Opportunité Professionnelle : Ingénieur de Service (Battery Specialist) – Vertiv

Localisation : Taipei City, Taïwan

Date de publication : 31 mai 2025

Présentation de l’Entreprise

Vertiv est un leader dans la conception, la fabrication et le service d’infrastructures critiques pour des applications essentielles dans les centres de données, les réseaux de communication, ainsi que dans les environnements commerciaux et industriels. Avec une clientèle comptant plus de 70 % des entreprises du Fortune 500, Vertiv est reconnu comme un fournisseur de services de confiance, notamment auprès des centres de données et des fournisseurs de services de cloud et de co-localisation.

Description du Poste

Titre du poste : Ingénieur de Service – Battery Specialist
Catégorie de poste : Service sur Site
Niveau d’Éducation : Diplôme de Bachelor

La fonction d’Ingénieur de Service (BS) requiert la prise en charge des démarrages, des certifications, ainsi que de l’entretien préventif et programmé des systèmes de batteries. Le BS doit également établir et maintenir un excellent rapport avec les clients, les coéquipiers, ainsi que les représentants commerciaux.

Avantages de Travailler chez Vertiv

• Culture de service à la clientèle de premier ordre : Vertiv se consacre à l’excellence en matière de service, avec un accent particulier sur la sécurité des employés.
• Développement Technique et Leadership : L’entreprise investit dans la formation technique et le développement en leadership à travers des programmes immersifs dans des centres de formation de pointe.
• Avantages Compétitifs : Un package complet comprenant un véhicule de société, un smartphone, un ordinateur portable, des EPI, un plan retraite 401k, et bien plus encore.
• Culture d’Équilibre Vie-Travail : Vertiv s’engage à favoriser un bon équilibre entre vie personnelle et professionnelle.

Responsabilités Clés

1. Techniques :

   • Inspection des systèmes de batteries UPS et identification des problèmes.
   • Installation des systèmes de batteries selon les spécifications du fabricant.
   • Assistance téléphonique et sur site aux clients.

2. Sécurité :

   • Respect des consignes de sécurité et utilisation d’EPI appropriés.
   • Rapport des accidents dans les 24 heures suivant leur survenue.

3. Administration :

   • Fournir des rapports précis et en temps opportun selon les directives de l’entreprise.
   • Maintenir l’inventaire individuel et la propriété de l’entreprise.
4. Satisfaction Client :
   • Communication adéquate avec les clients internes et externes.
   • Maintien de normes élevées de satisfaction client.

Profil Recherché

Compétences et Qualifications :

• Connaissance approfondie de l’électricité et de la théorie électrochimique des batteries.
• Aptitude à analyser les conditions environnementales et d’exploitation.
• Bonnes compétences interpersonnelles, capacité à travailler en équipe.

Conditions de Travail :

• Déplacements fréquents exigés, incluant des horaires flexibles (week-ends, soirées).
• Exigence d’un permis de conduire valide et réussite d’un test de dépistage de drogues.

Égalité des Chances

Vertiv promeut l’égalité des chances en matière de recrutement et d’emploi. Aucune discrimination ne sera tolérée à l’égard de l’âge, de la race, de la couleur, de la religion, du sexe, de l’orientation sexuelle, de l’identité de genre, ou toute autre caractéristique protégée par la loi.

Conclusion

Ce poste représente une occasion passionnante pour les professionnels du service technique qui souhaitent évoluer dans un environnement dynamique aux normes de sécurité et de service à la clientèle élevées. Si vous êtes passionné par l’infrastructure critique et le service client, envolez-vous vers une carrière enrichissante avec Vertiv.

Postulez dès maintenant!

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📅 Date de publication de l’offre : Sat, 31 May 2025 07:57:47 GMT

🏢 Entreprise : Vertiv

📍 Lieu : Taipei City

💼 Intitulé du poste : TW – Service Engineer

💶 Rémunération proposée :

📝 Description du poste : Job Category: Field ServiceDegree Level: Bachelor’s DegreeJob Description:Brief Job Description:A Battery Specialist is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery systems. The Battery Specialist (BS) is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The BS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

Duties & Responsibilities:Role:

• Rely on direction to accomplish goals
• Perform a number of work related tasks
• Capable of working under direct supervision or independently based upon training

Technical:

• Communicate with National Technical Support on issues
• Perform work related tasks according to company guidelines for scheduled maintenance

• Inspection of UPS Battery systems to identify problems
• Maintain customer’s UPS battery system in proper condition
• Install battery systems according to the manufacturers specifications
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Render on site and phone assistance to customers.

Safety:

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration:

• Provide accurate and timely reporting according to company guidelines

• Time cards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Provide estimated time of arrival to the Customer Response Center where applicable
• Maintain company property according to company policies

• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

Customer Satisfaction:

• Provide proper and adequate communication to internal and external customers
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Provide estimated time of arrival to the customer for where applicable
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

Performance:

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures

• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, et al.

Knowledge, Skills & Abilities:

• Required experience (one or more of the following)

• Excellent working knowledge of electricity and the electro-chemical theory of batteries
• Strong Mechanical aptitude
• Equivalent industry experience
• Interpersonal Skills

• Professional
• Reliable
• Team Player
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and electronic theory
• Technical skills

• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets:

• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

Working Conditions:

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s license
• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

Physical Requirements:While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.About the Team:Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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