Opportunité Professionnelle au Vietnam : Executive Assistant Manager – Meliá Nha Trang
Présentation de l’Entreprise
Meliá Hotels International se positionne comme un acteur clé dans l’hôtellerie mondiale, incarnant l’excellence et l’innovation. L’entreprise est fière de promouvoir un environnement de travail inclusif et diversifié, favorisant l’épanouissement personnel et professionnel de ses employés.
Détails de l’Offre
Titre du poste : Executive Assistant Manager – Melia Nha Trang
Localisation : Khanh Hoa, Vietnam
Date de publication : 28 juin 2025
Cadre de Travail
Dans le cadre de son pré-ouverture, Meliá Nha Trang offre un cadre inspirant pour le développement de carrière au sein d’une équipe dynamique. En intégrant le programme *My MeliáRewards*, les employés bénéficient d’avantages exclusifs qui renforcent la culture d’appartenance à la marque.
Mission et Responsabilités
Mission : En tant qu’Executive Assistant Manager, vous serez en charge de garantir une opération efficace de l’hôtel, qui compte 365 chambres, et de veiller à la satisfaction des clients tout en maintenant les normes de la marque Meliá.
Principales responsabilités :
- Gestion Opérationnelle : Superviser toutes les opérations, y compris la réception, l’entretien ménager, la restauration, etc., en assurant un service de qualité.
- Expérience Client : Garantir le respect des standards de la marque et gérer activement les retours clients sur des plateformes comme TripAdvisor.
- Performance Financière : Contribuer à l’élaboration du budget et suivre les performances financières clés.
- Collaboration Commerciale : Travailler avec les équipes de vente et de marketing pour maximiser l’occupation et le revenu par chambre disponible (ADR).
- Ressources Humaines : Encadrer et développer les responsables de départements afin de cultiver un environnement de travail positif.
- Conformité et Gestion des Risques : Assurer le respect des lois en vigueur et des politiques de l’entreprise.
Exigences
Compétences et qualifications requises :
- Diplôme en Gestion Hôtelière ou domaine connexe.
- Expérience de 3 à 5 ans en management dans un établissement classé 5 étoiles.
- Maîtrise de l’anglais, tant à l’oral qu’à l’écrit.
- Aptitudes avérées en leadership et en gestion des équipes.
- Capacité à penser stratégiquement tout en étant attentif aux détails opérationnels.
Engagement pour l’Égalité et la Diversité
Meliá Hotels International se fixe pour objectif de promouvoir l’égalité des chances et de lutter contre toute forme de discrimination au sein de ses équipes. Ces engagements sont soutenus par des politiques internes visant à favoriser un climat de travail respectueux et inclusif.
Conclusion et Appel à Action
Pour intégrer Meliá Nha Trang et faire partie d’une grande famille dédiée à l’excellence en hôtellerie, nous vous invitons à postuler dès maintenant en suivant ce lien de candidature.
Engagez-vous dans un parcours professionnel enrichissant avec Meliá, où votre succès est notre priorité.
📅 Date de publication de l’offre : Sat, 28 Jun 2025 02:19:01 GMT
🏢 Entreprise : Meliá Hotels International
📍 Lieu : Khanh Hoa
💼 Intitulé du poste : Executive Assistant Manager – Melia Nha Trang
💶 Rémunération proposée :
📝 Description du poste : “The world is yours with Meliá”Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you 😉We are looking for Executive Assistant Manager – Melia Nha Trang (pre-opening)Mission:As Executive Assistant Manager – Melia Nha Trang, your mission is to lead the day-to-day operations of the hotel with 365 rooms, ensuring the highest standards of guest satisfaction, operational efficiency, and team performance. You will act as a key representative of the Melia brand, maintaining the company’s values while driving profitability, sustainability, and service excellence. You are responsible for supporting the Cluster General Manager in executing strategic plans, managing departmental leaders, and fostering a strong service culture that enhances the guest experience and motivates team members to achieve exceptional results.Main responsibilities:Operational Management:
- Supervise and coordinate all departments: Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Spa & Recreation, Security, and other guest-facing and back-of-house operations.
- Ensure seamless, high-quality service delivery across all guest touchpoints, maintaining a strong presence in the lobby, outlets, and public areas.
- Regularly review operational procedures and guest feedback to implement continuous improvements and corrective actions.
Guest Experience & Brand Standards:
- Uphold and implement Melia brand standards, policies, and values in all departments.
- Proactively manage guest feedback and online reviews (e.g. TripAdvisor, Booking.com) to ensure a high reputation score.
- Oversee VIP arrivals and special guest arrangements to ensure personalized and memorable experiences.
Financial & Business Performance:
- Assist in developing and executing the hotel’s annual business plan, budget, and forecasting in coordination with Finance and the Cluster GM.
- Monitor departmental KPIs including GOP, REVPAR, ADR, cost ratios, and labor productivity.
- Identify and implement opportunities for cost control, revenue enhancement, and operational efficiency.
Commercial Collaboration:
- Collaborate with Sales, Marketing, Revenue, and E-Commerce teams to support initiatives that drive occupancy, ADR, and market share.
- Represent the operational needs of the hotel in strategic meetings and participate in pricing and promotional decision-making.
Human Resources & Leadership:
- Lead, coach, and develop Heads of Departments, fostering a culture of accountability, empowerment, and service excellence.
- Support the Talent & Culture team in recruitment, training, performance management, and employee engagement.
- Champion Melia’s corporate values and promote a positive and inclusive workplace culture.
Compliance & Risk Management:
- Ensure compliance with all local laws, health & safety regulations, and company policies.
- Oversee emergency procedures, crisis management planning, and operational risk mitigation.
Main requirements:
- Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
- At least 3-5 years of progressive leadership in International Brand 5 Stars
- Excellent command of English (spoken and written).
- Strong leadership and people management capabilities.
- Strategic thinking combined with operational attention to detail.
- Financial and analytical acumen.
- Adaptability, emotional intelligence, and results-driven
At Meliá we are all VIP 🌟Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is « Towards a sustainable future, from a responsible present ». Thanks to al our collaborators, we make it possible.To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the » » page.If you want to be “Very Inspiring People“, follow us on:– – – –
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