Technical Account Manager

27 juin 2025 Artia13 2 Views

Opportunité d’Emploi : Technical Account Manager chez Nutanix

Présentation de l’Entreprise

Nutanix, acteur majeur dans le secteur des infrastructures informatiques, se distingue par son engagement envers la satisfaction client et l’innovation technologique. Fortune 1000, l’entreprise est reconnue pour sa plateforme hyper-convergée qui permet aux entreprises de gérer facilement leur infrastructure IT. Dans le cadre de son développement, Nutanix recrute un Technical Account Manager (TAM) pour renforcer son équipe en Italie.

Détails du Poste

Titre du poste : Technical Account Manager
Localisation : Milan
Date de publication : 13 juin 2025

Description de l’Opportunité

Nutanix recherche un TAM pour rejoindre son organisation dédiée au succès client. Le TAM est un expert technique de la plateforme Nutanix qui garantit la satisfaction des clients tout en renforçant les relations et en agissant comme conseiller de confiance. Ce poste exige d’excellentes compétences en virtualisation et en infrastructures IT, incluant le stockage, l’informatique et les réseaux.

Responsabilités

Le TAM aura un rôle clé aux multiples facettes :

Approfondir la compréhension technique des priorités commerciales du client, de son modèle opérationnel et de son environnement de centre de données.
Servir d’interlocuteur unique, permettant un accès direct aux diverses fonctions de Nutanix telles que le Support, l’Ingénierie et la Direction.
Surveiller les opérations du client en tant qu’expert et conseiller du produit Nutanix.
Identifier et résoudre les problèmes d’opérations spécifiques et courants afin d’optimiser l’expérience client.
Effectuer des revues opérationnelles régulières et coordonner la gestion des problèmes avec les équipes internes.

Qualifications Requises

Les candidats doivent répondre à plusieurs critères :

Expérience : Minimum de 5 ans dans un environnement de centre de données d’entreprise, avec au moins 3 ans d’expertise en virtualisation, notamment avec VMware vSphere.
Relations Clients : Expérience de 2 ans en gestion de relations clients ou dans des rôles similaires, comme TAM ou Customer Success Manager (CSM).
Compétences Techniques : Compréhension approfondie des infrastructures de données, incluant la virtualisation, le stockage et les réseaux.
Langues : Maîtrise de l’anglais et de l’italien requise.

Équipe et Culture

Le TAM intégrera une équipe dynamique orientée vers la réussite des clients. La culture de l’équipe mise sur la collaboration et le partage des connaissances. Le responsable direct, Southern Europe Services Delivery Leader, favorise un style de leadership inclusif et soutenant, garantissant un alignement régulier sur les objectifs.

Mode de Travail

Nutanix propose une approche hybride, combinant le travail à distance et la collaboration en personne. Les attentes vont de l’engagement à l’intérieur du bureau 2 à 3 jours par semaine, afin de favoriser les relations interpersonnelles et l’intégration des équipes.

Engagement d’Égalité des Chances

Nutanix est un employeur qui prône l’égalité des chances, intégrant tous les candidats sans distinction. L’entreprise s’engage à créer un environnement de travail inclusif et respectueux, en éliminant la discrimination et en favorisant l’intégration des personnes en situation de handicap.

Postuler

Pour ceux intéressés par cette opportunité, nous vous encourageons à postuler dès maintenant via le lien suivant : Postulez ici.

Nutanix attend les candidats passionnés prêts à contribuer à la transformation numérique des entreprises par une infrastructure informatique de pointe.

📅 Date de publication de l’offre : Fri, 13 Jun 2025 00:45:27 GMT

🏢 Entreprise : Nutanix

📍 Lieu : Milano

💼 Intitulé du poste : Technical Account Manager

💶 Rémunération proposée :

📝 Description du poste : Hungry, Humble, Honest, with Heart.The OpportunityNutanix is hiring a Technical Account Manager (TAM) in Italy to join our Customer Success organization. The TAM is a technical expert in the Nutanix platform who helps ensure customer satisfaction, strengthens customer relationships, and serves as a trusted advisor to Nutanix customers.The Nutanix TAM acts as a single point of contact and customer advocate, providing direct access to various Nutanix business functions, including Support, Engineering, Product Management, Marketing, and Executive Leadership. Strong technical expertise in virtualization and data center IT infrastructure (storage, compute, networking) is essential. Preferred qualifications include experience with private/public cloud services and/or leading enterprise solutions (VDI, RDBMS such as MSSQL/Oracle/SAP, Big Data) in large-scale enterprise deployments with direct customer-facing responsibilities.About the TeamThe Technical Account Manager (TAM) role is a key part of Nutanix’s highly skilled and dynamic Technical Account Management team, which is dedicated to delivering exceptional customer success. This team thrives on collaboration and mutual support, with members regularly sharing insights and experiences to strengthen collective knowledge. The team’s mission is to drive customer satisfaction and engagement through proactive support and strategic consultation, ultimately contributing to the growth and success of Nutanix’s customer base.You will report to the Southern Europe Services Delivery Leader, who fosters an inclusive and supportive leadership style, emphasizing regular one-on-one meetings to ensure alignment with objectives and to address any concerns. This role follows a hybrid work model.The position requires travel throughout Italy, with up to 30% of your time spent on-site with customers. In-person engagement is key to building strong and lasting customer relationships.Your Role

Develop a deep technical understanding of the customer’s business priorities, operational models and objectives, data center environment, architectural roadmap, and overarching IT initiatives.
Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship.
Maintain awareness of customer operations as Nutanix product expert/advisor and assist with operational planning, risk management and act as a coordinator for deployments, migrations, etc..
Act as an advocate of the customer and conduit into various Nutanix cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
Highlight any operations issues, both unique to the customer’s deployment of Nutanix and their IT environment and those commonly experienced to facilitate problem avoidance, risk mitigation and alignment to best practices.
TAM will monitor unpublished issues, internal service bulletins and other exposure to proactively mitigate future issues.
Conduct a regular cadence of operational review with the Customer on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
Conduct regular on-site business reviews and regular interactions with executive sponsors.
Conduct or coordinate a twice-yearly health check on the customer’s environment.
Coordinate issue management, escalation and resolution with Support and Engineering.
Extract and maintain account insights and capture in TAM reporting platform.
Establish direct relationships with account stakeholders (financial, management, operational) and have regular touchpoints to assess TAM value delivery
Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery.
Participate in Sales Account Planning and support account penetration/pipeline growth strategies.
While not dedicated to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate the development of a trusted advisor relationship.

What You Will Bring

5+ years’ experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management.
3 to 4+ years virtualization expertise, including VMware vSphere. Nutanix platform knowledge and expertise is highly desired, including AOS and AHV experience.
2+ years’ experience in customer-facing, Customer Relationship management role. Prior experience in TAM, CSM and SE (or similar) roles preferred.
1 to 3+ years of either enterprise storage or networking expertise. Related certifications in networking and storage highly desired
Experience and/or exposure especially from virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired.
Deep (and technical) understanding of data center infrastructure – virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security – and workloads such as VDI and enterprise apps.
Excellent communication, project management, presentation, and problem-solving skills.
Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services.
Manage communication, education, and consumption of unpublished internal information on product stability, which can be sensitive, to pre-emptively mitigate risks for Customers. Or before the information is generally published
Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with customers and Nutanix stakeholders
Bachelor’s Degree in Computer Science, Engineering or related field, or equivalent technical experience is required.
Bi-lingual: English and Italian

Work ArrangementHybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 – 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.—Nutanix is an equal opportunity employer.Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting .

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