Team Leader – RNOH

Emploi Royaume-Uni

Titre du poste : Team Leader – RNOH

Entreprise : NHS

Description du poste : Are you a caring and compassionate person looking to better use your skills to help people?Are you looking to pursue a career where you can actively give back to the community?Then we might have the perfect role for you!We are looking for a Team Leader to join our busy Patient Transport Sevices contract to ensure effective and efficient and day-to-day resource of operationswithin the patient transport department by coordinating the distribution of patient journeys and managing the operational staff.Main duties of the jobResponsibilities:Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.To understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.Available to transport patients as required.Engage with Ward staff and patients to organise, and allocate resources to optimise service delivery.Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.Provide support and advice to Ambulance CrewsAssist in the planning of the shift rosters, ensuring relevant cover throughout the yearYou will be required to assist the controllers in planning the efficient and safe transport of patientsUndertake supervision of journey to ensure complianceUndertake regular checks to ensure cleaning requirement/rotas are achievedEnsure vehicle and equipment checks are completed as requiredDeal with staff matters which arise as first point of contactCarry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.About usWhy G4S?G4S Patient Transport Services is one of the UKs largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.DetailsDate posted02 June 2025Pay schemeOtherSalary£36,095 a yearContractPermanentWorking patternFull-timeReference numberE0218-25-0045Job locationsBrockley HillStanmoreMiddlesexHA7 4LPJob descriptionJob responsibilitiesResponsibilities:Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.To liaise with Clinical staff to understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.Available to transport patients as required.Engage with Ward staff and patients to organise, and allocate resources to optimise service delivery.Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.Provide support and advice to Ambulance CrewsAssist in the planning of the shift rosters, ensuring relevant cover throughout the yearAssist the Day controllers in planning the efficient and safe transport of patientsUndertake supervision of journey to ensure complianceUndertake regular checks to ensure cleaning requirement/rotas are achievedEnsure vehicle and equipment checks are completed as requiredDeal with staff matters which arise as first point of contactFollow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Delivery Manager.Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.The post holder must not divulge any confidential information to an unauthorised person that they may access during their employmentPerformance:Excellent patient feedback with no customer complaintsVehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.Fully up to date with manual handling techniques and use of equipmentDeadlines met for production of data and tasks completedVehicle and equipment servicing and maintenance records always accurate and up to dateAccurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standardsGood health and safety record with no accidents or health and safety issuesWorks well within the teamEfficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriateMail collected and posted within timeframes as set within the ContractHelpful, pleasant and polite manner to colleagues and client at all timesAlways maintains confidentiality Job descriptionJob responsibilitiesResponsibilities:Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.To liaise with Clinical staff to understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.Available to transport patients as required.Engage with Ward staff and patients to organise, and allocate resources to optimise service delivery.Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.Provide support and advice to Ambulance CrewsAssist in the planning of the shift rosters, ensuring relevant cover throughout the yearAssist the Day controllers in planning the efficient and safe transport of patientsUndertake supervision of journey to ensure complianceUndertake regular checks to ensure cleaning requirement/rotas are achievedEnsure vehicle and equipment checks are completed as requiredDeal with staff matters which arise as first point of contactFollow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Delivery Manager.Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.The post holder must not divulge any confidential information to an unauthorised person that they may access during their employmentPerformance:Excellent patient feedback with no customer complaintsVehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.Fully up to date with manual handling techniques and use of equipmentDeadlines met for production of data and tasks completedVehicle and equipment servicing and maintenance records always accurate and up to dateAccurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standardsGood health and safety record with no accidents or health and safety issuesWorks well within the teamEfficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriateMail collected and posted within timeframes as set within the ContractHelpful, pleasant and polite manner to colleagues and client at all timesAlways maintains confidentialityPerson SpecificationQualificationsEssential

• Essential Skill:
• Full manual driving license required with no more than 3 points (including categories C1 & D1)
• Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common sense approach
• Duties will involve lifting and moving patients
• A caring attitude towards patients and outgoing friendly manger, able to show empathy
• IHCD FPOS (Advanced level)
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times

Desirable

• Desirable Skill:
• Previous Team Leader/Supervisor experience
• Knowledge of Patient Transport Services
• Experience of working in confidential environment
• Basic literacy and numeracy are required
• Geographical knowledge of the local area to be worked within

Person SpecificationQualificationsEssential

• Essential Skill:
• Full manual driving license required with no more than 3 points (including categories C1 & D1)
• Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common sense approach
• Duties will involve lifting and moving patients
• A caring attitude towards patients and outgoing friendly manger, able to show empathy
• IHCD FPOS (Advanced level)
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times

Desirable

• Desirable Skill:
• Previous Team Leader/Supervisor experience
• Knowledge of Patient Transport Services
• Experience of working in confidential environment
• Basic literacy and numeracy are required
• Geographical knowledge of the local area to be worked within

Salaire attendu : £36095 per year

Localisation : Stanmore, Greater London

Date du poste : Wed, 04 Jun 2025 06:44:01 GMT

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