GEC Educator (18 Months Contract) – Korea
Opportunité de Poste : GEC Educator chez Lululemon Athletica en Corée
Présentation de l’entreprise
Lululemon Athletica est une entreprise réputée pour sa gamme de vêtements de performance dédiée aux activités comme le yoga, la course et l’entraînement. Innovante dans ses choix de tissus techniques et de design fonctionnel, la marque se positionne comme un acteur incontournable dans le domaine du bien-être par le biais de l’activité physique. Lululemon met un point d’honneur à créer un environnement de travail équitable et inclusif, favorisant la croissance personnelle et professionnelle des membres de son équipe.
Détails du poste
Titre du poste : GEC Educator (Contrat de 18 mois) – Corée
Lieu : Korea
Date limite de candidature : 18 juin 2025
Mission principale
Le poste de GEC Educator est centré sur l’interaction avec les clients à travers divers canaux de communication (téléphone, email, chat en direct, etc.). Le ou la candidate sera chargé(e) de contribuer positivement à l’expérience de chaque client, en offrant un service qui se veut exceptionnel et mémorable.
Responsabilités quotidiennes
- Éducation des clients : Fournir des informations précises sur les produits, la culture de l’entreprise et les événements communautaires.
- Gestion des demandes : Répondre aux questions par divers moyens de communication, en s’assurant d’une expérience client de qualité.
- Collaboration interne : Travailler en étroite collaboration avec d’autres départements pour assurer la satisfaction client.
- Résolution de conflits : Gérer les retours et les plaintes avec empathie et professionnalisme.
- Rapports : Aider à la préparation de rapports quotidiens, hebdomadaires et mensuels concernant les activités.
Qualifications requises
Les candidats doivent démontrer les compétences suivantes :
- Relation client : Expérience avérée dans le service à la clientèle.
- Passion pour le fitness : Engagement envers un style de vie actif, notamment le yoga et d’autres activités sportives.
- Compétences en communication : Excellentes aptitudes à l’oral et à l’écrit.
- Compétences techniques : Maîtrise des outils informatiques avec habileté dans Microsoft Office et expérience en e-commerce.
- Éducation : Un diplôme supérieur est souhaité mais non obligatoire.
Critères de sélection essentiels
- Responsabilité personnelle et capacité à innover.
- Qualités humaines : honnêteté, bienveillance et aptitude à créer des relations de confiance.
- Capacité d’écoute et esprit d’équipe.
Avantages et bénéfices
Lululemon offre un ensemble de bénéfices qui inclut :
- Salaire compétitif et programme de bonus d’équipe.
- Congés payés, remises sur les produits, et programmes de dérivation et de développement personnel.
Les avantages peuvent varier selon la localisation et le type d’emploi, et peuvent être modifiés sans préavis.
Engagement envers l’égalité des chances
Lululemon s’engage à respecter les principes d’égalité des chances en emploi, sans discrimination basée sur la race, le genre, l’âge, ou toute autre catégorie protégée. L’entreprise est proactive dans l’assistance aux candidats en situation de handicap.
Pour plus d’informations ou pour postuler, consultez l’annonce complète ici : Postulez dès maintenant !
📅 Date de publication de l’offre : Wed, 18 Jun 2025 03:31:47 GMT
🏢 Entreprise : Lululemon Athletica
📍 Lieu : 한국
💼 Intitulé du poste : GEC Educator (18 Months Contract) – Korea
💶 Rémunération proposée :
📝 Description du poste : Description & RequirementsWho we arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.About this teamThe GEC Educator is responsible for all one-on-one interactions that take place across our communication channels (phones, email, live chat, etc.) and actively contributes to the experience of our guests. You will be responsible for delivering a cohesive and wow guest experience for all guests.A day in the life:
- Provides guests with world-class education and guest experience in the areas of product, culture, and community to speaking authentically about product use through their own experience
- Product education: communicates features, benefits, fabric properties, usage, and care instructions using the GEC’s various channels of communication
- Culture education: demonstrates the culture held within our company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staff
- Community education: ensures guest is aware of locally-relevant in-store and community events
- Handle guest inquiries through multi-channel communication (telephone, email, live chat etc.) to ensure a ‘wow’ guest experience
- Use of online store backend systems to manage guest inquiries related to orders, product, etc.
- Assisting with daily, weekly, and monthly reports using online systems
- Communicates in a professional manner treating all with empathy and respect
- Can respond to all company and general inquiries, which requires a broad knowledge base
- Is a go-to for ecommerce updates and inquiries, and retail updates and inquiries
- Communicate regularly with SSC departments and external partners
- Manage and resolve guest compliments and complaints related to the ecommerce store
- Occasionally work in store
- Listens to guests with empathy and provides resolutions in the moment
Qualifications:
- Extraordinary guest interaction top of mind
- Passion for and involvement in yoga and/or other fitness, health, or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in the community
- Great communication, both verbal and written
- Strong problem-solving skills
- Excellent team player and ability to work independently
- Upbeat, optimistic, passionate, friendly, and authentic
- Amazing organizational and time-management skills
- Responsible and dependable
- Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 40wpm, and strong experience on the www
- Customer service experience is an asset
- Tertiary education is an asset
- Fluency (both written and spoken) in your local language, English is a plus!
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
Beyond the Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.#LI-RS1Learn more about what it’s like working for lululemon in our Asia-Pacific markets:Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.
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