Opportunité Professionnelle : Director of Training and Quality chez W Hotels à Muscat, Oman
Description du Poste
Titre du poste : Director of Training and Quality
Entreprise : W Hotels
W Hotels recherche un leader dynamique pour le poste de Director of Training and Quality. Ce rôle essentiel contribue à incarner les valeurs et la philosophie de l’entreprise, en veillant à ce que toutes les activités de formation soient stratégiquement alignées sur la mission et la vision de l’organisation. Travaillant en étroite collaboration avec le Comité Exécutif et l’équipe de direction de l’établissement, le titulaire du poste identifiera et répondra aux besoins de développement des employés et de l’organisation.
Responsabilités Clés
Cores Activités :
- Gestion de la formation des employés : Coordination des programmes de formation conformes aux exigences de l’hôtel, comme la RCP et la sécurité alimentaire.
- Développement des programmes de formation : Élaboration de programmes adaptés et évaluation de leur efficacité pour garantir un retour sur investissement.
- Management des programmes de développement : Coaching des managers pour améliorer leurs performances et celles de leurs équipes.
- Évaluation de l’efficacité des programmes : Alignement des activités de formation avec les indicateurs clés de performance afin d’augmenter la satisfaction des employés et des clients.
Profil du Candidat
Éducation et Expérience:
- Diplôme de 2 ans dans un domaine connexe (Ressources Humaines, Gestion Hôtelière) et 2 ans d’expérience, OU
- Diplôme de 4 ans dans un domaine connexe, certification de formateur, sans expérience exigée.
Compétences et Qualités Requises
- Capacité à concevoir et à dispenser des formations adaptées aux adultes.
- Excellentes compétences interpersonnelles et de communication.
- Vision stratégique pour aligner la formation sur les objectifs de l’entreprise.
Engagement de W Hotels
W Hotels s’engage à être un employeur offrant l’égalité des chances, célébrant la diversité et valorisant les antécédents uniques de chaque associé. L’entreprise encourage un environnement inclusif et respecte les droits de chacun sans discrimination.
La mission de W Hotels est de « Stimuler la curiosité et d’étendre les horizons », invitant les talents à contribuer à l’évolution d’un luxe repensé à l’échelle mondiale. L’esprit d’innovation est au cœur de l’organisation, et le service « Whatever/Whenever » est notre philosophie qui donne vie aux passions de nos clients.
Détails du Poste
Salaire attendu : À discuter
Localisation : Muscat, Oman
Date de publication : 11 juillet 2025
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Cette opportunité s’inscrit dans un contexte où l’excellence de la formation et le développement des talents sont cruciaux pour le succès d’une entreprise hôtelière. W Hotels démontre son engagement envers non seulement la qualité du service, mais aussi un environnement de travail inclusif et enrichissant. Cela reflète une tendance positive dans le secteur, qui valorise l’égalité des chances et la croissance personnelle des employés.
📅 Date de publication de l’offre : Fri, 11 Jul 2025 07:46:13 GMT
🏢 Entreprise : W Hotels
📍 Lieu : Muscat
💼 Intitulé du poste : Director of Training and Quality
💶 Rémunération proposée :
📝 Description du poste : Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the Executive Committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.CANDIDATE PROFILEEducation and Experience
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
CORE WORK ACTIVITIESManaging and Administering Employee Training
- Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc.
- Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team.
- Promotes and informs employees about all training programs.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Ensures adult learning principles are incorporated into training programs.
- Develops, implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).
Managing Employee Development programs
- Provides additional training to participants to increase skills (e.g., HR skills).
- Helps employees identify specific behaviors that will contribute to service excellence.
- Oversees the Management Development Program.
- Coaches managers to enhance own performance and to improve the performance of employees.
- Develops specific training to improve service performance.
- Works with leadership team to determine development needs of managers.
- Designs, develops and delivers a supervisory development program to build effective supervisory skills.
- Drives brand values and philosophy in all training and development activities.
Developing Training Program Plans
- Develops and maintains an annual or quarterly training calendar.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Develops implements and maintains a property orientation program for employees to introduce the company and the culture.
- Selects, trains and develops an internal training cadre to support delivery of technical skills training programs.
Evaluating Training Program Effectiveness
- Aligns current training and development programs to effectively impact key business indicators.
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Measures transfer of learning from training courses to the operation.
- Tracks key business indicators (employee and guest satisfaction, retention and financial results) to determine the effectiveness of current training and development programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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