Assistant Manager Order Management – Process Mining
Présentation de l’Offre d’Emploi : Assistant Manager Order Management – Process Mining
Entreprise
Adidas, leader mondial dans le secteur du matériel de sport, recherche des talents pour rejoindre sa dynamique équipe. Avec une forte culture d’innovation et de collaboration, Adidas valorise la diversité et l’inclusivité au sein de ses effectifs.
Poste Proposé
Titre du poste : Assistant Manager Order Management – Process Mining
Localisation : Amsterdam, Noord-Holland, Pays-Bas
Date de publication : 5 juin 2025
Type de contrat : Temps plein
Mission du Poste
Le candidat retenu sera intégré au sein de l’équipe eCom Digital Operations. Ce rôle est crucial pour optimiser le processus de gestion des commandes en utilisant des techniques de process mining tout en collaborant avec les équipes de service à la clientèle afin d’assurer la satisfaction des consommateurs.
Responsabilités Clés
- Analyse et Mining des Processus : Utiliser des outils de process mining pour analyser la gestion des commandes et identifier les points de blocage.
- Collaboration avec la Chaîne d’Approvisionnement : Travailler avec les équipes SCM et IT globales pour garantir un flux de commandes efficace.
- Interaction avec le Service Client : Collaborer afin de résoudre les problèmes des consommateurs relatifs aux commandes.
- Analyse de Données : Extraire et analyser des données pour développer des recommandations basées sur la performance de la gestion des commandes.
- Amélioration Continue : Proposer et mettre en œuvre des changements basés sur l’analyse des processus.
- Collaboration Interdépartementale : Travailler avec divers départements pour garantir l’alignement des efforts de process mining.
- Gestion des KPI : Définir et suivre des indicateurs de performance liés aux processus de gestion des commandes.
Compétences Requises
- Connaissance des plateformes eCommerce : Maîtrise des principes de traitement des commandes et de la chaîne d’approvisionnement.
- Compétences en Process Mining : Utilisation de technologies et outils de process mining.
- Maîtrise des systèmes back-end : Expérience avec IBM Sterling et SAP.
- Compétences en Analyse de Données : Utilisation de MS-Excel, Kibana, et outils similaires.
- Encouragement à l’inclusion : Volonté de promouvoir un environnement de travail inclusif et respectueux.
- Formation : Diplôme universitaire en Informatique, Gestion de l’Information ou Logistique, avec 2-3 ans d’expérience dans un rôle similaire.
Culture d’Entreprise
Chez Adidas, la culture d’entreprise repose sur des valeurs fondamentales qui promeuvent l’innovation, le travail d’équipe, et l’intégrité. Ces valeurs encouragent un environnement où chaque individu se sent valorisé et respecté.
- Courage : Savoir exprimer des idées et prendre des initiatives.
- Propriété : Être proactif et responsable.
- Innovation : Rechercher constamment des améliorations.
- Respect : Valoriser la diversité et faire preuve d’empathie.
Comment Postuler
Les candidats intéressés sont encouragés à postuler dès maintenant.
Adidas demeure un employeur garantissant l’égalité des chances, en valorisant la diversité et l’inclusivité au sein de son processus de recrutement.
📅 Date de publication de l’offre : Thu, 05 Jun 2025 00:10:38 GMT
🏢 Entreprise : Adidas
📍 Lieu : Amsterdam, Noord-Holland
💼 Intitulé du poste : Assistant Manager Order Management – Process Mining
💶 Rémunération proposée :
📝 Description du poste : By continuing to use and navigate this website, you are agreeing to the use of cookies.
Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationSearch by KeywordSearch by LocationLoading…Team:LocationType:Grade:Create Alert×Select how often (in days) to receive an alert:StartPlease wait…Assistant Manager Order Management – Process MiningPlease note: the eCom Digital Operations team is hiring for 3 positions:
- Assistant Manager Order Management x2
- Assistant Manager Order Management – Process Mining
We are seeking a dedicated and detail-oriented Order Management Assistant Manager with expertise in process mining and a knack for collaborating with Consumer Service providers to join our team. This role will focus on optimizing our order processing while also working closely with Consumer Service teams to ensure end consumers’ issues are promptly resolved. The ideal candidate will have a strong background in order management, process mining techniques, data analysis and exceptional communication skills.As an Assistant Manager eCom Order Management you will be responsible of providing key support and execute for the success for adidas eCom business. You will be key to make sure that our platform is stable ensure the best experience towards to consumers and elevating the business.Responsibilities:
- Process Mining and Analysis: Utilize process mining techniques and tools to analyze our order management processes. Identify bottlenecks, inefficiencies, and opportunities for improvement in the order processing lifecycle.
- Order Processing: Collaborate with SCM, global IT, and fulfillment operations to ensure efficient orderflow with minimum cancellation rate. Leverage process insights to streamline and enhance these processes.
- Consumer Service Collaboration: Partner with Consumer Service team and providers to assist in resolving end consumers’ issues related to orders inquiries.
- Data Analysis: Extract and analyze data from various systems to gain insights into order management performance. Develop data-driven recommendations to optimize workflows and enhance customer satisfaction.
- Continuous Improvement: Drive continuous improvement initiatives by suggesting and implementing changes based on process mining findings. Work with cross-functional teams to implement improvements and measure their impact.
- Collaboration: Collaborate closely with the Order Management Manager, Consumer Service teams, cross-functional teams, and IT departments to align process mining efforts and ensure successful implementation.
- KPI Management: Define and track key performance indicators (KPIs) related to order management processes. Use process mining insights to establish meaningful benchmarks and targets.
Key Relationships:
- Digital Business Architecture
- Consumer Service team and vendor
- Global Teams: Global IT, Digital Brand Commerce, Digital Sales Solutions, Inventory and Order Management.
- Supply Chain Management and Fulfillment Operations
- Retail and OmniChannel Operations
- Digital Partner Program
Knowledge, Skills and Abilities:
- Knowledge of eCommerce platforms
- Strong knowledge of order processing, data flow, and supply chain principles.
- Proficiency in process mining tools and techniques.
- Familiarity of backend order management systems (IBM Sterling) and SAP.
- Practical experience in one or more of these solutions: MS-Excel, Kibana or similar data visualizations tools, Celonis, Salesforce Commerce Cloud (also known as Demandware), Sales Force Service Cloud, and Inventory/Order Management solutions such as IBM Sterling and SAP.
- Basic to intermediate experience in workflow/task management and documentation solutions, such as Atlassian JIRA & Confluence.
- Self-Motivated, approachable, quick to adopt new learnings and suggest improvements and opportunities for automation.
- Analytical and problem-solving skill-set – continuous enhancement of data driven approaches to operations is a key goal for our team.
- Some experience in technical issue management, incident management and any coding language is a plus
- College/University degree from an accredited institution in Computer Science, Information Management or Logistics and Supply Chain Management or equivalent combination of education and experience.
- 2-3 years of eCommerce / Retail / Order Management experience, preferably within an Operations role.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
- COURAGE: Speak up when you see an opportunity; step up when you see a need..
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.Job Title: Assistant Manager Order Management – Process MiningBrand:Location: AmsterdamTEAM: DigitalState: NHCountry/Region: NLContract Type: Full timeNumber: 527242Date: Jun 3, 2025Find similar jobs:THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES. © 2020 adidas. All Rights Reserved.
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