Loss Prevention Manager | AC Hotel by Marriott Cape Town Waterfront
Opportunité d’Emploi en Afrique du Sud
Loss Prevention Manager | AC Hotel by Marriott Cape Town Waterfront
Entreprise : AC Hotels
Description du Poste
Le poste de **Loss Prevention Manager** au sein de l’AC Hotel by Marriott Cape Town Waterfront requiert un assistant chargé de la gestion des opérations de sécurité au quotidien. Cette fonction est essentielle pour garantir la protection et la sécurité des actifs immobiliers, des employés, des invités, ainsi que pour la prévention et la réponse aux accidents et aux incendies. Le rôle se concentre sur le maintien d’un environnement sûr et sécurisé en gérant les politiques de sécurité, les journaux et la documentation exigée par la loi et les procédures opérationnelles standard.
Profil du Candidat
Éducation et Expérience
- *Certificat de fin d’études secondaires ou GED avec deux ans d’expérience en sécurité ou domaines connexes.*
- *Ou un diplôme de deux ans dans un domaine lié à la justice criminelle sans expérience préalable requise.*
Activités Principales du Poste
Gestion des Opérations de Sécurité
- *Assistance dans le développement et la mise en œuvre de procédures d’urgence.*
- *Recommandations pour les actions à suivre en cas de brèches de sécurité.*
- *Enquêtes sur les pertes d’actifs immobiliers et références à la direction concernée.*
- *Conformité aux directives de sécurité de l’entreprise.*
- *Documentation des incidents d’accidents et de responsabilité générale.*
- *Patrouilles périodiques sur l’ensemble de la propriété et des zones de stationnement.*
- *Gestion des problèmes et des plaintes des invités, résolution de différends.*
- *Identification et recommandations pour minimiser les risques physiques.*
Communication au sein de l’Équipe de Sécurité
- *Communication de l’importance des procédures de sécurité et compréhension par les employés.*
- *Encouragement d’une culture de feedback ouvert avec les employés.*
- *Modèle de comportement approprié en matière de sécurité.*
Service Client Exceptionnel
- *Exemplarité en matière de service client et création d’une atmosphère positive.*
- *Répondre aux attentes des clients avec des services de qualité.*
Engagement et Responsabilités Additionnelles
- *Analyse et évaluation des informations pour résoudre des problèmes.*
- *Développement de relations de travail avec les autorités locales.*
- *Mise à jour des équipes exécutives sur les informations pertinentes en temps utile.*
- *Coordination avec les événements pour le contrôle des médias et l’escorte VIP.*
AC Hotels prône l’inclusion et accueille tous les candidats, indépendamment de leur origine ou de leur statut protégé. L’employeur s’engage à créer un environnement enrichissant où les talents et les expériences divers sont célébrés.
Salaires et Localisation
Localisation : Cape Town, Western Cape
Date de publication : 15 juin 2025
📅 Date de publication de l’offre : Sun, 15 Jun 2025 07:23:30 GMT
🏢 Entreprise : AC Hotels
📍 Lieu : Cape Town, Western Cape
💼 Intitulé du poste : Loss Prevention Manager | AC Hotel by Marriott Cape Town Waterfront
💶 Rémunération proposée :
📝 Description du poste : Assists with security operations management on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. This role focuses on maintaining safe and secure environment for guests, employees and hotel assets by managing security policies, logs, certifications and documents required by law and Standard Operating Procedures.CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; no work experience required.
CORE WORK ACTIVITIESManaging Security Operations
- Assists in the development and implementation of emergency procedures.
- Recommends follow-up action for security breaches.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Complies with all Corporate Security safety and security management guidelines and procedures.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts periodic patrols of entire property and parking areas.
- Recognizes success across areas of responsibility.
- Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Keeps abreast of local criminal activity as it may impact property.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Inspects all security equipment and verify that it is fully functioning.
- Provides means for obtaining necessary medical attention on a timely basis.
- Participates in hourly employee performance appraisals according to Standard Operating Procedures.
- Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Maintains first aid and CPR certifications required for Security officers.
- Implements local authority requirement for security and safety.
Security Team Communication
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity:
- Solicits employee feedback, utilizes an « open door » policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Serves as a role model to demonstrate appropriate behaviors.
Providing and Ensuring Exceptional Customer Service
- Exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Meets quality standards and customer expectations on a daily basis.
- Provides services that are above and beyond for customer satisfaction and retention.
Conducting Human Resources Activities
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Strives to improve service performance.
- Administers property policies fairly and consistently.
Additional Responsibilities
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Provides guidance in setting health and safety policies and standards.
- Coordinates with Event Sales for VIP escort and media control for large events.
- Performs other reasonable job duties as assigned by manager.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.#LI-OnsiteAt AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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