Opportunité Professionnelle : Relationship Service Manager à Taipei

Présentation de l’Offre

Entreprise : Standard Chartered
Titre du poste : Relationship Service Manager
Localisation : Taipei City
Date de publication : 5 juillet 2025

Description du Poste

Le poste de Relationship Service Manager chez Standard Chartered est conçu pour ceux qui souhaitent contribuer au succès d’une institution bancaire internationale réputée pour ses valeurs d’intégrité et de diversité. Ce rôle implique une collaboration étroite avec le Senior Branch Operation & Service Manager et le Relationship Manager pour atteindre des objectifs commerciaux clairs et assurer une administration rigoureuse des opérations quotidiennes liées à la clientèle Priority Banking.

Responsabilités

Exigences et Qualifications

Les candidats doivent posséder les qualifications suivantes :

• Expérience de six mois en tant qu’employé officiel de la banque et réussite d’un examen spécifique avec un score minimum.
• Une expérience de trois mois dans les transactions de change est un atout.
• Possession d’une certification en affaires fiduciaires, enregistrée auprès des autorités compétentes.
• Excellente maîtrise du mandarin, tant à l’écrit qu’à l’oral.

Valeurs et Culture d’Entreprise

Standard Chartered se distingue par son engagement envers la diversité et l’éthique. L’entreprise encourage ses employés à agir avec intégrité et responsabilité tout en plaçant le client au cœur de toutes leurs actions. La culture d’apprentissage continu est fortement valorisée, avec de nombreuses opportunités de formation et développement professionnel.

Avantages

Standard Chartered offre un package salarial compétitif et divers avantages, notamment :

• Retraite, assurance santé et vie.
• Congés généreux, y compris des congés parentaux et des jours de bénévolat.
• Options de travail flexible.
• Plateformes de bien-être et programmes de développement personnel.

Comment Postuler

Si vous êtes intéressé par cette opportunité, nous vous invitons à postuler dès maintenant.

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Cette offre d’emploi présente une excellente occasion de carrière dans un cadre bancaire qui valorise l’éthique et le développement personnel. Il est essentiel de s’assurer que tous les candidats répondent aux critères requis et comprennent les implications de leur rôle au sein de l’organisation.

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📅 Date de publication de l’offre : Sat, 05 Jul 2025 00:06:19 GMT

🏢 Entreprise : Standard Chartered

📍 Lieu : Taipei City

💼 Intitulé du poste : Relationship Service Manager

💶 Rémunération proposée :

📝 Description du poste : Job Summary To assist the Senior Branch Operation & Service Manager and Relationship Manager to:
. Achieve / exceed the business targets set
. Control and administer the daily operations from Priority Banking customers
. Ensure that office rules, branch control and operational procedures are strictly adhered to
 To support BOSM to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisitionRESPONSIBILITIESStrategy*

• To assist Branch Operation & Service Manager to:

. Achieve / exceed the business targets set
. Control and administer the daily operations from Priority Banking customers
. Ensure that office rules, branch control and operational procedures are strictly adhered toBusiness

• To support Branch Operation & Service Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition

Processes

• Greeter Duty
• To conduct a/c opening and facilitate service request with required licence*.
• To conduct sales document checking/ follow up where required.
• To facilitate sales and service process by up-keeping all necessary data tracking and system input. 例如: 協助客戶CASA開戶資料準備, 基金開戶, 錦華客戶資料更新 ,投資下單（基金, ETF, SN, SB, ELN, PCI etc.）,執行CIP。
• Referrals : To conduct sales activities via tag-on, cross-selling through customer enquires screening and compiling potential prospecting list.
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
• To raise any Suspicious Transaction Report (STR) if necessary
• Transaction (Financial) Approval : Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Assist in answering phones, general enquiries and investigations.
• SR & Document (Paper) Checking & Approval, and Cash Operations in absence of BOSM
• To bring to the attention of the Branch Operation & Service Manager any problems encountered together with any recommended solutions.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Key Responsibilities*Remark:
存款開戶資格：分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
外匯：經辦人員須有三個月以上相關外匯業務經歷。
信託開戶資格：具信託業務證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。People & Talent
 To assist Branch Operation & Service Manager to supervise the overall operations of the PP Team.Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and ive by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• [Fill in for regulated roles]
• Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].

[Where relevant – Additionally, for subsidiaries or relevant non -subsidiaries]

• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholdersInternal Contacts

• All branch sales and service staff
• All frontline business stakeholders
• All WRB departments stakeholders (Strategy Branch Operations & System etc.), and
• Other support functions (IT / Audit / Finance / HR etc.)

External Contacts

• WRB customers

Other ResponsibilitiesEmbed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]Skills and ExperienceAnti-money Laundering Policies and Procedures
Customer Interaction
Understanding Customer Needs
Customer Support Policies, Standards and ProceduresQualificationsLICENSES 信託業務人員
衍商/結構型
以下為Optional：內稽內控、外匯
MEMBERSHIP No specific requirement.
CERTIFICATIONS 存款開戶：分行作業室本行正式員工並具備工作經 驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
外匯：經辦人員須有三個月以上相關外匯業務經歷。
信託開戶資格：具信託業務證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。
LANGUAGES Fluently read, write, listening and speaking in MandarinAbout Standard CharteredWe’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

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