Associate, Client Value Proposition & Management
Opportunité Professionnelle chez Standard Chartered à Taïwan
Présentation du Poste
Titre du poste : Associate, Client Value Proposition & Management
Entreprise : Standard Chartered
Localisation : Taipei City
Date de publication : Fri, 13 Jun 2025 07:48:36 GMT
Description Générale du Poste
Ce rôle stratégique au sein de Standard Chartered vise à optimiser et gérer le portefeuille de clients affluents (Affluent RM client portfolio management). L’objectif est de développer des propositions de valeur client (CVP) qui distinguent la banque dans le secteur bancaire haut de gamme. L’association avec les Centres Privés Prioritaires (Priority Private Center) jouera un rôle crucial dans la transition des clients vers des gestionnaires de relations plus expérimentés, tout en établissant des KPI basés sur une gestion de portefeuille efficace.
Responsabilités Clés
Administration des Relatioms Clients :
– Élaboration de CVP attractives pour se démarquer sur le marché.
– Gestion du portefeuille client et conseils pour leur optimisation.
– Mise en œuvre de stratégies ciblées pour renforcer les relations avec les clients prioritaires.
Acquisition de Clients :
– Création et déploiement de campagnes d’acquisition de nouveaux clients.
– Coordination avec l’équipe d’acquisition pour garantir une démarche de qualité ciblée.
– Identification d’opportunités d’alliance stratégique pour enrichir le vivier de clients.
Gestion du Portefeuille :
– Développement de stratégies pour la segmentation de clientèle et l’activation des relations.
– Supervision des mouvements de portefeuille et collaboration avec diverses équipes pour l’efficacité.
Gestion des Leads :
– Mise en place d’un cadre pour la gestion des leads en fonction de la segmentation.
– Analyse et suivi des taux de conversion pour améliorer l’efficacité des campagnes.
Exigences et Qualifications
Formation : Diplôme universitaire requis.
Compétences Linguistiques : Maîtrise du chinois et de l’anglais.
Compétences Techniques : Analyse des données et gestion des portefeuilles clients, promotion de programmes, engagement client.
Valeurs et Engagement de Standard Chartered
Standard Chartered se positionne comme une institution financière qui prône l’éthique, l’égalité des chances et l’inclusion. Avec plus de 170 ans d’expérience, la banque aspire à faire une différence positive à travers la diversité et à mettre en avant ses valeurs comportementales :
- Agir avec intégrité en plaçant le client au cœur des préoccupations.
- Stratégies d’écriture inclusives et ambition permanente d’innovation.
- Cultiver une atmosphère de collaboration, où chaque individu se sent valorisé.
Ce Que Nous Offrons
En ligne avec notre Charte de Rémunération Équitable, nous assurons un salaire compétitif et des avantages qui favorisent le bien-être général :
- Soutien aux retraites et assurance santé, avec options flexibles.
- Congés variés, incluant un congé parental de 20 semaines et un congé sabbatique.
- Options de travail flexible et soutien proactif au bien-être.
- Culture d’apprentissage continu avec des possibilités de formation et de développement personnel.
- Engagement envers une organisation inclusive valorisant la diversité unique de chaque individu.
Postuler
Pour toute personne intéressée par cette opportunité, vous pouvez consulter et postuler via le lien suivant :
Postulez dès maintenant !
Assurez-vous que votre candidature reflète vos compétences et votre engagement envers les valeurs mises en avant par Standard Chartered.
📅 Date de publication de l’offre : Fri, 13 Jun 2025 07:48:36 GMT
🏢 Entreprise : Standard Chartered
📍 Lieu : Taipei City
💼 Intitulé du poste : Associate, Client Value Proposition & Management
💶 Rémunération proposée :
📝 Description du poste : JOB SUMMARYAffluent RM client portfolio management and monitoring and guideline. Ride on the HNW application and Priority Private Center, gradually to push the PP client to senior RM and build the KPI from portfolio management perspective.Key Responsibilities
Design compelling CVP to differentiate SCB from the Affluent banking market
Affluent RM client portfolio management & monitoring and guideline. (including client portfolio analysis , build up KPI, frontline communication)
Design and implementing strategies to activate, build balance and deepen Priority client & Priority Private client relationships as well as uplifting overall portfolio quality
Focus on Priority Private / Priority client NTS upgrade.
Support Priority Private Centre related tasks.
Customer Value Proposition management
Design compelling CVP to differentiate SCB from the Affluent banking market
Implement CVP into Acquisition & Portfolio campaign to provide best in class premium services to our customers.
Ensure effective marketing collateral and documentations in line with SCB Priority Banking’s positioning and branding.Client Acquisition
Design & roll out NTB campaign with segment and product solutions with effective marketing support
Coordinate with & give support to Client Acquisition Team for quality client acquisition.
Formulate & implement on boarding engagement for NTB clients for early relationship deepening & product penetration
Identify strategic alliance opportunities for leads acquisitionPortfolio Management
Formulate & activating deepening strategies with sub-segmentation analysis
Design and implementing strategies to activate, build balance and deepen Priority client relationships as well as uplifting overall portfolio quality
Manage portfolio movement on Upgrade/Downgrade, Unqualified to Qualified, attrition, and closely work with Client Relationships & other channel team to ensure effectivenessLeads Management
Manage the overall leads management framework with customer segmentation to achieve segment & business goals
Design leads with analytic models for localized campaigns for client deepening
Enable effective execution of leads by coordinating with WM on advisory content as well as Product & Sales Teams
Track and analyze lead conversion rate to understand key drivers of success rate and to improve campaign effectivenessRESPONSIBILITIESStrategyAffluent RM client portfolio management and monitoring and guideline. Ride on the HNW application and Priority Private Center, gradually to push the PP client to senior RM and build the KPI from portfolio management perspective.Business
Affluent segment (PP/PB) as assigned.Processes
Segment CVP, Affluent clients review and leads management (including segment CVP design , promotion & campaign , system enhancement , frontline communication , client engagement & communication).Risk Management
Execution responsibility for process & client related risk management and reputational risks to the Group.Regulatory & Business ConductDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct PrinciplesKey Stakeholders
Product, Segment, Credit Policy, CI, MO, Ops, Legal, Compliance, BRM, OR, Finance, Branch, Sales and Effectiveness, HR etc.Qualification
Education College above
Training Group aml/cdd related e-learning
Certifications Internal control license
Languages Chinese, englishRole Specific Technical Competencies
Data and client portfolio analysis
Program promotion, frontline engagement, client engagement and communication
Client journey process and system enhancementAbout Standard CharteredWe’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
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