Technical Support Specialist in Norwegian (M/F/X)

Emploi Portugal

Titre du poste : Technical Support Specialist in Norwegian (M/F/X)

Entreprise : Randstad

Description du poste : Are you a tech enthusiast with a knack for problem-solving and fluent Norwegian? Do you thrive on helping others navigate the digital world? If you’re ready to turn your passion into a rewarding career, we have an exciting opportunity for you!Imagine being part of a team that supports users of one of the world’s leading Search Engine Platforms. You’ll be the go-to expert, providing technical assistance and valuable feedback to enhance their online experience. Join us and contribute to a project that impacts millions of users globally!SkillsWhat We’re Looking For:

• Proficient in Norwegian and English, both oral and written (essential).

• Previous experience in a call center environment (preferred).

• High school diploma or equivalent; higher education degree (a plus).

• Knowledge of technical troubleshooting methods (a bonus).

• Strong ability to diagnose and resolve technical issues.

• Excellent verbal and written communication skills.

• A passion for providing exceptional customer service.

• Ability to work in a fast-paced environment and adapt to changing priorities.

ResponsibilitiesAs a key member of our support team, you’ll be the first line of defense, providing exceptional technical support and ensuring a seamless user experience. Your fluency in Norwegian and your passion for technology will be crucial in resolving inquiries and providing valuable assistance.Key Responsibilities:

• Respond to customer requests via phone, email, chat, social media, and messaging channels.

• Provide pre-sales information, general inquiries, and in-depth technical support.

• Maintain a consistent and professional brand voice in all interactions, both private and public.

• Escalate complex issues to higher support tiers for timely resolution.

• Collaborate with technicians to resolve help tickets efficiently.

• Manage an individual ticket queue and follow management direction to ensure timely resolutions.

• Work flexible hours, including evenings, weekends, and holidays, to meet customer needs.

• Review and provide feedback on help content to enhance user understanding.

Salaire attendu :

Localisation : Lisboa

Date du poste : Thu, 08 May 2025 22:18:52 GMT

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