Offre d’Emploi : Chatbot Integration & Onboarding Specialist/Manager/Consultant
Présentation de l’Entreprise
Entreprise : Insider
Insider est une entreprise SaaS (Software as a Service) dédiée à la croissance de ses clients à l’échelle mondiale. **En tant que plateforme AI-native**, nous permettons aux spécialistes du marketing d’offrir des expériences personnalisées, de stimuler une croissance rentable et d’optimiser la productivité. Notre solution connecte les données à travers divers canaux, prédit le comportement futur des utilisateurs et personnalise les expériences de manière unique.
Avec un financement de 500 millions de dollars lors de notre dernière levée, Insider a atteint le statut de licorne et est soutenue par des investisseurs prestigieux tels que Sequoia Capital et QIA. Notre approche innovante a été reconnue par des entreprises de renom, dont Samsung, Coca-Cola, et Nike. En tant qu’entreprise fondée et dirigée par des femmes, nous avons aussi établit des initiatives sociales significatives pour promouvoir des projets impactants dans divers domaines.
Description du Poste
Titre du poste : Chatbot Integration & Onboarding Specialist/Manager/Consultant
Localisation : İstanbul
Salaire attendu : À définir
La position de Customer Onboarding Manager est cruciale pour accompagner les clients dans leur transition post-vente. En tant qu’expert, vous serez le point de contact principal pour assurer une adoption réussie de notre plateforme, garantir la satisfaction client et valider l’investissement des clients dans Insider.
Qualifications Requises
- Expérience : Minimum 1 an en gestion de projets SaaS ou onboarding client.
- Compétences linguistiques : Maîtrise de l’anglais et de votre langue maternelle.
- Gestion des tâches : Capacité à gérer efficacement le temps et les priorités.
- Communication : Aisance relationnelle avec les parties prenantes internes et externes.
- Formation : Diplôme universitaire requis.
- Expérience technique : Connaissances des outils de recommandations produits AI et des canaux de communication numérique.
Principales Responsabilités
- Gestion des processus d’onboarding des chatbots en collaboration avec les **Customer Success Managers**.
- Transformation des parcours clients en flux conversationnels engageants et assistés par l’IA.
- Conduite d’études de données et tests AI pour garantir l’optimisation des performances.
- Production de rapports exploitables alignés sur les attentes des clients.
Engagements Éthiques
Insider s’engage à offrir un environnement de travail équitable et inclusif. Nous avons instauré une politique de non-discrimination qui soutient la diversité et l’égalité des chances pour toutes et tous, indépendamment de la race, du sexe, de l’orientation sexuelle, ou de toute autre caractéristique personnelle.
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📅 Date de publication de l’offre : Thu, 01 May 2025 23:36:58 GMT
🏢 Entreprise : Insider
📍 Lieu : İstanbul
💼 Intitulé du poste : Chatbot Integration & Onboarding Specialist/Manager/Consultant
💶 Rémunération proposée :
📝 Description du poste : Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and . According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.The Customer Onboarding Manager is one of the first members of the post-sales team to work with new and existing clients. The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1-to-1 personalisation driven by the client’s data. Responsible for understanding client’s business requirements and use-cases, managing project delivery, and ensuring accelerated time-to-value realisation from their investment in Insider.It is critical during this initial period that our new clients are enabled and empowered to use the platform to its fullest potential. The Customer Onboarding Manager is the key member of the Onboarding team. They are responsible for ensuring smooth, timely, and complete Insider platform adoption and client confidence in their new system.Using a combination of hands-on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will be responsible for providing technical guidance to the client. Supporting clients through setup while having a full understanding of the client’s application environment and data in order to provide optimal solution design recommendations for integration in a timely and impactful manner.Qualifications:
- 1+ year experience in SaaS project management and client onboarding
- Strong written and verbal communication skills (English & Native Language)
- Strong time and task management skills are a must
- Strong at Communication with Internal & External Stakeholders
- Delivering projects in a timely and qualified manner
- Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
- A bachelor’s degree
- Background in customer onboarding, chatbot implementation, or customer journey design.
- Familiarity with digital communication channels: Apple Messages for Business, Google Business Messages, In-App, SMS, Voice, Web, WhatsApp.
- To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
- Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- Have the ability and flexibility to work in a fast-paced startup environment
Responsibilities:
- Manage end-to-end chatbot onboarding processes in collaboration with Customer Success Managers and Account Leads.
- Translate customer journeys into engaging, AI-powered conversational flows.
- Build assistant maps and scenario-based designs on the MindBehind platform.
- Conduct AI tests and chatbot data studies to ensure accuracy and excellence.
- Prepare actionable reports and insights in line with client expectations.
- Keep flow documents, brand guidelines, and assistant configurations up to date.
- Execute Jira tasks on schedule and contribute to project tracking processes.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.Please follow Insider on , , and !
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