Software Technical Support
Emploi Philippines
Titre du poste : Software Technical Support
Entreprise : HASHMICRO PHILIPPINES INC.
Description du poste :
- Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
- Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
- Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
- Determine, review criticality and prioritize resolution of issues.
- Resolve cases and provide updates to customer
- Engage in the Knowledge Management process by creating and using materials.
- Guide clients to use self-help resources.
- Offer direct customer service and technical support to users through phone, email and in-person.
- Support clients to answer queries, locate information and review technical requirements.
- Record customer change requests and technical requirements.
- Record issues and solutions to troubleshoot guides.
- Proficient in at least one programming language and database management to be able to understand and communicate effectively with developer team
- Candidates must possess at least a Bachelor’s Degree in Computer Science/Information Technology or equivalent.
- Strong customer communication skills to manage customer’s expectations
- Able to communicate in English with overseas team
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others
- Strong sense of personal accountability regarding decision-making and supervising department teams
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- ERP Knowledge and Accounting Knowledge is a plus
- Knowledge in Odoo is a plus
- Fresh Graduates welcome to apply
- Paid Sick Leave
- Flexitime
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 3 openings Bachelor’s degree graduateHashMicro is a leading Southeast Asia-based ERP software company, founded in Singapore, with operations in Indonesia, Malaysia, and the Philippines. Since its inception in 2015, HashMicro has successfully partnered with over 1,750 top-tier clients across 15+ industries, offering a comprehensive range of solutions designed to optimize management and elevate company performance.With a deep understanding of what drives productivity and efficiency, HashMicro specializes in developing fully integrated and customized cloud-based systems. An integrated system ensures that all business processes are seamlessly managed through a centralized service, while the tailored software meets the unique requirements of various industries, catering to the specific needs and hierarchies of each organization.Guided by strong corporate values, HashMicro recognizes the urgent need for businesses in Asia to embrace digital transformation. In response, HashMicro delivers ERP software solutions that are not only integrated but also meticulously adapted to the diverse profiles of companies across industries such as retail, education, hospitality, F&B, manufacturing, agriculture, corporate enterprises, construction, and other professional services—all from a single, powerful system.
Salaire attendu :
Localisation : Taguig City, Metro Manila
Date du poste : Sat, 17 May 2025 22:38:49 GMT
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