Spa Receptionist
Emploi à Istanbul : Réceptionniste de Spa
Aperçu de l’Entreprise
Four Seasons est une entreprise qui valorise l’humain au cœur de ses opérations. L’équipe, composée d’individus divers, s’engage à fournir des expériences exceptionnelles aux clients grâce à une culture d’entreprise orientée vers l’excellence et le respect mutuel. La philosophie de Four Seasons repose sur l’idée que chaque interaction est une occasion de créer des souvenirs durables, tant pour les employés que pour les clients.
À propos de la localisation
Situé dans le quartier historique de Sultanahmet à Istanbul, le spa offre un cadre intime et serein. À proximité de sites emblématiques comme la Mosquée Bleue et Sainte-Sophie, ce lieu allie patrimoine et confort moderne. Les clients peuvent profiter d’une ambiance enchanteresse tout en bénéficiant d’un service exceptionnel, renforçant l’expérience de luxe proposée par l’établissement.
Qualifications Requises
- Compétence En Langue : Bonne maîtrise de l’anglais écrit et parlé
- Communication : Compétences organisationnelles et de communication supérieures
- Informatique : Bonne maîtrise des applications informatiques et des logiciels de bureau
- Secteur du Bien-être : Compréhension approfondie de l’environnement Spa & Fitness & Bien-être
Fonctions Clés
Le poste de Réceptionniste de Spa implique une variété de responsabilités essentielles pour assurer une expérience client exceptionnelle :
- Accueillir les clients avec chaleur et sourire, en maintenant un contact visuel.
- Assurer un environnement propre et calme dans la zone de travail.
- Porter l’uniforme prescrit et respecter les normes d’hygiène personnelle.
- Adhérer aux procédures de paie et aux politiques de présence.
- Répondre aux situations d’urgence de manière appropriée.
- Utiliser correctement les logiciels de spa et gérer les réservations.
- Être adaptable face aux besoins changeants de l’entreprise.
- Maintenir une communication claire avec les collègues et la direction.
Compétences Interpersonnelles
La relation humaine étant au cœur de l’expérience client, certaines compétences interpersonnelles sont essentielles :
- Être calmement patient lors des interactions avec les clients.
- Savoir gérer et résoudre les plaintes des clients.
- Être capable de poser des questions pertinentes pour comprendre les besoins des clients.
- Utiliser le nom des clients pour personnaliser l’interaction.
Informations Pratiques
Lieu : İstanbul
Date de publication : 28 mai 2025
### Réflexion Éthique
Il est fondamental de mettre en avant que cette offre d’emploi respecte les normes de diversité et d’inclusion dans le domaine du travail. Les candidats sont encouragés à postuler sans discrimination fondée sur le sexe, l’origine ethnique, la religion ou l’orientation sexuelle. Cette approche promeut un environnement de travail équitable et respectueux, conforme aux valeurs portées par Artia13.
📅 Date de publication de l’offre : Wed, 28 May 2025 07:52:09 GMT
🏢 Entreprise :
📍 Lieu : İstanbul
💼 Intitulé du poste : Spa Receptionist
💶 Rémunération proposée :
📝 Description du poste : About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:An intimate oasis in Istanbul’s oldest district. Indulge in serenity within Istanbul’s historic Sultanahmet district. Our neoclassical residence, steeped in century-old heritage, is just steps from iconic landmarks such as the Blue Mosque and Hagia Sophia. Under the attentive care of our Four Seasons team, you’ll find a space where history harmonizes with contemporary comfort. Enveloped by the melodies of birdsong in our courtyard, you’ll be transported to a world of enduring elegance and charm.KEY KNOWLEDGE
- Good command of written and spoken English
- Superior communication and organization skills
- Strong command of computer applications and office programs
- A comprehensive understanding of the Spa & Fitness & Wellness environment
KEY FUNCTIONS1. Is very warm and welcoming when assisting guests; smiles and maintains eye contact2. Keeps the work area neat, clean and quiet at all times3. Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming4. Follows proper payroll procedures and adheres to SOPs and Attendance policies5. Modifies behavior when performance feedback is provided6. Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others7. Responds properly in any hotel emergency or safety situation8. Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff9. Actively works with peers, subordinates, and supervisor to build relationships based on trust and acceptance10. Performs other tasks or projects as assigned by hotel management and staff; respects authority11. Is adaptable with his/her schedule to accommodate changing business demands and is willing to perform any additional duties as assigned by upper management, including redeployment to alternative departments/areas if required.12. Participates in regular staff, departmental and operational meetings.13. Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager14. Knows amenities, equipment, products, treatments, packages, membership agreements, special current promotions of spa and Fitness including benefits, indications & contraindications15. Understands all safety procedures specific to usage of spa, pool, sauna, steam room and fitness center equipment and products16. Applies the qualities of discretion and maintains strict confidentiality at all times17. Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine18. Verifies that attendant staff is present and performing opening duties19. Organizes and schedules all guest bookings20. Utilizes the trace file, cashier sheets and handle the daily accounting21. Operates the Spa software system for spa reservations and all other Spa software functions or the ability to manage the manual spa booking system without mistakes22. Operates the computer, copier, fax and credit card machines, processes outgoing mail and produces all Spa reports as required by management23. Process all charges, sets up and handles gift certificates24. Orders and stocks office supplies for the desk25. Uses guests name appropriately in all situations26. Copies and distributes materials27. Asks guests pertinent questions, to determine their needs and preferences28. Up sells treatments, services and retail products with “soft sell”29. Ensures all decoration always looks fresh and to Standards within the Spa reception and Fitness area30. Is calm and patient when dealing with guests at all times31. Handles guest complaints and to notifies spa management32. Provides assistance to guests with the retail merchandise and meets/exceeds retail and spa treatment targetsTo help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.
🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.
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