Opportunité Professionnelle : Court Communications Clerk

Présentation de l’Employeur

Entreprise : King County District Court (KCDC)

King County District Court se distingue par son leadership dans le domaine de la sécurité publique et l’accès à la justice. Avec plus de 200,000 affaires traitées chaque année, KCDC est reconnu comme le tribunal de compétence limitée le plus avancé technologiquement dans l’état de Washington, employant 260 agents répartis sur 8 sites judiciaires.

Description du Poste

Titre du poste : Court Communications Clerk
Localisation : Cour de King County, 516 3rd Ave, Seattle, Washington
Salaire attendu : $32.42 – $41.19 de l’heure

Le poste de Court Communications Clerk requiert un candidat engagé dans un apprentissage actif, doté de bonnes compétences d’écoute, d’adaptabilité, de fiabilité, et d’une orientation vers l’action. Le titulaire du poste sera responsable de fournir un service client exceptionnel, en répondant aux demandes d’informations et en aidant les usagers du tribunal à naviguer dans des processus parfois complexes.

Responsabilités Principales

Les principales tâches comprennent, sans s’y limiter :

• Répondre aux appels téléphoniques et fournir des informations spécifiques au tribunal.
• Effectuer des recherches pour résoudre efficacement les demandes des appelants.
• Assurer la saisie de données et la rédaction de correspondances internes et externes.
• Aider les collègues au besoin et suivre les procédures établies.
• Guider les appelants à travers des processus judiciaires complexes.

Profil Recherché

Compétences et Qualifications :
Les candidats doivent démontrer :

• Des compétences en service client, à la fois orales et écrites.
• Une connaissance des principes de bureau général ainsi qu’une aisance avec les applications informatiques courantes.
• Une capacité à écouter activement et à résoudre des problèmes.
• Une attention particulière aux détails et la capacité de suivre des procédures écrites et orales.

Langues : La maîtrise de langues supplémentaires telles que l’amharic, le chinois, le farsi, le coréen, le punjabi, le russe, le samoan, le somalien, l’espagnol ou le vietnamien est souhaitée.

Informations Supplémentaires

Le processus de sélection inclut une évaluation des candidatures, suivie d’interviews pour les candidats les plus compétitifs. Une vérification des antécédents criminels sera effectuée avant toute offre d’emploi. Le poste est à temps plein et demande parfois des heures supplémentaires.

Conditions de Travail :
Travail dans un environnement de bureau bruyant, avec utilisation d’équipements standard. Les tâches peuvent nécessiter des positions sédentaires prolongées, ainsi que des capacités de levage limitées.

Engagement envers l’Égalité des Chances

King County District Court est un employeur garantissant l’égalité des chances. Aucune discrimination, fondée sur la race, la couleur, la religion, l’origine nationale, ou toute autre classe protégée, ne sera tolérée dans le processus d’embauche.

Comment Postuler

Les candidats intéressés peuvent adresser leurs postulations à Marwan Alqaysi, Analyste des ressources humaines, en incluant "Court Communications Clerk" dans l’objet du mail. Pour plus de détails sur les avantages offerts, il est conseillé de consulter le site de King County.

Postulez dès maintenant !

Cette annonce présente une opportunité prometteuse dans un environnement dynamique et inclusif, aligné sur les valeurs d’équité, d’intégrité et de service public.

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📅 Date de publication de l’offre : Fri, 13 Jun 2025 04:33:19 GMT

🏢 Entreprise : King County

📍 Lieu : Seattle, WA

💼 Intitulé du poste : Court Communications Clerk

💶 Rémunération proposée : $32.42 – 41.19 per hour

📝 Description du poste : SummaryKing County District Court Profile
KCDC is the largest and most technologically advanced Court of Limited Jurisdiction in the State of Washington. It currently processes approximately 200,000 matters per year with 25 elected judges and roughly 260 employees at 8 courthouse locations. The Court is a leader in many areas involving public safety and access to justice, including the use of problem-solving courts, jail-alternative programs, technology- and judge-managed probation services. Fourteen cities contract with King County for court services provided by KCDC.Position Summary
King County District Court is seeking a Communications Clerk who is an active learner, good listener, adaptive, reliable, and action oriented. The responsibilities of a Court Communications Clerk include providing customer service that typically involves receiving and handling callers’ inquiries and/or complaints and responding to information requests. Duties involve providing court participants and the public with available court information, which includes referencing resources around basic programs, services, policies and/or procedures.Court Communications Clerks must provide outstanding & equitable customer service during stressful situations, attention to detail, thrive in a team environment with superb problem-solving skills, and be comfortable interacting with executive-level management and members of the public via telephone on a daily basis. We need Court Communications Clerks to be committed to continuous learning, open to change with a positive attitude, and be able to succeed in a fast-paced and a culturally diverse environment.Job Duties

• Answer telephones.
• Provide Court-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone or in writing.
• Research and problem solve to accurately and efficiently address callers’ inquiry. Determine validity, correctness and completeness of information received. Maintain and/or retrieve information and compile data that may require information searches through files, contracts, records, or computer files.
• Perform data entry and draft internal and external correspondence.
• Assist co-workers as assigned.
• Following procedures and keeping accurate case notes.
• Walk callers through court processes such as navigation of website, e-filing, appearing for zoom.
• Identify obstacles of callers, making sure they receive all needed information that may not have been originally requested, but may assist them and/or provide additional information that would help them in their interactions with the court.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Effective customer service skills and techniques via telephone. Demonstrated experience practicing discretion, patience, etiquette, professionalism.
• Strong, professional oral and written communications skills.
• Ability to adhere to general office principles and practices.
• General computer knowledge and keyboarding skills, including use of word processing and spreadsheet applications.
• Knowledge of proper English grammar, usage, and spelling.
• Interpersonal and human relations skills.
• Ability to exercise active Listening.
• Organizational and problem-solving skills.
• Experience and comfortability using computer applications such as Teams, Microsoft Office, and/or other applications.
• Acquiring knowledge of specialized terminology relevant to position’s assignment.
• Experience taking initiative and adapting to changes in workload demand.
• Strong attention to detail and experience with accurate note taking.
• Ability to follow written and oral procedures.

Desired qualification:

• Candidates with fluency in one or more of the following languages are encouraged to apply: Amharic, Chinese, Farsi, Korean, Punjabi, Russian, Samoan, Somali, Spanish or Vietnamese.

Supplemental Information

• Selection process: Application materials will be screened for qualifications; the most competitive candidates will be invited for one or more panel interviews. Any employment offer will be contingent upon the results of a criminal background investigation and fingerprinting.
• Work schedule: Regular, working a 40-hour workweek. Responsibilities occasionally may require additional working hours in order to meet deadlines. After hours, on-call support is required.
• Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and move and/or lift up to 10 pounds. The vision abilities required to perform this position include close vision.
• Working Conditions: Work is typically performed in an office environment with a moderate amount of noise (computers, printers, light traffic). This role routinely uses standard office equipment.
• Who may apply: This recruitment is open to all qualified applicants and may be used to fill current and or/future Regular (full-time), term-limited temporary positions over the next six months.

• Work location: This is a hybrid position. In-person work is based at the King County Courthouse, 516 3rd Ave, Seattle, Washington.

King County District Court is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
For more information regarding this position or application process, please contact:Marwan Alqaysi
Human Resource AnalystPlease include “Court Communications Clerk” within the subject line.King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees’ health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our .This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

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