Opportunité Professionnelle chez Jones Lang LaSalle
Coordinateur de l’expérience client – Stationnement géré, Commute
Entreprise : Jones Lang LaSalle (JLL)
Emplacement : Belén, Heredia, Costa Rica
Date de publication : 27 juin 2025
Description du poste
JLL s’engage à améliorer l’avenir du secteur immobilier grâce à des services de classe mondiale, une expertise en conseil et l’intégration de la technologie. Au sein d’une équipe dynamique, vous jouerez un rôle essentiel dans la gestion et la promotion de l’expérience de déplacement des employés.
Responsabilités Essentielles
- Service Client : Offrir un service courtois et efficace, en répondant aux demandes des employés concernant les options de commutation.
- Expertise : Devenir un expert en matière de modes de transport disponibles pour les employés.
- Répartition : Coordonner la distribution des passes de transport, des permis de covoiturage et des horaires de bus.
- Documentation : Créer et maintenir la documentation du programme, y compris les documents de politique et les rapports de service.
- Coordination : Collaborer avec des partenaires internes pour garantir un niveau élevé d’expérience pour les employés.
- Événements Virtuels : Animer des présentations pour informer et engager les employés.
- Gestion des Systèmes : Utiliser des plateformes numériques pour gérer les assignations de stationnement et trier les demandes.
- Analyse des Performances : Suivre les indicateurs de performance clés du programme et produire des rapports d’analyse.
Qualifications Requises
- Être titulaire d’un diplôme de niveau secondaire (HS Diploma ou GED). Une expérience en service à la clientèle de 1 à 3 ans est requise.
- Des connaissances en matière de transports ou de systèmes de transit sont un plus.
- Compétences en Communication : Avoir d’excellentes compétences écrites et orales, avec la capacité de présenter des informations de manière engageante.
Compétences Additionnelles
- Maîtrise des produits de la suite Microsoft Office.
- Capacité à gérer une charge de travail élevée tout en respectant des délais stricts.
- Compétences en résolution de problèmes et en organisation.
- Flexibilité pour travailler des horaires adaptables en fonction des besoins de l’entreprise.
Engagement Éthique
JLL est un employeur qui favorise l’égalité des chances. L’entreprise s’engage à respecter la vie privée de ses employés et à protéger leurs données personnelles. Des accommodations raisonnables sont proposées aux personnes en situation de handicap tout au long du processus de recrutement.
Si cette description de poste vous intéresse, nous vous encourageons à postuler, même si vous ne répondez pas à tous les critères.
📅 Date de publication de l’offre : Fri, 27 Jun 2025 06:53:48 GMT
🏢 Entreprise : Jones Lang LaSalle
📍 Lieu : Belén, Heredia
💼 Intitulé du poste : Customer Experience Coordinator, Managed Parking, Commute
💶 Rémunération proposée :
📝 Description du poste : JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide timely and friendly customer service to client employees seeking information about commute options.
- Become a Subject Matter Expert (SME) on commute modes available to employees.
- Coordinates distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials.
- Create and maintain program documentation including policy documents, email templates, logs, and service records
- Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee commute experience
- Conducts customer facing virtual events and presentations specialized in outreach to client employees
- Engages with client employees via online showcase to present benefit information and conduct Q&A
- Collaborates with on-site teams within the commute program to engage with the client employees and promote the program
- Coordinates van pool groups schedules and documents.
- Utilizes the digital platform to manage employee parking assignments, waitlists, and permit requests
- Identify program and process optimizations and provide recommendations to improve efficiency, productivity and performance
- Works with local garage management and reception teams to process and distribute physical garage access devices for new and closed assignments on weekly and monthly cadences
- Utilizes a ticket management system to document and track customer support requests, ensure inquiries and issues are handled in a professional and timely manner.
- Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform
- Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams
- Assist with onboarding of new team members including interviewing and training
- Develop an understanding of commute management platforms to ensure content integration with client systems and platforms.
- May perform other duties as assigned or requested by management
SUPERVISORY RESPONSIBILITIES
- No formal supervisory responsibilities in this position.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCE
- HS Diploma or GED and 1 – 3 years of customer service experience required, transportation experience or knowledge of transit systems a plus.
COMMUNICATION SKILLS
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
- Ability to assess circumstances, empathize and offer help.
- Excellent written and verbal communication skills.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to effectively present information to an internal department and/or large groups of employees.
- Comfortable presenting in front of a large audience though virtual sessions.
- Comfortable meeting and engaging with new people.
- Warm and engaging demeanor.
- Respond appropriately to high-visibility escalations in a fast-paced and demanding environment.
- Confidence to proactively seek information or training regarding job duties or unfamiliar program areas.
FINANCIAL KNOWLEDGE
- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
- Requires basic analytical skills.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Ability to proactively identify issues and seek solutions to problems.
OTHER SKILLS and/or ABILITIES
- Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
- Ability to respond to a high volume of tickets while simultaneously handling other projects; adjusts priorities as needed based on incoming requests
- Ability to work independently
- Ability to present information in an interesting format that engages the audience
- Ability to read and interpret road maps. May need to use GPS or other directional device. Ability to work hand‐held mobile technologies and applications
- Excellent organizational and time management skills
- Team player willing to help others with questions and tasks
- Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.
- Ability to work flexible work schedules based on business need.
- May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly.
- Strong problem-solving skills. Highly adaptable and flexible.
Location:On-site –Belen, CRIJob Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.
🌍 Retrouvez d’autres offres sur artia13.world
