Manager – Transcon

Manager – Transcon chez Expeditors : Une Opportunité de Carrière à Ho Chi Minh City

Présentation de l’entreprise
Expeditors est une société de logistique mondiale, dont le siège est situé à Seattle, Washington. En tant qu’entreprise du classement Fortune 500, elle emploie plus de 18 000 professionnels qualifiés dans un réseau mondial de plus de 340 sites répartis sur six continents. La promesse d’Expeditors, « Vous seriez surpris de tout ce que nous ferons pour vous ! », reflète son engagement envers l’excellence du service client. La culture d’Expeditors vise à dépasser les attentes des clients tout en offrant à ses employés des possibilités de carrière enrichissantes.

Description du poste
Expeditors Ho Chi Minh City recherche un Manager – Transcon pour assurer une transition fluide et un service de qualité aux clients, tout en développant le produit Transcon sur le marché. Ce poste est essentiel pour la gestion opérationnelle, financière et commerciale de la branche.

Responsabilités clés
Les responsabilités du Manager – Transcon se répartissent entre plusieurs domaines :

• Développement des personnes :
  • Développer le personnel et leur montrer une carrière, pas juste un emploi.
  • Assurer des évaluations du personnel et organiser des réunions individuelles.
  • Encadrer et soutenir les superviseurs avec la définition et le suivi des objectifs.
  • Planifier des réunions de département régulières et efficaces.
• Opérations :
  • Superviser la gestion du département Transcon de la branche.
  • Monitorez les rapports de transport pour respecter les jalons importants.
  • Assurer la mise en œuvre et le respect des procédures opérationnelles standards.
• Développement commercial :
  • Impliquer activement dans le processus de vente et de fidélisation des clients.
  • Établir des relations solides avec les clients et les fournisseurs.
• Finance :
  • S’assurer que les objectifs de productivité et de rentabilité sont atteints.
  • Préparer le budget annuel du département.
  • Gérer les comptes à recevoir pour maintenir un paiement dans les délais.
• Conformité :
  • Promouvoir le respect des politiques de l’entreprise et des réglementations.
  • Maintenir une bonne relation avec le responsable de la conformité commerciale.
• Systèmes :
  • Utiliser les outils système de manière optimale pour maximiser l’efficacité.
  • Être ouvert à l’implémentation de nouveaux changements systémiques.

Qualifications
Les candidats doivent répondre aux critères suivants :

• Titre universitaire ou équivalent.
• Minimum de 4 ans d’expérience dans l’industrie et en management.
• Connaissances approfondies du secteur de la logistique mondiale.
• Compétences solides en informatique (MS Word et Excel).
• Excellentes compétences en service à la clientèle et en communication.
• Capacité à travailler sous pression et à respecter des délais serrés.
• Aptitude à résoudre des problèmes et à négocier.

Informations complémentaires
Expeditors offre des conditions de travail favorables, incluant des structures rationalisées, des processus décisionnels rapides, et un fort esprit d’équipe. La promotion de l’intérieur et la rétention des employés sont des aspects cruciaux pour garantir la réussite d’une organisation axée sur le service et le savoir.

Package de l’emploi
Le poste propose divers avantages attractifs :

• Contrat de travail à temps plein.
• Rémunération compétitive.
• Opportunités de développement de carrière et de promotion.
• Plan de formation professionnelle.
• Programme d’assurance santé.
• Environnement de travail professionnel.
• 14 jours de congé annuel par an.

Localisation : Ho Chi Minh City
Date de disponibilité : Mon, 23 Jun 2025 22:13:30 GMT
Postulez dès maintenant !

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📅 Date de publication de l’offre : Mon, 23 Jun 2025 22:13:30 GMT

🏢 Entreprise : Expeditors

📍 Lieu : Ho Chi Minh City

💼 Intitulé du poste : Manager – Transcon

💶 Rémunération proposée :

📝 Description du poste : Company DescriptionExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors’ promise, « You’d be surprised how far we’ll go for you. » is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers’ expectations and providing a place for our employees to make a career.Expeditors Ho Chi Minh City is recruiting Manager – Transcon as below:Job DescriptionSummary Description: To ensure that Transcon customers are well transitioned and served from/in the destination or managing branch; To further develop the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.Key Responsibilities:People:

• Develop department personnel. Show them a career, not just a job.
• Review and conduct staff appraisals timely, and at a minimum once per year per employee EPE and one-on-one meeting.
• Develop solid #2 to run operations and assists in retention.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective fortnightly department meetings with team.
• Review department goals and business plan periodically with staff to ensure by-in and accountability.
• Be responsible for the training and development of TRANSCON staff within the branch
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Operations:

• Oversee the management of the branch TRANSCON department.
• Proactively monitor various shipment reports such as

• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Excel measurements
• Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
• Manage implementation and ensure compliance to “Standard Operating Procedures” for the client. Also, coordinate and manage SOP revisions and send updates to origins.
• Assist origin/destination operation teams, when needed, in providing operational knowledge, system demos and support on technical capabilities.
• Define TRANSCON and other opportunities within the current customer(s).
• Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner.
• Have a fundamental understanding of Expeditors operational systems, including ETMS
• Build and maintaining strong relationships with service providers and customers.
• Own and manage the service provider program within the department, ensuring consistent and high level operational quality to our customers.
• Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Customer

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch’s objectives.
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the Team Sell database.
• Ensure Customer Reviews and scorecards are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.
• Maintained a good relationship with the customer at all levels (agents, management, and decision maker).
• Responsible for identifying and defining realistic service needs and measurements
• Responsible for maintaining the agreed upon scope of services
• Keep the clients abreast of the latest developments in market
• Responsible for advising the clients of new system enhancements, technology, and other value added services TRANSCON has launched.
• Responsible for retention and development of TRANSCON accounts.

Finance:

• Ensure that productivity and profitability goals for the TRANSCON department are met.
• Make sure billing process is completed and on-time
• Assist District Manager with preparation of annual department budget.
• Meet monthly with District Manager to review department financial P&L and productivity results and goals.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (truckers etc.) utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report.
• Review Daily Branch Revenue report (Daily).
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Follow company capex procedure for the purchasing of any equipment for your staff or department.
• Utilize top 20 Accounts and client revenue reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Systems:

• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using TRANSCON workflow, export and import database, and other system generated reports to manage by exception)
• Be open to implementing new system changes and enhancements into your branch.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your branch.

Qualifications

• College degree and above or equivalent qualifications.
• At least 4 year experience in related industry and management/ leadership experiences
• Strong global Logistics Industry knowledge
• Strong market and competition knowledge
• Good PC skills including MS Word and Excel.
• Good English reading & speaking, understand cargo-related documents in English.
• Customer service skills and interpersonal skills are required.
• Able to work well in team, under high pressure and within tight deadline.
• Good problem-solving skills, Proven negotiation skills.

Additional InformationOur working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.Behaviours:Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Package: Expeditors offers excellent benefits

• Full time job contract
• Competitive income
• Career development and promotion opportunity
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year

All your information will be kept confidential according to Company guidelines.

➡️ Candidater en ligne

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