Specialist I, Commodity Insights Fulfillment

17 juin 2025 Artia13 2 Views

Emploi : Specialist I, Commodity Insights Fulfillment chez S&P Global

Un rôle clé dans la satisfaction client et la gestion des commodités

Description du poste

Le poste de Specialist I, Commodity Insights Fulfillment est proposé par S&P Global, une entreprise réputée dans l’analyse et la gestion des marchés des commodités. Ce rôle est basé à Silver City 2, Pasig, Philippines ou à Islamabad, Pakistan.

En tant que spécialiste, vous serez chargé de garantir la livraison rapide et précise des services aux clients de Commodity Insights, en assurant la conformité avec les conditions d’abonnement dans notre système de gestion des commandes. Vous serez également responsable de la protection des revenus de l’entreprise par la réconciliation avec nos partenaires externes.

Responsabilités

Les principales missions incluent :

Exécution des processus de fulfillment pour toutes les plateformes de Commodity Insights et de distributeurs tiers.
Suivi des devis et cas Salesforce pour assurer un fulfillment client rapide.
Conformité avec toutes les exigences d’audit…
Gestion des escalations provenant de partenaires externes et d’équipes internes.
Documentation des activités dans Salesforce.
Tests de validation sur des plateformes Sandbox…

Profil recherché

Le candidat idéal doit posséder :

Un Bachelor’s Degree ou une expérience équivalente.
2-3 ans d’expérience dans un environnement similaire.
Des compétences avancées en Microsoft Excel…
Une maîtrise de l’anglais à l’oral et à l’écrit.
Des compétences analytiques et en recherche.
Une disposition à travailler sur des horaires flexibles, y compris la nuit et les jours fériés.

Pourquoi rejoindre S&P Global ?

S&P Global s’engage à fournir des données et des analyses qui permettent aux entreprises, gouvernements et individus de s’adapter à un paysage économique en constante évolution. En tant que membre de cette équipe, vous aurez l’opportunité de :

Contribuer à des défis complexes qui façonnent l’économie mondiale.
Travailler dans un environnement qui valorise l’intégrité, la découverte et le partenariat.
Bénéficier d’un ensemble d’avantages sociaux comprenant la santé, le bien-être et des possibilités de formation continue.

Engagement envers l’égalité des chances

S&P Global se veut un employeur garantissant l’égalité des chances, en valorisant la diversité et en promouvant une culture de collaboration. Les candidats sont encouragés à présenter leurs compétences sans discrimination fondée sur des critères divers tels que la race, l’âge, le sexe ou l’orientation sexuelle.

Pour plus d’informations, veuillez visiter le site officiel de S&P Global.

Cette présentation respecte les critères de clarté, de neutralité et d’inclusion tout en mettant en avant les atouts et les défis liés à ce poste chez S&P Global.

📅 Date de publication de l’offre : Sat, 26 Apr 2025 23:11:36 GMT

🏢 Entreprise : S&P Global

📍 Lieu : Islamabad – Pasig City, Metro Manila

💼 Intitulé du poste : Specialist I, Commodity Insights Fulfillment

💶 Rémunération proposée :

📝 Description du poste : Job Description:About the Role:Grade Level (for internal use): 08S&P Global Commodity InsightsThe Role: Specialist I, Commodity Insights FulfillmentThe Location: Silver City 2, Pasig, Philippines ; Islamabad, PakistanWhat’s in it for you: As a Specialist I, Fulfillment, your responsibility is to ensure delivery of services to Commodity Insights customers. Ensure the timely and accurate delivery of services based on the subscription terms within our order management system. Protect the organizations revenue by ensuring delivery of services through our outside Channel Partners are reconciled with our order management system. Assist to trouble shoot all queries on product fulfillment. Acts as a lesion between Sales, Contract Support, and Order Management review team to ensure smooth order processing.Responsibilities:

Perform fulfillment processes for all Commodity Insights and 3rd party distributor platforms globally
Track statuses of Salesforce (SFDC) Quotes and Cases to ensure timely customer fulfillment
Ensure all SFDC work complies with all audit requirements prior to Activation or Deactivation of fulfillment services
Monitor escalations from external Channel Partners, Internal IT, Contract Support, Customer Support and Sales. Gather responses for prompt completion
Provide the highest level of support to assist with Client resolutions concerning fulfillment queries
Perform timely Company/User/Product reconciliations for manually fulfilled platforms
100% adherence to SFDC/Zuora/Oracle ecosystem and adoption of all service procedures that provides Commodity Insights and the business partners with comprehensive and actionable solutions-oriented metrics
Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions
Document all activities, communication and progress in SFDC
Action product setup entries in SFDC for Commodity Insights, secondary to Product Operations
Provide information as needed for audit as required
Perform validation testing on Sandbox platforms when necessary
Completes other assignments as required and/or assigned

What We’re Looking For:

Bachelor’s Degree or equivalent education and experience
2-3 years of related work experience or related degree
Customer service experience or working in fast paced environment with Sales Organization
Advanced Microsoft Excel skill level (filters, pivot tables, VLOOKUP, CONCATENATE)
Excellent English-speaking skills required (oral and in written)
Strong analytical and research skills
Ability to collect, analyze and summarize data and to prepare clear and concise presentations and reports
Work overtime as needed during the month end close
Flexible schedule to meet important deadlines
Occasional travel may be required
Occasional work on Holidays may be required
Must be amenable to work on NAMER (8pm-5am or 9pm-6am) shift work

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.#LI-LL1About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit .What’s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Inclusive Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision –20 – Professional (EEO-2 Job Categories-United States of America), SLSGRP203 – Entry Professional (EEO Job Group)Job ID: 315209
Posted On: 2025-04-25
Location: Pasig City, Philippines

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