Emploi en Afrique du Sud : Head of Technical Operations chez Lula
Présentation de l’entreprise Lula
Lula se positionne comme un acteur clé dans le secteur de la fintech, proposant des solutions novatrices pour accompagner les PME dans leur gestion de flux de trésorerie. À travers des outils tels que des comptes bancaires tout-en-un et des services d’accès instantané au financement, Lula s’engage à simplifier la vie des entreprises. L’entreprise valorise la passion des équipes et la collaboration pour créer des produits adaptés aux besoins des utilisateurs.
Culture d’entreprise et valeurs
Lula adopte un Culture Code fort qui comprend plusieurs piliers essentiels :
- Curiosité : Un engagement continu à atteindre de nouvelles solutions.
- Collaboration : Travailler ensemble en valorisant la diversité des perspectives.
- Passion : Une détermination à fournir des produits et services de qualité supérieure.
- Ambition : La fixation d’objectifs élevés et la volonté de surmonter les défis.
Description du poste
Titre : Head of Technical Operations
Rattaché au CIO, le titulaire de ce poste jouera un rôle clé dans la définition de la vision et de la stratégie technologique de Lula. Ils dirigeront l’équipe des opérations techniques, en développant l’infrastructure, la SRE, la sécurité, et les compétences du support client.
Responsabilités
Les responsabilités essentielles incluent :
- Élaboration et mise en œuvre d’une stratégie d’opérations techniques.
- Collaboration avec les équipes de gestion technologique pour garantir une expérience client de classe mondiale.
- Supervision de la sécurité, de la conformité et de la continuité des infrastructures.
- Partenariat avec les parties prenantes pour comprendre leurs besoins en support et en services.
- Gestion des fournisseurs externes pour assurer la qualité des services.
- Mentorat et direction d’une équipe performante d’opérations techniques.
- Gestion efficace des budgets et des dépenses opérationnelles.
- Recherche et mise en œuvre de nouvelles technologies pour un avantage compétitif.
Compétences et expériences requises
Compétences :
- Capacité de leadership inspirante.
- Compétences techniques exceptionnelles avec une perspective commerciale.
- Capacité à penser stratégiquement et à prendre des décisions pragmatiques.
- Gestion de multiples plateformes sous pression.
- Compétences en communication et en négociation.
- Compréhension des principes financiers avec expérience de gestion de budgets.
- Capacités analytiques solides et compétences en résolution de problèmes.
- Énergie positive et engagement envers les valeurs de Lula.
Expérience :
- Diplôme en informatique ou équivalent, un MSc ou Honours est un atout.
- 8 à 10 ans d’expérience en opérations IT et infrastructures, dont 5 dans un rôle de management.
- Expérience approfondie des technologies de cloud et de cybersécurité.
- Familiarité avec les pratiques ITIL et les certifications comme ITIL ou CISSP sont souhaitables.
- Expérience en environnement Agile est appréciée, notamment dans le secteur financier.
Informations complémentaires
Localisation : Cape Town, Western Cape
Date d’affichage du poste : 21 juin 2025
📅 Date de publication de l’offre : Sat, 21 Jun 2025 22:41:05 GMT
🏢 Entreprise : Lula
📍 Lieu : Cape Town, Western Cape
💼 Intitulé du poste : Head of Technical Operations
💶 Rémunération proposée :
📝 Description du poste : What We DoWe build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we’re on it!Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.Culture Code
- We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.
- We win as One – We collaborate, build strong relationships and value diverse perspectives
- We’re Driven by Purpose – We are passionate and committed to delivering the best products and services for SMEs
- We Execute with Ambition – We set ambitious goals, embrace challenges, and deliver with focus and determination.
Overall PurposeReporting into the CIO, our Head of Technical Operations will play a key role in defining and shaping the Technology vision and strategy at Lula. You will be responsible for leading the technical operations team and building out the infrastructure, SRE, security, support and helpdesk competencies in alignment with Lula’s technology strategy. You will be accountable for the performance, stability, continuity, security and compliance of our production infrastructure and services working in collaboration with our engineering teams, partners and third party vendors. The ideal candidate will be a seasoned technical operations leader with a proven track record of building successful teams, fostering a culture of innovation and delivering top quality operational services. This is a senior management role and will be a key member of the Technology Management team.Responsibilities Include:
- Articulation and delivery of a Technical Operations strategy which considers the factors of people, process and technology aligned to our technology and business strategies.
- Contribute as a key member of the Technology Management team collaborating with all members to ensure that we deliver a world class experience to our customers.
- Oversee the performance, stability, continuity, security and compliance of our production infrastructure and services.
- Partner with business stakeholders to understand their support and service needs.
- Manage key third party suppliers ensuring they are performing and delivering to SLO’s and SLA’s.
- Collaborate with Product and Engineering to deliver against all agreed roadmaps.
- Build, lead and mentor a high performing Technical Operations team.
- Direct line management of managers across the infrastructure, SRE, security, support and helpdesk teams.
- Manage budgets and operational expenditure effectively.
- Research and implement new technologies that improve our service, support and infrastructure giving us a competitive edge.
The Skills and Competencies We’re After:
- Excellent leadership ability, you inspire your team and our business to achieve company goals
- Exceptional technical skills, coupled with a commercial outlook
- Ability to think strategically and make decisions pragmatically
- Ability to manage multiple complex platforms and services under pressure
- Ability to adapt to changing circumstances and priorities
- Excellent planning and organisation skills
- Excellent communication, facilitation, presentation and negotiation skills
- Excellent negotiation skills to support the management of vendor and service provider agreements.
- Strong stakeholder management skills with the ability to manage expectations, risks and issues in a proactive manner
- Strong collaboration skills and a passion for working with people
- Strong understanding of financial principles and experience managing Technical Operations budgets with an eye expenditure.
- Strong analytical and problem-solving skills
- Deadline driven – you know what success looks like and how to measure it
- Positive, high energy and committed to live, demonstrate and get excited about the Lula values
The Experience We’re Looking For:
- BSc Degree in Computer Science, BTech, BEng or equivalent
- Honours and/or Master’s degree an added advantage
- Minimum of 8-10 years of experience in IT operations, infrastructure management, or a related field, with at least 5 years in a leadership or management role.
- In-depth knowledge of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies (AWS, Azure, etc.).
- In-depth experience configuring and supporting high volume and high availability cloud environments
- Strong understanding of cybersecurity principles, practices, and technologies. Experience in implementing security measures and ensuring compliance. Understanding of relevant frameworks e.g.: ISO or NIST and PCI-DSS.
- Proficiency in ITIL-based service management practices and tools. Experience in implementing service delivery and support processes.
- Relevant certifications such as ITIL, CISSP, CISM, or similar are highly desirable.
- Experience working closely with a product team and within an agile environment
- Financial services and banking experience advantageous
All staff appointments will be made with due consideration for the Company’s EE targets.
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