Client Services Executive Inwards – Italian and English Speaker
Présentation du poste de Client Services Executive Inwards chez Chubb
Contexte et entreprise
Chubb, reconnue comme la plus grande entreprise cotée en bourse d’assurance de biens et de responsabilité au monde, exerce ses activités dans 54 pays. *Offrant une vaste gamme de produits d’assurance*, incluant l’assurance commerciale et personnelle, l’accident personnel, ainsi que l’assurance-vie, Chubb se distingue par sa solidité financière, ses capacités de distribution et ses opérations locales. La société, incluant Chubb Limited, est cotée à la Bourse de New York (NYSE: CB) et fait partie des indices S&P 500.
Poste proposé
Titre du poste : Client Services Executive Inwards – Italian and English Speaker
Localisation : Madrid
Description du rôle
Dans ce rôle, le *Client Services Executive* sera en charge de fournir des services de gestion de comptes pour les comptes globaux qui entrent chez Chubb EMEA via son réseau multinational. Les principales responsabilités incluent :
- Émission et livraison de documents de police pour les renouvellements et les nouvelles affaires, tout en respectant les normes établies par Chubb.
- Collaboration étroite avec les équipes de service global et d’autres parties prenantes internes.
- Gestion des relations avec les souscripteurs, clients, courtiers et bureaux Chubb, agissant en tant que point de contact principal.
- Soutien aux activités de développement commercial et de relations clients.
- Participation à des projets d’amélioration au sein du département des services globaux.
Compétences et qualifications requises
Les candidats doivent posséder les compétences suivantes :
- Maîtrise de l’italien et de l’anglais, avec des compétences professionnelles en espagnol souhaitables.
- Expérience préalable dans un rôle de support de souscription, de préférence dans le secteur de l’assurance.
- Compétences avancées en Microsoft Office, particulièrement Excel.
- Excellentes capacités de service client et une attention particulière aux détails.
- Compétences en résolution de problèmes et capacité à travailler en équipe.
Avantages proposés
Chubb offre à ses employés de nombreux avantages, notamment :
- 29 jours de congés annuels.
- Options de travail à domicile et flexibilité des horaires.
- Assurance médicale privée et assurance-vie.
- Allocations pour les repas et un plan de retraite.
- Programmes de formation et d’apprentissage complet.
Engagement envers la diversité et l’inclusion
Chez Chubb, la diversité et l’inclusion sont des valeurs fondamentales. L’entreprise s’engage à traiter tous les collègues, candidats et clients avec équité et respect, sans distinction d’âge, de race, de sexe ou de toute autre caractéristique protégée par la loi. Des aménagements raisonnables seront fournis aux personnes handicapées pour permettre leur participation au processus de recrutement.
Opportunités d’emploi et égalité des chances
Chubb offre des opportunités d’emploi sans discrimination. Les candidats doivent être légalement autorisés à travailler en Espagne.
Salaire attendu : À discuter selon les attributions spécifiques et l’expérience.
Cette annonce démontre l’engagement de Chubb à offrir un environnement de travail éthique et inclusif, tout en répondant aux attentes professionnelles des candidats.
📅 Date de publication de l’offre : Wed, 02 Jul 2025 05:48:05 GMT
🏢 Entreprise : Chubb
📍 Lieu : Madrid
💼 Intitulé du poste : Client Services Executive Inwards – Italian and English Speaker
💶 Rémunération proposée :
📝 Description du poste : Job Category: Processing ServicesJob Description:About ChubbChubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at:Description:
- Do you consider yourself analytical and good at communication?
- And do you fancy to learn more about the insurance industry?
- Then your next adventure might just start at Chubb in Madrid!
In this role you will provide Account Management Services to Global Accounts incoming to Chubb EMEA from our Worldwide Multinational network. You will be responsible for the issuance and delivery of policy documentation for renewal and new business, endorsements and associated administrative within Chubb’s agreed standards across by adopting the ‘right first time’ principle (100% data quality checking prior to issuance & booking).The role also involves working closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required.Responsibilities:
- Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.
- Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties, become the main focal and contact point for all service matters relating to their accounts.
- Supporting Chubb’s business development and client relationship activities.
- Account handling and supporting Global Client Service Executive’s and Underwriters on relevant account/activities.
- Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department.
- Make sure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programmes.
- To work within the framework of Chubb ethical and service standards.
Qualifications:
- Fluent or native level in Italian and English is a must.
- Professional language skills in Spanish is desirable.
- Previous experience in an underwriting support role is a plus.
- Insurance background is preferred.
- Competent in Microsoft Office – especially Excel.
- Strong customer service skills and customer centric attitude.
- Strong attention to detail and the desire to deliver and improve quality.
- Problem resolution and decision-making skills.
- Ability to work in a team environment as well as on own initiative.
What we offer in return:
- 29 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
- Comprehensive Learning & Development offer
Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodationEqual Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
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