lien suivant :
Postulez dès maintenant !
Le salaire et la localisation du poste seront communiqués directement aux candidats retenus lors du processus de recrutement.
Kyndryl s’engage à promouvoir un lieu de travail inclusif et diversifié où chaque voix compte. Si vous recherchez une carrière enrichissante avec des perspectives d’évolution, n’hésitez pas à nous rejoindre.
📅 Date de publication de l’offre : Wed, 07 May 2025 22:46:02 GMT
🏢 Entreprise : Kyndryl
📍 Lieu : Wrocław, dolnośląskie
💼 Intitulé du poste : Senior Customer Service Representative with German
💶 Rémunération proposée :
📝 Description du poste : Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleWe are seeking an experienced Customer Service Representative with German language skills (minimum B2) to join our team. In this role, you will provide exceptional customer service and technical support to our German-speaking clients. As the first point of contact for our customers, you will play a crucial role in ensuring their IT issues are resolved quickly and efficiently, while delivering a high level of customer satisfaction.Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology. As a Senior Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.A Senior Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.Benefits for you
Kyndryl Poland is proud to be certified last year by “Mamo Pracuj” foundation as Parents Friendly Employer.In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you.Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.Our employees enjoy varying other options too: utilizing our Employee Assistance Program (with online consultants in law, tax, life events, psychology); opting in for the Retirement pension plan; using their company mobile for private use; and we have a Cafeteria platform, with Kyndryl benefits points.Of course, you can also take advantage of other great offerings:Private health cardLife insurance packageMultisport CardDiscounts for Kyndryl employeesA wide range of benefit options for parents and childrenSports activities and team eventsFree language courses & many personal development possibilitiesEmployee referral programMindfulness and Yoga ClassesThese are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.We are looking forward to seeing you join us!Information on how to report breaches of law at Kyndryl in connection with the Whistleblower Protection Act of June 14, 2024:Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Skills and ExperienceKnowledge of German and English language at least at B2 levelKnowledge of Windows, Mac, or Linux operating systemsSupport help desk knowledge and experienceTroubleshooting and problem-solving expertiseCustomer support knowledge and experienceActive listener with flexibility to modify approach and adapt to customer needs.Willingness to work on shiftsBeing YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact’s Kyndryl email address.
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