Technical Support Specialist with French and English
Recrutement : Technical Support Specialist avec Français et Anglais
Présentation de l’Entreprise
BT, une entreprise prestigieuse avec plus de 175 ans d’histoire, est le fer de lance de BT Group, desservant 1,2 million de clients professionnels à l’international. Spécialisé dans la connectivité sécurisée et les plateformes de collaboration, BT s’engage à renforcer les entreprises de toutes tailles, des multinationales aux start-ups, tout en prônant l’inclusion numérique.
Détails du Poste
Titre : Technical Support Specialist with French and English
Localisation : Budapest ou Debrecen
Date de Publication : 05/06/2025
ID de l’Offre : Job Req ID: 47490
Type de travail : Poste en horaires fixes, nécessitant de la flexibilité pour couvrir différents fuseaux horaires.
Rotation d’astreinte : Participation possible à une rotation d’astreinte, impliquant des interventions en dehors des heures normales de travail.
Veuillez noter que ce poste requiert la maîtrise du français et implique un travail hybride de trois jours au bureau et deux jours à domicile.
Pourquoi Choisir BT ?
BT se positionne comme un acteur essentiel de la communication, avec pour mission d’améliorer le monde à travers la technologie. En cultivant un environnement de travail inclusif, BT valorise la diversité et l’innovation, offrant des opportunités de développement personnel et professionnel.
Responsabilités Principales
- Offrir un support technique aux clients entreprises en utilisant les compétences techniques acquises lors des formations internes.
- Assurer la prise en charge de technologies de voix et de données, notamment les dispositifs Avaya et Cisco.
- Coordonner la résolution des problèmes entre clients, fournisseurs et équipes résolvantes.
- Gérer les obligations contractuelles avec les fournisseurs.
Compétences Soft
- Capacité à répondre aux besoins des clients tout en respectant les exigences de l’entreprise.
- Attitude coopérative et positive en milieu d’équipe.
- Compétences en communication efficace.
- Capacité à organiser et à analyser systématiquement des problèmes.
- Responsabilité dans la prise de décisions.
- Proactivité dans la gestion des situations.
- Compétences en gestion du stress dans un environnement dynamique.
Compétences Professionnelles
- Expérience en dépannage ITIL et Cisco, un atout.
- Expérience en support client appréciée.
- Les jeunes diplômés sont les bienvenus.
- Compétences en réseau requises.
Compétences Linguistiques
- Fluency en anglais requis.
- La maîtrise du français est obligatoire.
Engagement en Matière de Diversité et d’Inclusion
BT s’engage à créer un environnement de travail où chaque individu peut s’épanouir. L’entreprise encourage toutes les candidatures, notamment celles des candidats issus de groupes sous-représentés. Si vous êtes intéressé(e) par cette offre mais ne répondez pas à tous les critères, n’hésitez pas à postuler.
Conditions de Travail
Bien que le poste soit classé comme temps plein, BT reste ouvert aux modalités de travail flexibles. Des ajustements raisonnables peuvent être proposés durant le processus de sélection.
Pour Postuler
Êtes-vous prêt(e) à rejoindre une entreprise innovante et engagée ? Postulez dès maintenant !
📅 Date de publication de l’offre : Sun, 08 Jun 2025 01:58:52 GMT
🏢 Entreprise : BT
📍 Lieu : Budapest
💼 Intitulé du poste : Technical Support Specialist with French and English
💶 Rémunération proposée :
📝 Description du poste : Job Req ID: 47490Posting Date: 05/06/2025Function: ServiceLocation: Budapest or DebrecenShift Work: The role requires flexibility to work in scheduled shifts to ensure coverage across different time zones.On-Call Rotation: Participation in an on-call rota maybe required, which may include responding to urgent issues outside of regular working hours.Please note that this role requires colleagues to work in shifts and is based in Budapest OR Debrecen Office ( with hybrid working element to it 3 days from the office and two days from home). Fluency in French is essential to be considered for this role.Why BT?We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.Key Responsibilities
- You will do technical support for enterprise customers using technical skills acquired on internal trainings.
- You will support Voice and Data technology devices produced by Avaya and Cisco.
- You will coordinate the resolution end-to-end between customer, supplier, and resolver teams.
- You will be involved in managing contractual obligations with suppliers.
Soft skills:
- Ability to meet the customers’ needs in line with the business requirements
- Working with a cooperative and positive attitude in a group settings to achieve common goals
- The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
- Ability to comprehend and to systematically organize the various aspects of a problem or situation
- Taking the responsibility and takes care of the consequences of making a decision
- Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
- Good stress management skills in a fast-paced demanding field. is an advantage
Professional skills:
- ITIL and Cisco troubleshooting experience is an advantage
- Customer support experience is an advantage
- Fresh graduates are welcome
- Network experience skill is required
Language skills:
- English on a fluent level
- French on a fluent level is a must
Our leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON’T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
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