Field Technical Consultant
Opportunité d’Emploi : Field Technical Consultant chez Hewlett Packard Enterprise
Présentation de l’Entreprise
Hewlett Packard Enterprise (HPE) est un leader mondial dans les solutions edge-to-cloud, transformant les méthodes de travail et de vie des individus. En fournissant aux entreprises des outils pour connecter, protéger, analyser et agir sur leurs données, HPE optimise la gestion des applications, qu’elles soient en périphérie ou dans le cloud. L’entreprise valorise la diversité des parcours et encourage un environnement de travail flexible, propice à l’innovation et à la croissance personnelle.
Description du Poste
Titre du poste : Field Technical Consultant
Localisation : Guangdong, Shenzhen, Chine.
Ce poste est conçu pour être *principalement sur site*, avec des responsabilités s’étendant à l’expertise technique, la résolution de problèmes complexes et le mentorat d’équipes. En tant qu’expert reconnu, vous contribuerez à des projets innovants tout en agissant comme un consultant pour les clients externes.
Responsabilités
Les principales missions incluent :
- Appliquer vos connaissances techniques approfondies pour soutenir plusieurs domaines technologiques critiques.
- Créer des solutions sur mesure pour les clients en intégrant technique et compréhension commerciale.
- Fournir du mentorat aux membres moins expérimentés sur des incidents complexes.
- Délivrer un support stratégique en maintenant une expertise technique à jour concernant les tendances industrielles.
- Établir et développer des relations avec des comptes clients complexes et stratégiques.
- Concevoir des solutions de support en utilisant des connaissances spécifiques à l’industrie.
Exigences et Compétences
Niveau d’éducation : Diplôme de niveau Bachelor préféré ou diplôme d’Associé en technique avec 6 à 8 ans d’expérience pertinente.
Les compétences requises comprennent :
- Une connaissance approfondie des systèmes informatiques en réseau.
- Une capacité à anticiper les besoins des clients et à développer des solutions adaptées.
- Des compétences avancées en gestion de projet et en communication.
Avantages Offerts
Santé et Bien-être : HPE s’engage à offrir une gamme complète d’avantages pour soutenir le bien-être physique, financier et émotionnel de ses employés.
Développement Personnel et Professionnel : L’entreprise investit dans la formation continue, afin de permettre aux employés d’atteindre leurs objectifs de carrière.
Inclusion Inconditionnelle : HPE promeut un environnement de travail inclusif où chaque individu est valorisé et respecté.
Postulez dès Maintenant
Date de publication : 16 juin 2025
Pour postuler : Cliquez ici pour postuler !
Équité et Inclusion
Hewlett Packard Enterprise est un employeur qui respecte l’égalité des chances. L’entreprise s’engage à ne pas faire de discrimination sur la base de la race, du genre, ou de tout autre critère protégé. Les décisions sont basées sur les qualifications et le besoin commercial, promouvant ainsi un environnement inclusif où chacun peut innover et progresser.
Pour des informations complémentaires sur cette opportunité ou sur HPE en général, il est conseillé de suivre leurs actualités sur Instagram.
📅 Date de publication de l’offre : Mon, 16 Jun 2025 01:15:51 GMT
🏢 Entreprise : Hewlett Packard Enterprise
📍 Lieu : 广东省深圳市
💼 Intitulé du poste : Field Technical Consultant
💶 Rémunération proposée :
📝 Description du poste : Field Technical ConsultantThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.Responsibilities:
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry or specific application.
- Resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Review support plan for business indicators and map to company service solutions.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Act as trusted advisor in the consultant role for customer and company sales teams.
- Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
- Provide suggestions for operational efficiencies.
- Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
- Lead Customer Expectation management as part of escalation process.
- Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
Education and Experience Required:
- Bachelor’s degree preferred or Associate degree holder (technical field) with 6- 8 years working experience in related fields desired.
Knowledge and Skills:
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Anticipate Customer needs, develop proposed solutions, and build consensus.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.
Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let’s Stay Connected:Follow on Instagram to see the latest on people, culture and tech at HPE.#china#operationsJob: ServicesJob Level: ExpertHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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