Opportunité Professionnelle : Analyste Support Client chez Nutreco
Agence de Recrutement Équateur
Secteur : Services aux entreprises | Localisation : Duran, Guayas | Date de publication : 9 juillet 2025
Nutreco, acteur majeur dans le secteur de la nutrition animale et aquacole, recherche un **Analyste Support Client** pour rejoindre son équipe dynamique. Cette position est cruciale pour assurer la satisfaction des clients tout en atteignant les objectifs commerciaux élaborés par l’entreprise.
Description du Poste
Le rôle de **Représentant du Service Client** implique une gestion proactive et réactive des demandes des clients, selon les directives établies. L’objectif principal est d’assurer une administration client fiable afin de garantir une satisfaction optimale, essentielle à la pérennité des relations commerciales.
Responsabilités Principales
- Support Commercial : Initie des actions de suivi auprès des clients pour améliorer la communication et satisfaire leurs besoins.
- Traitement des Commandes : Gère les commandes entrantes et assure une livraison rapide tout en maintenant les données à jour dans les systèmes appropriés.
- Gestion des Relations Client : Administre toutes les interactions clients, en s’assurant que leurs demandes et plaintes sont traitées efficacement.
- Satisfaction Client : Résout les problèmes rencontrés par les clients durant le traitement de leur commande, tout en gardant une communication claire avec eux.
- Amélioration Continue : Identifie les goulets d’étranglement dans les processus et participe à leur optimisation.
- Communication et Coordination : Informe les clients des solutions disponibles et supervise possiblement une équipe pour garantir une efficacité continue.
Notre Organisation
**Skretting**, en tant que leader mondial dans des solutions nutritionnelles durables pour l’aquaculture, produit environ 2,5 millions de tonnes d’aliments de haute qualité pour plus de 60 espèces. Son engagement est centré sur l’innovation pour un avenir alimentaire durable, ce qui en fait un employeur d’exception dans le domaine.
Engagement envers l’Égalité des Chances
Skretting est un employeur qui prône l’égalité des chances, considérant toutes les candidatures sans distinction de race, sexe, âge ou handicap. Les candidats sont encouragés à demander des aménagements si nécessaire durant le processus de recrutement, garantissant ainsi un environnement de travail inclusif.
Comment Postuler
Si vous êtes intéressé par cette opportunité professionnelle, veuillez suivre le lien ci-dessous pour soumettre votre candidature et rejoindre une entreprise dédiée à l’innovation et à l’excellence dans le service à la clientèle.
*L’atteinte des objectifs commerciaux et la satisfaction client sont au cœur des préoccupations de Nutreco, et chaque membre de l’équipe joue un rôle essentiel dans cette mission.*
📅 Date de publication de l’offre : Wed, 09 Jul 2025 04:19:18 GMT
🏢 Entreprise : Nutreco
📍 Lieu : Duran, Guayas
💼 Intitulé du poste : Customer Support Analyst
💶 Rémunération proposée :
📝 Description du poste : The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.
He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.
Activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed
The Customer Service Representative role is located within the Customer Service department of an OpCo.
The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
The product portfolio, the number of different products / formulations and the geographical scope (countries / regions served) of the OpCo define the complexity of the role of Customer Service Representative.
At level IV and V, the role of the Customer Service Representative may include team leader / supervisory responsibilities for levels below, planning, coordinating and supervising the activities in the Customer Services team, in order to plan and realise the day-to-day activities and optimal work distribution within the team.Job Description:· Sales and Sales Supporto Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to therealization of effective customer communication.o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery timeso (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, inorder to continue the relationships with customers meeting volume, quality and price requirements.· Order processing and data managemento Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering orderdata into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correctdelivery of relevant information to the administration, purchasing and forwardingo Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of priceindexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment· Customer relationship managemento Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely dealwith all customer encounters.o Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order totimely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can beprocessed correctly· Customer satisfactiono Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems /complaintso Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased.This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into aproblem description, according to procedures; escalate complex problems / complaintso Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrativeconsolidation of the notification, and recording in system· Continuous improvemento Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.· Communication / coordinationo Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers oncomplex problems / complaints. Conducts correspondence and preparation of reportso May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan andrealize day-to-day activities and optimal work distribution within the team.Our organisation:Skretting is a global leader in providing innovative and sustainable nutritional solutions and services for the aquaculture industry. Skretting has production facilities in 18 countries on five continents to manufacture and deliver high quality feeds from hatching to harvest for more than 60 species. The total annual production volume of feed is close to 2.5 million tonnes. Our mission is Feeding the Future.Equal Opportunity Employer:Skretting is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Skretting is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
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