Assistant Manager Loss Prevention
Poste d’Assistant Manager Loss Prevention chez The Ritz-Carlton
Présentation de l’Entreprise
The Ritz-Carlton, une filiale de Marriott International, se distingue par son engagement envers l’excellence dans l’hospitalité de luxe à travers plus de 100 propriétés primées dans le monde entier. L’entreprise promeut une culture de diversité et d’inclusion, soulignant que chaque employé contribue à la renommée mondiale de la marque.
Profil du Poste
Titre du poste : Assistant Manager Loss Prevention
Localisation : Pune, Maharashtra
Date du poste : 21 mai 2025
Description du Poste
Le titulaire du poste joue un rôle clé dans la gestion quotidienne des fonctions de prévention des pertes, garantissant la protection des biens, des employés et des invités. Ses responsabilités incluent la tenue de documents en conformité avec les normes réglementaires et l’implémentation de procédures de prévention des accidents et des incendies. L’Assistant Manager cherche à garantir la satisfaction des clients tout en respectant le budget opérationnel.
Profil du Candidat
Éducation et Expérience
- Diplôme : Diplôme de secondaire ou GED avec 3 ans d’expérience en sécurité ou prévention des pertes.
- OU : Diplôme de 2 ans en justice criminelle ou domaine connexe avec 1 an d’expérience pertinente.
Activités Principales
Gestion des Opérations de Sécurité et de Prévention des Pertes
- Assiste le Directeur de l’Ingénierie dans les programmes de prévention des incendies.
- Conduit des évaluations des risques et des audits de sécurité trimestriels.
- Développe des procédures de sécurité pour le shutdown des installations.
- Maintient la conformité aux lois fédérales, d’état et locales.
- Surveille toutes les activités inhabituelles pouvant compromettre la sécurité.
Assurance d’un Service Client Exceptionnel
- Respecte les normes de qualité et les attentes des clients.
- Identifie et développe les besoins éducatifs du personnel.
- Évalue les performances du département de prévention des pertes.
- Offre des services qui surpassent les attentes des clients.
Responsabilités Supplémentaires
- Analyse les informations pour choisir les meilleures solutions.
- Étabe des partenariats avec les services de police locaux et d’urgence.
- Met à jour les informations pertinentes auprès des collègues et des superviseurs.
Égalité des Chances
Marriott International s’engage à être un employeur garantissant l’égalité des chances, valorisant les talents divers au sein de son équipe. L’entreprise milite pour un environnement de travail inclusif où toutes les voix sont entendues et respectées.
Processus de Candidature
Si vous êtes intéressé par ce poste, vous pouvez Postuler Maintenant.
Rejoindre The Ritz-Carlton, c’est avoir l’opportunité de faire partie d’une équipe globale et diversifiée où chacun peut s’épanouir dans un environnement qui valorise l’excellence et la créativité. La promesse de l’entreprise est d’offrir un cadre où l’on peut être fier de son travail et de ses collègues.
📅 Date de publication de l’offre : Wed, 21 May 2025 22:06:57 GMT
🏢 Entreprise : The Ritz-Carlton
📍 Lieu : Pune, Maharashtra
💼 Intitulé du poste : Assistant Manager Loss Prevention
💶 Rémunération proposée :
📝 Description du poste : Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Assists in the development of detailed « shut down » procedures for the property to ensure that all areas are secured at the appropriate times.
- Complies with applicable federal, state and local law and safety regulations.
- Follows proper key control guidelines in loss prevention and in the property.
- Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporates into patrols, which encompass all areas of the property’s interior and exterior, an inspection tour of recording system.
- Follows Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and employees.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.
Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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