Dir-Loss Prevention 防损总监
Opportunité d’Emploi : Directeur de la Prévention des Pertes chez Renaissance Hotels
Vue d’ensemble du poste
Titre du poste : Dir-Loss Prevention 防损总监
Lieu : Guangdong, Shenzhen
Date de publication : 6 juin 2025
Renaissance Hotels, une entreprise au sein du groupe Marriott International, recherche un **Directeur de la Prévention des Pertes**. Ce rôle crucial implique la gestion des opérations de sécurité et de prévention des pertes au quotidien, garantissant la protection des actifs immobiliers, des employés et des clients.
Description des responsabilités
1. Gestion des opérations de sécurité et de prévention des pertes
- Assurer le développement et la mise en œuvre des procédures d’urgence.
- Conduire des enquêtes sur toutes les pertes d’actifs et référer aux gestionnaires appropriés.
- Déployer le personnel de sécurité pour surveiller et protéger les actifs de manière efficace.
- Se conformer aux directives de gestion de la sécurité de l’entreprise.
- Effectuer des patrouilles périodiques des lieux et des zones de stationnement.
2. Encadrement des équipes de sécurité et de prévention des pertes
- Assister aux réunions pré et post-convention pour comprendre les besoins spécifiques.
- Célébrer les succès des membres de l’équipe.
- Encourager un environnement de confiance et de coopération au sein de l’équipe.
- Identifier les besoins de développement et fournir un mentorat.
3. Service à la clientèle exceptionnel
- Démontrer un leadership exemplaire en matière d’hospitalité et de satisfaction client.
- Encourager les employés à fournir un service client de qualité supérieure.
- Incorporer des discussions sur la sécurité et la satisfaction des clients lors des réunions.
4. Activités de ressources humaines
- Minimiser les coûts liés aux accidents grâce à une gestion proactive des réclamations.
- Effectuer des évaluations de performance des employés selon les procédures standards.
- Documenter tous les incidents d’accidents et assurer le suivi auprès des ressources humaines.
Profil du candidat
Qualifications requises :
- Diplôme de niveau secondaire ou GED avec 4 années d’expérience dans le domaine de la sécurité ou de la prévention des pertes.
- OU un diplôme de 2 ans dans le domaine de la justice pénale avec 2 années d’expérience pertinente.
Valeurs de l’entreprise
Marriott International s’engage à être un employeur offrant des chances égales et à promouvoir un environnement de travail inclusif. L’entreprise valorise la diversité de ses employés, reconnaissant que la richesse des cultures et des expériences constitue sa plus grande force.
Conclusion
Ce poste représente une occasion unique de faire partie d’une équipe qui valorise l’aventure, l’exploration et la découverte au sein d’une expérience hôtelière. Si vous êtes un leader passionné par la sécurité et la satisfaction des clients, Renaissance Hotels vous invite à poser votre candidature et à faire partie d’un groupe dynamique où vous pourrez donner le meilleur de vous-même.
Salaire attendu : À discuter lors de l’entretien
📅 Date de publication de l’offre : Fri, 06 Jun 2025 23:18:32 GMT
🏢 Entreprise : Renaissance Hotels
📍 Lieu : 广东省深圳市
💼 Intitulé du poste : Dir-Loss Prevention 防损总监
💶 Rémunération proposée :
📝 Description du poste : Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations
- Assists in the development and implementation of emergency procedures.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys security staff to effectively monitor and protect property assets.
- Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
- Conduct periodic patrols of entire property and parking areas.
- Recognize success across areas of responsibility.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Provides means for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams
- Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Solicits employee feedback, utilizes an « open door » policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Meet quality standards and customer expectations on a daily basis.
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Administer property policies fairly and consistently.
- Maintain first aid and CPR certifications required for Loss Prevention officers.
- Handles guest problems and complaints.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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