Opportunité de Carrière : Application Support Engineer chez OCBC Bank
Présentation de l’Entreprise
OCBC Bank, la plus ancienne banque de Singapour, a été fondée en 1932. Son engagement envers l’aide aux individus et aux entreprises pour atteindre leurs aspirations est au cœur de sa mission. En mettant l’accent sur la compréhension des besoins de ses clients, OCBC Bank offre des services et des solutions adaptés, tout en favorisant le développement de carrières enrichissantes pour ses employés.
En plein processus de transformation, OCBC Bank utilise la technologie et la créativité pour devenir une organisation d’apprentissage tournée vers l’avenir. Avec une ambition stratégique claire, l’entreprise aspire à se positionner comme le leader des services financiers en Asie, tout en s’engageant vers un avenir durable.
Résumé du Poste
Le rôle d’**Application Support Engineer** au sein de l’équipe des Services d’Application est crucial pour assurer la stabilité des applications utilisées par la gestion de patrimoine, notamment dans le secteur de la banque privée et des services « Premier ». Les responsabilités principaux incluent:
– Garantir la stabilité de la production et l’amélioration continue des services applicatifs
– Analyser et gérer les requêtes des utilisateurs
– Résoudre les incidents de production et superviser les opérations quotidiennes
Responsabilités et Missions
Les missions de l’**Application Support Engineer** incluent :
– **Support des opérations** : Fournir une assistance aux processus métiers front et back-office, en comprenant les flux de travail de l’ensemble des activités bancaires.
– **Résolution d’incidents** : Travailler avec les équipes internes pour traiter les incidents de production, en mettant l’accent sur la gestion des problèmes afin d’identifier les causes profondes et de proposer des solutions durables.
– **Collaboration inter-services** : Collaborer avec les unités informatiques pertinentes pour réduire le nombre d’incidents de niveau 1 et 2, tout en minimisant les rétrogradations.
– **Support technique** : Assurer un support sur appel et sur site, notamment en dehors des heures normales de travail.
– **Amélioration des systèmes** : Contribuer aux spécifications fonctionnelles et techniques pour les bug fixes et les améliorations du système.
– **Formation** : Préparer des supports de formation et dispenser des formations aux membres de l’équipe.
Exigences du Poste
Pour candidater, les candidats doivent répondre aux critères suivants :
– **Diplôme requis** : Licence en informatique ou discipline connexe.
– **Expérience** : Minimum de 5 ans dans le domaine des applications de crédit, de réglementation et de finance, avec une expérience avérée dans des technologies de microservices dans le secteur bancaire.
– **Compétences techniques** : Maîtrise de Java/J2EE, Microsoft .Net, et des bases de données comme SQLServer, Oracle et PostgreSQL.
– **Connaissances complémentaires** : Bonnes aptitudes en cybersécurité, cryptographie, et connaissance des produits de gestion patrimoniale.
– **Compétences interpersonnelles** : Excellentes capacités de communication et compétences analytiques démontrables.
Ce que Nous Offrons
OCBC Bank propose un package de rémunération compétitif, accompagné d’une suite d’avantages flexibles adaptés à différents styles de vie. Les candidats peuvent s’attendre à des opportunités de développement professionnel et à un environnement de travail valorisant l’inclusion et l’égalité des chances. La banque place également un fort accent sur le bien-être, la croissance de ses employés et sur la contribution à la communauté.
Salaire attendu : À définir
Localisation : Singapour
Date de publication : 5 Juin 2025
Postulez dès Maintenant !
Pour découvrir cette opportunité et envisager de faire partie d’une équipe innovante et dynamique, nous vous invitons à postuler ici.
Ce poste représente une excellente occasion d’évoluer au sein d’une institution de renom, tout en contribuant à l’avenir des services financiers en Asie.
📅 Date de publication de l’offre : Thu, 05 Jun 2025 07:49:19 GMT
🏢 Entreprise : OCBC Bank
📍 Lieu : Singapore
💼 Intitulé du poste : Application Support Engineer
💶 Rémunération proposée :
📝 Description du poste : WHO WE ARE:As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.Application Support EngineerJob Summary:Application Support Engineer is a technical SME function within Application Services team and provides the delivery of excellent Application Services for users globally for Wealth Management (Private and Premier Banking) in the Group. It includes the responsibility for production stability and continual service improvement for channels applications across client onboarding, compliance related applications, digital, content management and advisory.The role is required to perform analyze, manage, and respond to queries from the user community, resolving the production incidents, providing oversight on business batches that run daily and supporting the development team with system changes. He/She is expected to ensure proper resolution of production incidents (incident management and problem management) assigned and ensure problems are closely tracked and resolved in timely manner.Roles and Responsibilities:Provide support to front or back-office operations business process and systems.Possess good understanding in front to back flows in entire bank process and prior experience in working closely with stakeholders in Risk, Regulatory & Finance.Work with internal teams on resolutions to production incidents. Resolve application specific and related processes (functional) issues, production incidents with a focus on Problem Management techniques to establish root cause. Make recommendations for permanent resolution of recurring incidents.Collaborate with relevant IT units to reduce level 1/level 2 incidents and contain number of rollbacks.Provide on-call/on-site support on a rotational basis and afterwork hours/weekend support as needed, covering application support and application change deployment.Contribute to functional and technical specifications for outstanding system bugs or require enhancements. Play key role in prioritization of changes and tracking the delivery.Undertake testing of all application bug fixes and enhancements as part of the release management process.Work with Technology Architecture team to ensure thorough and adequate system design that Technology operations risks can be minimized, and that application data is appropriately structured, controlled and utilized within the business.Prepare application training materials and provide training where necessary. Provide cross training to other members of the Application Services team.Requirements:Degree in Computer Science or related discipline.5+ years of work experience in Credit Risk, Regulation, & Finance applications. Microservices technologies with Banking and Financial services organizations.Hands-on experience for Java/J2EE, Microsoft .Net, SAS technologies.Technically sound in database (SQLServer/Oracle/PostgreSQL), operational systems (UNIX/LINUX/Windows Server), batch management systems (Control-M), JEE Application Servers (Weblogic/JBoss/WebSphere) and Microservices.Good understanding of technology security, cryptography, certificates, and cyber defense.Basic knowledge of Wealth Management product and business process.Experience in implementation or supporting Production Support initiatives for financial services organizations.Excellent communication skills (verbal, interpersonal, written) and demonstrable analytical skills.Experience in Application support and user query management (L1/L2). L3 Development skills would be an advantage.Ability to manage third party vendors and measure vendor performance against SLA.Deep-dive problem solving skills and zero-defect mind-set.Who we are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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