Présentation du Poste de Customer Care Executive chez Three Ireland
Un rôle essentiel au sein d’une entreprise innovante
Entreprise : Three
Localisation : Castletroy, Co Limerick
Salaire : €28,860 par an
Date de la publication : 19 juin 2025
Introduction au poste
Le poste de Customer Care Executive chez Three Ireland constitue un point de contact fondamental avec les clients. En tant que voix de l’organisation, vous serez au cœur de l’expérience client. Ce rôle exige une capacité à jongler avec divers besoins et défis, tout en restantFocusé sur l’excellence.
Responsabilités principales
Dans le cadre de ce poste, vous serez impliqué dans les missions suivantes :
- *Gestion des appels entrants et sortants* : Fournir un soutien de première ligne aux clients concernant leurs requêtes de facturation et de service.
- *Promotion des produits et services* : Informer les clients des offres tout en maintenant une approche centrée sur le client.
- *Problèmes de service* : Prendre en charge les soucis des clients et utiliser des initiatives pour les résoudre efficacement.
- *Engagement envers l’expérience client* : Offrir un service exceptionnel, en instaurant un état d’esprit centré sur le client au sein de l’équipe.
- *Travailler en équipe* : Collaborer avec vos collègues pour créer une culture d’inspiration où chaque interaction avec le client est essentielle.
Compétences requises
Les candidats doivent posséder les compétences suivantes :
- *Expérience en service client* : Avoir une expérience antérieure dans un environnement similaire est un atout fort.
- *Compétences en vente* : Capacité à développer des relations client tout en atteignant les objectifs de vente.
- *Excellentes compétences interpersonnelles* : Être capable de communiquer clairement et avec empathie.
- *Gestion du temps* : Aptitude à gérer plusieurs tâches et priorités dans un environnement dynamique.
Avantages de travailler chez Three
Three propose plusieurs avantages attractifs pour ses employés :
- Un salaire de départ compétitif de *€28,860*, avec un plan de révision annuelle.
- Des incitations financières basées sur les ventes, permettant de gagner jusqu’à *€600 supplémentaires par mois*.
- Un bonus annuel de *10%*, ainsi qu’une *contribution de pension de 5%* de l’employeur.
- Un total de *25 jours de congés annuels*, plus 2,5 jours de congés d’entreprise.
- Assurance santé privée et autres avantages diversifiés.
Engagement en faveur de la diversité et de l’inclusion
Three s’engage à promouvoir un environnement de travail diversifié et inclusif. La société vise à refléter la diversité de sa clientèle en accueillant toutes les identités et en créant une culture d’appartenance. L’entreprise encourage les candidats qui ne correspondent pas à tous les critères à postuler, car d’autres compétences pourraient également être précieuses.
Conclusion
Si vous êtes intéressé par ce poste et pensez apporter une valeur ajoutée à l’équipe, n’hésitez pas à postuler. Un parcours de carrière passionnant vous attend chez Three Ireland, où vous pourrez évoluer dans un environnement dynamique et inclusif.
Pour postuler, cliquez ici : Postulez dès maintenant !
📅 Date de publication de l’offre : Thu, 19 Jun 2025 00:25:44 GMT
🏢 Entreprise : Three
📍 Lieu : Castletroy, Co Limerick
💼 Intitulé du poste : Customer Care Executive
💶 Rémunération proposée : €28860 per year
📝 Description du poste : Customer Care ExecutiveAt Three Ireland, Customer Care Executives have a key contact with our customers, they’re the voice of our organisation. Join us, and Be PhenomenalEach day is filled with customers, each with different needs and challenges. Working tirelessly to provide a stellar experience while resolving issues, as part of our Care team you’ll need to be happy keeping several plates spinning and be adaptable and resilient in a fast-paced workplace. In a team of like-minded individuals, your charm and friendly demeanour will keep customers happy. Bring us your character, warmth and attention to detail, and you’ll get to be unapologetically you in a team of friends.Since we set foot in Ireland, we’ve done things differentlyInvesting in infrastructure, we built a network that now connects 2.2 million customers nationwide, carrying more data than all of our competitors combined. We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. We encourage our employees to face their weaknesses, to really open themselves up to new challenges and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.Join us as, we are hiring for both business and consumer care teams!A natural with people, you’ll provide front line support to customers by handling inbound and outbound calls, dealing with customer billing and service queries and ensuring customers are fully aware of all value product and service offerings. Friendly and professional, you’ll take ownership of every enquiry to get the best outcome for the customer, driving service excellence. You’ll need to be experienced, with strong sales skills, and able to quickly build rapport with your customers. A great communicator, you’ll be part of a friendly and ambitious team and be ready to play your part in its success. Results-motivated with commercial awareness, you’ll be skilled at managing your time and multi-tasking.What else it involves
- Driving service perfection as a member of the Customer Care Centre.
- You will actively offer additional products and Services to customers and retain customers at risk of Churn.
- Deliver high levels of performance, customer service and the ultimate experience for customer base.
- Working with your Team and Team Leader to support an inspiring environment culture where the customer is at the heart of everything we do.
- Taking ownership of customer issues and use initiative when problem solving.
- Listening to and understanding customer`s needs and respond accordingly.
- Providing the best possible experience to customers on every call.
- Instilling a strong customer focused mind set within the team to both ensure adherence to SLA’s and delivery of an extraordinary customer experience to our customers.
- Dedicatedly handling any anticipated critical issues.
- You will Provide a single point of contact for all enquiries.
- Taking ownership of customer issues and use initiative when problem solving.
The skills we’re looking for
- Able to handle the demands of a Queue based environment.
- Experience in similar Customer Service environment.
- Strong sales skills with an ability to gain customer dedication in areas such as re-contracting, fixed selling and up-selling of additional services.
- A self-starter who has a demonstrated capability and maturity to take ownership of their own development.
- Flourishes with working in a team and supporting others to achieve goals.
- Attention to detail and high work standards in support of accurate, precise delivery.
- Excellent Interpersonal and communication skills.
- Excellent organisation and time management skills.
- Results based with a focus on customers and the delivery of sales and service KPI`s
Benefits of Working at Three
- Competitive starting salary of €28860, with annual pay review scheme
- Sales through service incentive – earn up to €600 commission per month
- 10% annual bonus & 5% equal employer pension contribution
- 25 days holidays plus 2.5 company days
- Annual Leave buy or sell (buy or sell up to 5 days AL each year)
- Private health insurance through our flexible benefits programme
- Life assurance, phone with unlimited employee plan, subsidized canteen
- Access to learning & development tools
- Free Parking
There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.
Apply now at: https://www.three.ie/careers #JobsAt Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
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