Emploi Philippines
Titre du poste : ServiceNow Systems Admin, Sr
Entreprise : Stefanini
Description du poste : Details:Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?
- Develops Operations reports and provides analysis of delivery and quality performance.
- Performs analysis by creating reports, charts, and graphs of findings in support of business operations.
- Monitor, analyze and report the production and quality variances from standard.
- Provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report, SBT Report, CIP, Gap Analysis.
- Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.
- Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.
- Coordinates with other departments as needed.
- Requests assistance and guidance from the Operations Management when necessary.
- Carries out other related functions that may be assigned from time to time.
- Abides by the company policies and rules and act in a professional manner.
- Act as interface between the client and Stefanini.
- Recommend and implement changes to operational processes and practices.
- Ability to lead and manage projects.
What you »ll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we »re different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
Take a look for yourselfHere’s one of our own, talking about the culture, space and growth opportunities:Job RequirementsDetails:
- Minimum 4 years of ServiceNow development/administration experience
- ServiceNow Certified System Administrator – required
- Additional ServiceNow Certifications – highly desired
- Certified Implementation Specialist – ITSM (or any other module/suite)
- Certified Application Developer
- Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
- Deep technical and process knowledge of key ServiceNow modules and concepts must include
- Incident
- Change
- Problem
- Service Catalog
- Service Requests
- Service Portal
- Notifications
- Surveys
- Expertise in ServiceNow Development and Administration techniques:
- Server/Client side scripting
- Request Fulfillment workflow development
- UI Policy development
- Business Rules
- UI Pages
- UI Actions
- ACLs
- Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
- REST APIs
- File import – Import sets/transform maps
- Orchestration
- LDAP integration
- Experience working in an agile environment utilizing Story/Defect methodology
- Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
- Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
- Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
- ITIL V3 certification preferred
#LI-RT1 #LI-REMOTEPay Range:Based on Experience
Salaire attendu :
Localisation : Pasay City, Metro Manila
Date du poste : Thu, 17 Apr 2025 02:02:16 GMT
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