Automation Customer Success Manager
Opportunité Professionnelle : Automation Customer Success Manager chez IBM
Présentation du Poste
Titre du poste : Automation Customer Success Manager
Entreprise : IBM
Salaire attendu : Non spécifié
Localisation : İstanbul
Date du poste : 3 Juin 2025
Description du Rôle
La fonction de Customer Success Manager Architect (CSM) chez IBM offre une expérience unique centée sur l’accompagnement des clients pour tirer pleinement parti de leurs produits IBM existants, tout en favorisant l’adoption des technologies de prochaine génération. Ce rôle exige non seulement des compétences interpersonnelles et commerciales, mais également une expertise technique approfondie.
Dans ce cadre, le CSM joue le rôle d’un conseiller stratégique de confiance pour des entreprises de premier plan, en les aidant à résoudre des problèmes complexes grâce aux solutions d’IBM. Vous serez intégré à un environnement de travail collaboratif et enrichissant, formé par une culture d’apprentissage continue, ce qui permettra d’assurer votre succès et votre ascension professionnelle.
Responsabilités Principales
Le Customer Success Manager chez IBM aura pour missions essentielles :
- Compréhension des Défis Client : Établir une relation de confiance en comprenant les défis principaux des clients, notamment pour leur migration et adoption de solutions basées sur le Cloud hybride et l’intelligence artificielle.
- Exploration des Cas d’Usage : Animer des ateliers d’exploration des cas d’usage et développer des modèles de valorisation pour les clients.
- Conversations Techniques Persuasives : Mener des discussions techniques engageantes pour inciter les clients à agir en fonction de leurs besoins et de la valeur offerte par les solutions d’IBM.
- Plans de Succès Post-Déploiement : Élaborer des plans de succès post-déploiement pour accroître l’adoption active des produits IBM après leur lancement.
Compétences et Exigences
Formation Requise : Diplôme de niveau Bachelor (licence)
Expérience Technique Requise : Connaissance dans des domaines tels que le Cloud, l’automatisation informatique, et des pratiques comme l’infrastructure as code. La maîtrise des outils tels que Kubernetes et OpenShift est également demandée.
Compétences Relationnelles : Capacité à établir rapidement une relation de confiance avec les parties prenantes, à communiquer efficacement et à développer des relations à tous les niveaux, des ingénieurs aux CIO.
Auto-Motivation : Une aptitude naturelle pour l’auto-motivation et une capacité à résoudre des problèmes en naviguant à travers des données et des personnes pour trouver des solutions.
Compétences Préférées : Connaissance des technologies telles qu’Ansible et Terraform.
À Propos d’IBM
IBM est une entreprise de renommée mondiale, active dans plus de 175 pays et réputée pour son approche innovante. Par ses équipes locales, IBM renforce ses relations clients grâce à une expertise sectorielle enrichie de capacités numériques. L’entreprise se concentre sur l’amélioration des affaires, de la société et de la condition humaine à travers l’intelligence et la technologie.
Le contexte de travail chez IBM prône l’inclusion, la diversité et l’égalité des chances. En tant qu’IBMer, vous aurez l’opportunité de développer vos compétences au sein d’une culture de croissance et de curiosité continue.
Conclusion et Application
Ce poste s’inscrit dans un cadre de travail inclusif et dynamique, alliant défi technique et approche centrée sur le client. Découvrez si cette opportunité vous convient et postulez dès maintenant. Pour candidater, suivez le lien suivant : Postulez dès maintenant !
Ce poste représente une réelle opportunité pour les professionnels ambitieux désireux de collaborer avec des technologies de pointe dans un environnement professionnel enrichissant.
📅 Date de publication de l’offre : Tue, 03 Jun 2025 00:32:44 GMT
🏢 Entreprise :
📍 Lieu : İstanbul
💼 Intitulé du poste : Automation Customer Success Manager
💶 Rémunération proposée :
📝 Description du poste : IntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you’re helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM’s wider portfolio. It means being a trusted strategic advisor to some of the world’s most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you’ll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.Your role and responsibilitiesA Customer Success Manager opportunity in IBM might be different to what you’re used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients’ hard-to-understand technology issue and communicate them back in an easy-to-understand way. With deep roots in a hands-on technological background, and through different communication techniques, you’ll be able to showcase IBM solutions. Using excellent communication, you’ll articulate their compatibilities with a client’s stack via use-case identification, solution architecture design, and MVP builds. With technical expertise and a consultative style, you’ll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you’ll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM’s products. Your primary responsibilities will include: Understanding Client’s Challenges and Building Trust: Understand clients’ primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings. Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models. Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM’s solutions. Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM’s products.Required educationBachelor’s DegreePreferred educationBachelor’s DegreeRequired technical and professional expertiseUnderstanding one of the following areas: Cloud, IT Automation, Infrastructure as a Code, CI/CD.Technical knowledge for K8s , OpenshiftEnabling rapid establishment of credible trust with client stakeholders.Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.Preferred technical and professional experienceAnsible, TerraformABOUT BUSINESS UNITIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?ABOUT IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.OTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.
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